Unbelievable! Where do I start!? The staff left me at the counter for 10 minutes before greeting me! The staff kept sighing like if she hated her job so much. Not even a smile! The floors are so oily I almost slipped! Lawsuit waiting to happen! Once I got my order, they left it on the counter for a long time before calling my number so I got my food cold! It wasn’t even that busy! They looked understaffed! The older man kept eyeballing me up and down creeping me out! Then they were talking bad about an ex employee laughing that they got their “way” and hope she stays at the new location because it wasn’t fare she got more hours!? Irrelevant of them!? This was the worse kfc store I’ve been too! And who ever that ex employee was I hope you see this and sue this company for retaliation! Never coming back!
Atmosphere: 1
Food: 1
Service: 1
Tony Hicks
Chicken still tastes great.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy
ذهب SY
Not clean and One hour wait time to got food
Atmosphere: 1
Food: 1
Service: 1
D S
What piss poor customer service. Had to go in yet again to get food since being only vehicle in drive through is to much. But then to have have to wait 10 minutes at the counter until someone decides to walk up and assist...wth. the cook comes out to ask what we needed, not the window worker who said they'd be with us but then blatantly ignored us the rest of the time. 5 workers congregating in the corner, but the cook is doing all the work. Least he's putting forth that $20+ an hour.
Atmosphere: 3
Food: 3
Service: 1
Justin K
Terrible customer service they mess up my order and then are upset at me for having to come back and get what they forgot awful experience
Atmosphere: 1
Food: 1
Service: 1
Jonathan gonzalez
So I made my order in the drive thru and when I received my order that was not what I order, went back with in one minute from receiving my order to let them know there's been a mistake,.. well Noah I believe that's the managers name told me that the sidings are small and that's it well how I supposed to know how to call them then and he said large sidings!!! Here are pictures attached of the large sidings ladies and gentlemen is a JOKEE!!! I ask replace my little minies siding and I'll pay the remaining balance! He said no can't do so I told him I was giving him a bad review and he said it was fine,... what a costumer service Noah!!! You not only lost a client but earn a bad review for this location.
Wheelchair accessibility: Handicap parking no problem
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fried Chicken
Saemlinh Inmany
Ordered in the app at 07:29. Stated it would be completed at 07:38. Got there at 7:39, the app updated to 7:40 completion. Went up to the customerless counter and didn’t get assistance for a couple of minutes. When someone came up, we thought the Wendy’s employee was getting his pickup, but he instead asked for food. (Not ordered, oddly enough. Are they sister companies?) followed by a KFC employee finally attending to our needs. The following are the events as they unfold: - [ ] They told us it up be an additional 5 minutes due the strips to be made fresh. - [ ] After 8 minutes, they came back to let us know that the strips are still frozen. Are we okay with nuggets? We looked at each other disappointed. He then said they use the same batter. - [ ] It took an additional 7 minutes to get our order. - [ ] All the while some employee from Wendy’s kept coming up for free food, was being really awkward about it, interrupted our mobile pick up, which we wished was JUST a pickup. - [ ] They forgot the Comeback dipping sauce. (My review back in 2013 states this issue of not giving ordered sauces as well. First time forgetting the sauces, shame on them. Second time without us double-checking their work [and not earning a paycheck from them] shame on us. - [ ] No napkins provide. - [ ] No plasticware provided. - [ ] The 4 piece leg and thigh meal turned into 2 legs, a breast, and a wing. Dark meat requested, mixed bag without consenting provided. So much for my preference for dark meat. - [ ] All of the chicken pieces were soggy. - [ ] The nuggets were lukewarm even though “made fresh”. - [ ] They forgot our drink for the kids meal. - [ ] 3 nuggets is NOT equivalent to two strips. We travelled this distance bypassing other fast food joints because we wanted their competition but wouldn’t drive to Fresno State University to get it. Now we understand the excursion for 5 additional miles (round trip) would’ve been worth it. The disgruntled looks by the other seated guests should’ve given us an indication of what was already going down, but we ordered via app. So all I ask is to incorporate that as a feature next time. A button that shows us real-time, live video of their restaurant so that we can Nope out of ordering from them quick.
But with all seriousness, not meeting the minimum expectations set by their franchise owner is always a call for concern. It brings to question what OTHER violations they may be encroaching upon.
Atmosphere: 1
Food: 1
Service: 1
Karen Johnson
The food is always half done, especially the biscuits every time I go there. I just gave up going.
Atmosphere: 4
Food: 1
Service: 4
Alex Valencia
Good place. Fast, OK food and has some promotional food
Employees playing around in the dining area on their break..
Atmosphere: 1
Food: 1
Service: 1
Aurelia Flores
From the person who took my order to the one who took our order outside to my car was so rude. So unfortunate.
Service: 1
Ida Cristina
I specifically asked for no gravy on my famous bowl and after parking me and wasting half my lunch time when there was no other cars in front or behind me when I ordered is ridiculous that they got my order wrong and I tried calling the store and I got forwarded to voicemail twice they aren’t busy so idk what gives
Atmosphere: 1
Food: 1
Service: 1
prentice gauthier
Paid over 50 doller for a bucket of the absolutely most dry chicken I've ever had the displeasure of eating. I could have gotten a bag of beef jerky from the gas station next door and it would have been juicer then that chicken. KFC Do better
Unbelievable! Where do I start!? The staff left me at the counter for 10 minutes before greeting me! The staff kept sighing like if she hated her job so much. Not even a smile! The floors are so oily I almost slipped! Lawsuit waiting to happen! Once I got my order, they left it on the counter for a long time before calling my number so I got my food cold! It wasn’t even that busy! They looked understaffed! The older man kept eyeballing me up and down creeping me out! Then they were talking bad about an ex employee laughing that they got their “way” and hope she stays at the new location because it wasn’t fare she got more hours!? Irrelevant of them!? This was the worse kfc store I’ve been too! And who ever that ex employee was I hope you see this and sue this company for retaliation! Never coming back!
Atmosphere: 1
Food: 1
Service: 1
Chicken still tastes great.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy
Not clean and One hour wait time to got food
Atmosphere: 1
Food: 1
Service: 1
What piss poor customer service. Had to go in yet again to get food since being only vehicle in drive through is to much. But then to have have to wait 10 minutes at the counter until someone decides to walk up and assist...wth. the cook comes out to ask what we needed, not the window worker who said they'd be with us but then blatantly ignored us the rest of the time. 5 workers congregating in the corner, but the cook is doing all the work. Least he's putting forth that $20+ an hour.
Atmosphere: 3
Food: 3
Service: 1
Terrible customer service they mess up my order and then are upset at me for having to come back and get what they forgot awful experience
Atmosphere: 1
Food: 1
Service: 1
So I made my order in the drive thru and when I received my order that was not what I order, went back with in one minute from receiving my order to let them know there's been a mistake,.. well Noah I believe that's the managers name told me that the sidings are small and that's it well how I supposed to know how to call them then and he said large sidings!!! Here are pictures attached of the large sidings ladies and gentlemen is a JOKEE!!! I ask replace my little minies siding and I'll pay the remaining balance! He said no can't do so I told him I was giving him a bad review and he said it was fine,... what a costumer service Noah!!! You not only lost a client but earn a bad review for this location.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fried Chicken, Breast, Mashed Potato, Gravy
It was ok..not a wow factor
Wheelchair accessibility: Handicap parking no problem
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fried Chicken
Ordered in the app at 07:29. Stated it would be completed at 07:38. Got there at 7:39, the app updated to 7:40 completion. Went up to the customerless counter and didn’t get assistance for a couple of minutes. When someone came up, we thought the Wendy’s employee was getting his pickup, but he instead asked for food. (Not ordered, oddly enough. Are they sister companies?) followed by a KFC employee finally attending to our needs. The following are the events as they unfold:
- [ ] They told us it up be an additional 5 minutes due the strips to be made fresh.
- [ ] After 8 minutes, they came back to let us know that the strips are still frozen. Are we okay with nuggets? We looked at each other disappointed. He then said they use the same batter.
- [ ] It took an additional 7 minutes to get our order.
- [ ] All the while some employee from Wendy’s kept coming up for free food, was being really awkward about it, interrupted our mobile pick up, which we wished was JUST a pickup.
- [ ] They forgot the Comeback dipping sauce. (My review back in 2013 states this issue of not giving ordered sauces as well. First time forgetting the sauces, shame on them. Second time without us double-checking their work [and not earning a paycheck from them] shame on us.
- [ ] No napkins provide.
- [ ] No plasticware provided.
- [ ] The 4 piece leg and thigh meal turned into 2 legs, a breast, and a wing. Dark meat requested, mixed bag without consenting provided. So much for my preference for dark meat.
- [ ] All of the chicken pieces were soggy.
- [ ] The nuggets were lukewarm even though “made fresh”.
- [ ] They forgot our drink for the kids meal.
- [ ] 3 nuggets is NOT equivalent to two strips.
We travelled this distance bypassing other fast food joints because we wanted their competition but wouldn’t drive to Fresno State University to get it. Now we understand the excursion for 5 additional miles (round trip) would’ve been worth it. The disgruntled looks by the other seated guests should’ve given us an indication of what was already going down, but we ordered via app. So all I ask is to incorporate that as a feature next time. A button that shows us real-time, live video of their restaurant so that we can Nope out of ordering from them quick.
But with all seriousness, not meeting the minimum expectations set by their franchise owner is always a call for concern. It brings to question what OTHER violations they may be encroaching upon.
Atmosphere: 1
Food: 1
Service: 1
The food is always half done, especially the biscuits every time I go there. I just gave up going.
Atmosphere: 4
Food: 1
Service: 4
Good place. Fast, OK food and has some promotional food
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
They never answer their phones
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Fried Chicken, Tenders Flavor Meal, Sandwich, Breast, Mashed Potato, French Fries, Lemonade
Employees playing around in the dining area on their break..
Atmosphere: 1
Food: 1
Service: 1
From the person who took my order to the one who took our order outside to my car was so rude. So unfortunate.
Service: 1
I specifically asked for no gravy on my famous bowl and after parking me and wasting half my lunch time when there was no other cars in front or behind me when I ordered is ridiculous that they got my order wrong and I tried calling the store and I got forwarded to voicemail twice they aren’t busy so idk what gives
Atmosphere: 1
Food: 1
Service: 1
Paid over 50 doller for a bucket of the absolutely most dry chicken I've ever had the displeasure of eating. I could have gotten a bag of beef jerky from the gas station next door and it would have been juicer then that chicken. KFC Do better
Atmosphere: 1
Food: 1
Service: 1
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