Pieology Pizzeria Fig Garden, Fresno, CA

Business must be doing bad. I requested extra cheese and got light cheese. The guy sprinkled each piece of cheese like it was gold flakes from the heavens and then took a pinch more with his fingers, saying that's all the extra I could have. I replied I dont mind paying more and was told that is not an option. What's the point of having a make it the way you want it option when I can not make it the way I want. I have eaten at this location at least 30 times in the last 10 years. Never had this occurred before. I think it's time they change the model or raise the prices. What's the point if I can not have the pizza of my liking. I will not return and only hope the other locations don't act like this. I walked out and will not be returning.

Service: 1

I agree with a previous post about an unclean restaurant,(example,tables not wiped clean, all dispensers were filthy) with no plates or straws.
I asked for the gluten free option and the staff have to ask you if it is a preference or an allergy. What does it matter to them what I choose or why?
No salt or pepper or parmesan on the tables.
The salad is OK.
Very poor dinning experience. 😞

Next time, if I can get a little more lettuce to go with the cheese, it would have been nice. 🤣

Atmosphere: 4

Food: 2

Service: 4

Recommended dishes: Build Your Own Pizza

Let's get this clear from the top, whoever is managing this location is the one doing a terrible job. I asked for a cup for water and was told they aren't allowed to hand out water cups. What kind of restaurant doesn't hand out water for their patrons? I'm sorry I don't want to pay over $3 for a cup of pure sugar.
Next, I get the employee to unlock the men's room so I can wash my hands before eating, he hands me a stack of paper towels, because I guess they don't keep any in there?? And then I walk in to see the toilet is clogged & full of feces.
The tray holding forks/knives was filthy like it hadn't been cleaned in forever & the napkin dispenser was empty.
Avoid until it gets turned around

Atmosphere: 1

Food: 2

Service: 2

Excellent customer service

Atmosphere: 5

Food: 5

Service: 5

Pie ology was an amazing experience. We went as a family to enjoy great tasig pizza. And they delivered. All of us gad a reat feeling knowing that our mealwas donation to our kids school.

Dietary restrictions: Pizza crust is gluten free

Kid-friendliness: Very positive and safe enviroment

Wheelchair accessibility: The door size both into the building and the restroomarea are wid enough for wheelchair access.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Build Your Own Pizza

I came in around 6:15PM on a Friday and waited over 30 minutes at the front of the line and neither of the two employees could take my order during that time. They were busy with mobile orders and serving people who were cutting the line to buy soda and cookies. This is the management/owner’s fault for prioritizing mobile orders and only staffing two overworked employees. We left without getting any food and will not be going to this location again and are considering not going to any other Pieology locations.

Atmosphere: 2

Food: 5

Service: 1

The pizza was not as good as I remember it being.

AVOID THIS PLACE Never heard of this place or been to one before but it's basically a Pizza Subway aaand, a What did I just walk into?

This place is dirty and unkept. (See pics, it's disgusting) Needs to be reported and inspected because this is the dirtiest restaurant I've been to in years.

The staff is not knowledgeable and helpless with no type of direction or leadership at all.

Pizza and Garlic Bread had the burnt shavings of previous pizzas cooked in the oven. I was there for 30 minutes AFTER telling them I wanted a refund on my entire order, why?

Apparently, the GM of this location works sporadic hours starting Wednesday and definitely not weekends.

Also, the District Manager and direct Supervisor refuse to give out contact info for disputes/complaints because Reasons?

No contact info on the website outside of a feedback form that goes directly to the cowards that run this clown show.

Apparently the Corporation is Akash Management and I'll be reaching out to them on Monday..

*** Hi Owner of business, I'd be more than happy to discuss, however I was told that you, your DM and RMs to not take phone calls so how would you like to discuss?***

Atmosphere: 1

Food: 1

Service: 1

The pizza has always tasted good but there's been a long wait time the few times I've gone because there's only one person running the front. They also charge for extra cheese which is fine but not when the first serving of cheese doesn't even cover like 75-80% of the sauce on the pizza. Feels like I'm paying extra to put a normal amount of cheese.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Build Your Own Pizza

Great service. It's a quiet place, a nice ambiance outside.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Build Your Own Pizza, Veggie Pesto Pizza Vegetarian Friendly

It may have been an "off" night because I've had no problems with other locations, but we were a group of 5 and every pizza they gave us was burnt.
A couple of us asked to have their pizza remade, and they were more than happy to do it, but the remakes were also burnt (but edible).

I'm willing to give this location a second chance at some point as pieology is typically pretty good, but with this first visit I was left unimpressed with the Fig Garden location.

Atmosphere: 3

Food: 2

Service: 3

Every bite is a great one!

Atmosphere: 5

Food: 5

Service: 5

Love the build your own option on the cauliflower crust with a garlic butter and Alfredo sauce for starters (add your own toppings and don't be shy!).

Atmosphere: 5

Food: 5

Service: 5

Chicken pizza with all the vegetables and white sauce is my favorite here with a butter herb crust. It's a white sauce that has blown my mind. Their tea's drinks is my favorite. I'm not fond of sodas. Because of the chairs set up outside.My friends can grab Jamba Juice.Or cold stone and we meet up and eat pizza together. Always run into people here.It's just one of those places

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Build Your Own Pizza