This burger joint has been on my radar for a while now since it's close to Centerville. The place is located and is huge so lots of seating with a big parking. We went here to watch the game and grab burger with fam. The service is quick. They have a decent kid menu.I ordered Roy's chicken and my partner got a El Diablo. Firstly, the food was almost cold with almost to no cheese. Overall, I honestly left disappointed from 100-0 drop in excitement. I'd go here if I want to watch the game and grab drinks with friends. The ambience is pretty sports barish.
Atmosphere: 5
Food: 2
Service: 5
Richard Chapman
The reason for 1 star is because of the prompts on the cash register. 18%, 20% and 25% are way too high for this style of service. The suggested tips at full service restaurants for dinner are 15% for average service and 20% at least for good service.This tip prompt comes as you self order at a poorly placed register. I have no clue as to what if any service I will receive when I leave the tip. I received sub par service for my 18% tip.A person brought by dish to the table. No conversation ensued as to my needs. Beverage was self service as well.My cheese steak sandwich was good. You could tell the meat was good quality. I would have liked a little more seasoning, but overall very good.If the owners think I should have talked to them first, they don't have contact info on their web site. It also was not that busy that a manager couldn't have made the rounds to ask how things were. If you make it easy, I will bring this to your attention first. Google asked me about this experience.
Atmosphere: 3
Food: 4
Service: 2
Ashley Boaeuf
My partner and I had Billy Roy's for the first time last night, and while the DELICIOUS food would warrant a 5 star review on it's own, I'm also here to celebrate the exceptional customer service!We ordered takeout, a couple of burgers ("The Billy Roy", "The Haystack"), zucchini and cajun fries, and a couple of desserts. When my partner returned to our hotel room with our food, he realized the desserts and a drink were accidentally forgotten, and they would be closing before we could get back.There was no phone number to call, so I reached out on Instagram, and to my delight, the wonderful Pricilla was so prompt to reply and offer a refund or re-do -- no additional hassle. (Thank you, again!)That aside, the burger and fry sets were massive and mouthwateringly delicious. Not a single bite was wasted and, while we are only in town occasionally, we will absolutely be back! Could not recommend this place enough: exceptional food; exceptional service; what more could you ask for?
Atmosphere: 5
Food: 5
Service: 5
Josue Leon
Been in love with this place since the first visit. But! My weird Gf asked for no cheese on her burger (who does that?!) The kitchen got it wrong but corrected it without hesitation when we brought it up. I haven't even mentioned how swift he service is here. They know what they are doing and we'll continue to come eat here.
Atmosphere: 5
Food: 5
Service: 5
Kristina valencia
Came here for the first time today and felt welcomed as soon as we walked in. It seems like a sit and serve restaurant but it's a mix of it. You order at the register first then take your number to a table at your choice and they bring everything to you. As you eat they come by and ask if you need anything and take the empty plates back. It was very nice and I felt like they cared about their customers. As for the burgers wow. You get so much for what you pay for. You won't be sorry. Handcrafted burgers topped with a pick and treat. Very creative with the presentation. The burgers are juicy and burst with flavor. Forgot to mention that they ask how you'd like your patty well to rare. I had the Haystack burger and my husband had the Diablo burger. Both tasted so delicious. The haystack burger has bbq sauce and french fried onions my favorite! The Diablo burger has a spicy kick and the guacamole was so good. The garlic fries and sweet potato fries were amazing and huge portion. They have beer on tap! Tvs all around and plenty of seats and tables. They have homemade ranch and a good selection of sauces. Although it was pricy, I think it was worth it for what you get. All around great place to give a try in fremont.Kid-friendliness: They have a kids meal selection.
The fries and burgers for excellent! I didn't think they made burgers and fries that good anymore! I also had a Nutella banana milkshake that was out of this world. They have a great beer selection too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Roy's Burger
Chris Valle
Great food & vibeKid-friendliness: Relaxed for families, awesome milkshakes
The haystack burger and Nutella shake I ordered were great. There was a little wait to order but the staff was nice and helpful. A table was open after we placed our order. Plenty of parking too. My only negative comment is there were a lot of kids being, well kids which was a little annoying.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Haystack Burger
Mike C
Casual and relaxing. Service is GREAT - no seriously, they put all other restaurants to shame.
Good food, good food, great place.
Atmosphere: 4
Food: 4
Service: 4
This burger joint has been on my radar for a while now since it's close to Centerville. The place is located and is huge so lots of seating with a big parking. We went here to watch the game and grab burger with fam. The service is quick. They have a decent kid menu.I ordered Roy's chicken and my partner got a El Diablo. Firstly, the food was almost cold with almost to no cheese. Overall, I honestly left disappointed from 100-0 drop in excitement. I'd go here if I want to watch the game and grab drinks with friends. The ambience is pretty sports barish.
Atmosphere: 5
Food: 2
Service: 5
The reason for 1 star is because of the prompts on the cash register. 18%, 20% and 25% are way too high for this style of service. The suggested tips at full service restaurants for dinner are 15% for average service and 20% at least for good service.This tip prompt comes as you self order at a poorly placed register. I have no clue as to what if any service I will receive when I leave the tip. I received sub par service for my 18% tip.A person brought by dish to the table. No conversation ensued as to my needs. Beverage was self service as well.My cheese steak sandwich was good. You could tell the meat was good quality. I would have liked a little more seasoning, but overall very good.If the owners think I should have talked to them first, they don't have contact info on their web site. It also was not that busy that a manager couldn't have made the rounds to ask how things were. If you make it easy, I will bring this to your attention first. Google asked me about this experience.
Atmosphere: 3
Food: 4
Service: 2
My partner and I had Billy Roy's for the first time last night, and while the DELICIOUS food would warrant a 5 star review on it's own, I'm also here to celebrate the exceptional customer service!We ordered takeout, a couple of burgers ("The Billy Roy", "The Haystack"), zucchini and cajun fries, and a couple of desserts. When my partner returned to our hotel room with our food, he realized the desserts and a drink were accidentally forgotten, and they would be closing before we could get back.There was no phone number to call, so I reached out on Instagram, and to my delight, the wonderful Pricilla was so prompt to reply and offer a refund or re-do -- no additional hassle. (Thank you, again!)That aside, the burger and fry sets were massive and mouthwateringly delicious. Not a single bite was wasted and, while we are only in town occasionally, we will absolutely be back! Could not recommend this place enough: exceptional food; exceptional service; what more could you ask for?
Atmosphere: 5
Food: 5
Service: 5
Been in love with this place since the first visit. But! My weird Gf asked for no cheese on her burger (who does that?!) The kitchen got it wrong but corrected it without hesitation when we brought it up. I haven't even mentioned how swift he service is here. They know what they are doing and we'll continue to come eat here.
Atmosphere: 5
Food: 5
Service: 5
Came here for the first time today and felt welcomed as soon as we walked in. It seems like a sit and serve restaurant but it's a mix of it. You order at the register first then take your number to a table at your choice and they bring everything to you. As you eat they come by and ask if you need anything and take the empty plates back. It was very nice and I felt like they cared about their customers. As for the burgers wow. You get so much for what you pay for. You won't be sorry. Handcrafted burgers topped with a pick and treat. Very creative with the presentation. The burgers are juicy and burst with flavor. Forgot to mention that they ask how you'd like your patty well to rare. I had the Haystack burger and my husband had the Diablo burger. Both tasted so delicious. The haystack burger has bbq sauce and french fried onions my favorite! The Diablo burger has a spicy kick and the guacamole was so good. The garlic fries and sweet potato fries were amazing and huge portion. They have beer on tap! Tvs all around and plenty of seats and tables. They have homemade ranch and a good selection of sauces. Although it was pricy, I think it was worth it for what you get. All around great place to give a try in fremont.Kid-friendliness: They have a kids meal selection.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Fries, Sweet Potato Fries, Haystack Burger, El Diablo
Don't feel I can honestly rate this place as food was over priced for what it is, but quickly brought to my table.
Service: 5
Good service, food is great but when it gets busy the burgers can be
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Fries, Sweet Potato Fries, Zucchini Fries
The fries and burgers for excellent! I didn't think they made burgers and fries that good anymore! I also had a Nutella banana milkshake that was out of this world. They have a great beer selection too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Roy's Burger
Great food & vibeKid-friendliness: Relaxed for families, awesome milkshakes
Restaurantji Recommends
The haystack burger and Nutella shake I ordered were great. There was a little wait to order but the staff was nice and helpful. A table was open after we placed our order. Plenty of parking too. My only negative comment is there were a lot of kids being, well kids which was a little annoying.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Haystack Burger
Casual and relaxing. Service is GREAT - no seriously, they put all other restaurants to shame.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Fries, Haystack Burger, Roy's Burger
Good for a quick
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: The Haystack, Haystack Burger, Roy's Burger
Blown away by the friendly service and incredible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Fries
Family and I love this hamburger spot.Really good burger in the city of fremont .Highly recommended ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Fries, Sweet Potato Fries, The Jalapeño Melt, Zucchini Fries