Starbucks Coffee Company
$ • Coffee Shops
Hours:
1041 E Shaw Ave, Fresno
(559) 229-0875
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love customer service,very friendly😊 always, one of my favorite stars bucks .
I witnessed the shittiest customer service and rude baristas. I have worked customer service jobs and have been slammed on holidays, breakfast rush, lunch rush, crazy evenings. It does not matter how busy you are, there is no reason to brush off customers or ignore. The customer I saw was standing there before I walked in to pick he store. Many people were served including my self, when she finally spoke up the worker looked for her order. Their excuse was they were busy. After...read full review
Menu
Hours
| Monday | 4:30AM - 10:30PM |
| Tuesday | 4:30AM - 10:30PM |
| Wednesday | 4:30AM - 10:30PM |
| Thursday | 4:30AM - 10:30PM |
| Friday | 4:30AM - 10:30PM |
| Saturday | 5AM - 10:30PM |
| Sunday | 5AM - 10:30PM |
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Starbucks Coffee Company offers a friendly and welcoming experience, with many baristas noted for their warm energy, professionalism, and attentiveness. Staff are often described as incredibly friendly and knowledgeable, making interactions feel personal and helping to guide first-time customers with compassion. The service frequently exceeds expectations, with baristas accurately preparing special drinks, contributing to a positive atmosphere that encourages customers to return.
The location is convenient, featuring a drive-thru with direct access to a major road. However, the smaller lobby can become crowded quickly with large groups. The store is noted as being in need of a major remodel, as it serves as a primary location for the surrounding mall and area. Management has shown responsiveness to customer concerns, such as clarifying restroom policies and offering to rectify issues directly.
While the café is a popular spot for activities like homework, there have been isolated incidents regarding restroom access for seated customers who have made a purchase, indicating a need for clear, posted policy communication. Overall, the store is appreciated for its hospitality, with many employees highlighted as amazing ambassadors for the company.