Today I picked up pizza for the customer. I stood quietly and waited for the employee to serve the client, then she started talking on the phone and it lasted more than 10 minutes. Meanwhile, my pizza was ready and lying on the shelf, cooled down... and the worker kept talking on the phone. I couldn't stand it and asked to give me a pizza for the customer, to which she rudely replied so that I could wait a minute... this coin still lasted as much as three and only after that she finished talking on the phone and began to teach me to be patient, she said all this in a very rude form. I let myself notice that she was rudely talking to which she answered me so that I would never go to this pizzeria again. I have a question, customers who order online, don't they have the right to get fresh and hot pizza? Didn't they pay that much money? And why do such rude workers work in such places?
Atmosphere: 1
Food: 5
Service: 1
Retha Reed
This place we ordered a hour a go and they get here hours late and then the disrespect that your employees showed us was rude and they did not bring the exact change come on Macdonalds Grubhub can do better than this garbage place
Christina Mendes
I called this evening to place an order for takeout. I want to compliment Justice who answered the phone. The professionalism, friendliness, & accuracy of placing a large order was impressive. Justice you have amazing customer service & are great at your job! Thank you for a great experience!
Do not go here new management has completely ruined the place it should be. All staff you once loved have been pushed out and no longer work there! Take your business elsewhere! They do not treat their employees with any respect!
Atmosphere: 1
Food: 1
Service: 1
Pedro Larroy
Not super cheap but the pizza was very tasty and I enjoyed it very much. They have gluten free versions.
Dietary restrictions: Gluten free.
Atmosphere: 4
Food: 5
Service: 5
Andrea Rollins
The round table in Folsom ca on e bidwell is extremely racist. I ordered before several other non black customers and watched the staff make their food before mine beating that I’m black.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
matt morris
If you're looking for a place to enjoy a pizza buffet, I'm sorry to say that this location may no longer be the best choice for you. As a previous customer, you may be disappointed to learn that the restaurant no longer offers this popular feature, which was likely the main reason for your visits in the past.It's always a shame when a restaurant removes a popular item or feature from its menu, especially if it's something that customers have come to love and expect. It's understandable if this change has affected your opinion of the location and makes you less likely to return.
Pam Dalton
Pizza price has increased and the quality of the pizza just is not there too expensive for what you get
Curtis Jason
Very bad attitude to service people. No patience for customer’s questions. Abuse customer.
I've been a very loyal customer of this Round Table for many years, ordering weekly for at least a decade. Tonight we ordered a pizza to be delivered at 6:00. At 6:20 we didn't have it so I called and the person that answered the phone said the delivery driver had "just left." At 6:40, I got a text saying my pizza would be delivered at 7:04. I called back and got the same guy, who said it should be here any minute, then he said Door Dash picked it up at 6:30 (after I had called the first time). He said everything was Door Dash's fault and there was nothing he could do. I asked for a manager. She, too, had several different stories about when it was taken out and when it would be delivered, though she assured me it was not being delivered by Door Dash. They were clearly just trying to get me off the phone with no regard to telling me the truth. When the pizza arrived (delivered by Door Dash) it had obviously been out of the oven for a very long time. It was cold. I was a Round Table manager for many years. Lying to the customer and setting bad expectations to get yourself off the hook is the worst thing you can do. Tell your customer the truth, even if you made a mistake. I'm going to see if the Round Table on Riley will deliver to me. If not, I'll find a different pizza place. It's a shame because Round Table Pizza will always be my favorite.
Hardy 12
Please teach your employees some basic customer service skills. You tell me my pizza is going to be delivered at 4:30. I call 15-mins after it was supposed to be delivered to get an update and Brian says - “I don’t know what to tell you, we got busy”. How about, I apologize or I’m sorry. A simple gesture acknowledging the fact t you’re going to end up being 30mins late and saying I’m sorry would’ve been nice.
Mayra Garcia
Thank you so much for always making us feel like family when we go and eat there. Brian you are an amazing person!
Kathleen Vertolli
Staff was nice. We ordered a small pepperoni pizza and a salad. The boiled eggs at the salad were sour, the edamami tasted old and not bright green like they should be, the blue cheese salad dressing didn't taste like it should and the cheese on the pizza was sour tasting as well. Just want let management know customers can get sick on old food items. I get it, it's expensive to maintain fresh ingredients. Also, the tables had not been bused right away, and the carpets could use a shampoo, and the front had dirty hand prints all over it. We will not be returning to this round table. Can't take the chance of getting ill from old ingredients. That's not what we paid for. Good luck in the future.
D. B.
Staff are kind the place is amazingly clean. Fast service. Not the restraunts fault but their prices are ridiculous for Pizzas. I'll only end up back to Round Table for family events. Fresh food and service. Pizza was really good.
Round Table and manager Miss Debbie makes for a good lunch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Chicken Gourmet Pizza
Today I picked up pizza for the customer. I stood quietly and waited for the employee to serve the client, then she started talking on the phone and it lasted more than 10 minutes. Meanwhile, my pizza was ready and lying on the shelf, cooled down... and the worker kept talking on the phone. I couldn't stand it and asked to give me a pizza for the customer, to which she rudely replied so that I could wait a minute... this coin still lasted as much as three and only after that she finished talking on the phone and began to teach me to be patient, she said all this in a very rude form. I let myself notice that she was rudely talking to which she answered me so that I would never go to this pizzeria again. I have a question, customers who order online, don't they have the right to get fresh and hot pizza? Didn't they pay that much money? And why do such rude workers work in such places?
Atmosphere: 1
Food: 5
Service: 1
This place we ordered a hour a go and they get here hours late and then the disrespect that your employees showed us was rude and they did not bring the exact change come on Macdonalds Grubhub can do better than this garbage place
I called this evening to place an order for takeout. I want to compliment Justice who answered the phone. The professionalism, friendliness, & accuracy of placing a large order was impressive. Justice you have amazing customer service & are great at your job! Thank you for a great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Garlic Parmesan Twists, Chicken Gourmet Pizza, Hawaiian, BBQ Chicken Large
Do not go here new management has completely ruined the place it should be. All staff you once loved have been pushed out and no longer work there! Take your business elsewhere! They do not treat their employees with any respect!
Atmosphere: 1
Food: 1
Service: 1
Not super cheap but the pizza was very tasty and I enjoyed it very much. They have gluten free versions.
Dietary restrictions: Gluten free.
Atmosphere: 4
Food: 5
Service: 5
The round table in Folsom ca on e bidwell is extremely racist. I ordered before several other non black customers and watched the staff make their food before mine beating that I’m black.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
If you're looking for a place to enjoy a pizza buffet, I'm sorry to say that this location may no longer be the best choice for you. As a previous customer, you may be disappointed to learn that the restaurant no longer offers this popular feature, which was likely the main reason for your visits in the past.It's always a shame when a restaurant removes a popular item or feature from its menu, especially if it's something that customers have come to love and expect. It's understandable if this change has affected your opinion of the location and makes you less likely to return.
Pizza price has increased and the quality of the pizza just is not there too expensive for what you get
Very bad attitude to service people. No patience for customer’s questions. Abuse customer.
Restaurantji Recommends
I've been a very loyal customer of this Round Table for many years, ordering weekly for at least a decade. Tonight we ordered a pizza to be delivered at 6:00. At 6:20 we didn't have it so I called and the person that answered the phone said the delivery driver had "just left." At 6:40, I got a text saying my pizza would be delivered at 7:04. I called back and got the same guy, who said it should be here any minute, then he said Door Dash picked it up at 6:30 (after I had called the first time). He said everything was Door Dash's fault and there was nothing he could do. I asked for a manager. She, too, had several different stories about when it was taken out and when it would be delivered, though she assured me it was not being delivered by Door Dash. They were clearly just trying to get me off the phone with no regard to telling me the truth. When the pizza arrived (delivered by Door Dash) it had obviously been out of the oven for a very long time. It was cold. I was a Round Table manager for many years. Lying to the customer and setting bad expectations to get yourself off the hook is the worst thing you can do. Tell your customer the truth, even if you made a mistake. I'm going to see if the Round Table on Riley will deliver to me. If not, I'll find a different pizza place. It's a shame because Round Table Pizza will always be my favorite.
Please teach your employees some basic customer service skills. You tell me my pizza is going to be delivered at 4:30. I call 15-mins after it was supposed to be delivered to get an update and Brian says - “I don’t know what to tell you, we got busy”. How about, I apologize or I’m sorry. A simple gesture acknowledging the fact t you’re going to end up being 30mins late and saying I’m sorry would’ve been nice.
Thank you so much for always making us feel like family when we go and eat there. Brian you are an amazing person!
Staff was nice. We ordered a small pepperoni pizza and a salad. The boiled eggs at the salad were sour, the edamami tasted old and not bright green like they should be, the blue cheese salad dressing didn't taste like it should and the cheese on the pizza was sour tasting as well. Just want let management know customers can get sick on old food items. I get it, it's expensive to maintain fresh ingredients. Also, the tables had not been bused right away, and the carpets could use a shampoo, and the front had dirty hand prints all over it. We will not be returning to this round table. Can't take the chance of getting ill from old ingredients. That's not what we paid for. Good luck in the future.
Staff are kind the place is amazingly clean. Fast service. Not the restraunts fault but their prices are ridiculous for Pizzas. I'll only end up back to Round Table for family events. Fresh food and service. Pizza was really good.
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