Starbucks Coffee Company

Name: Starbucks Coffee Company
Address: Ashlan Park Shopping Center, 4171 E Ashlan Ave, Fresno, California, 93726, US
Telephone: (559) 228-0146
Price range: $
Rating: 2.5

$ • Coffee Shops

Hours:
Ashlan Park Shopping Center, 4171 E Ashlan Ave, Fresno
(559) 228-0146

Menu Order Online

About Starbucks

Starbucks Coffee Company is a location with inconsistent service, receiving mixed reviews from customers. Many describe the staff as kind, cheerful, and efficient, with service that is fast and excellent. Specific workers are noted for being hardworking, kindhearted, and efficient, going above and beyond with a smile and kind words, which brightens a customer's morning. The customer service can be top notch, with a personal touch like notes on drinks. Orders, including a venti iced lavender matcha, sometimes come out perfectly and in a timely manner, even ready remarkably fast.

However, other experiences are subpar. Service is described as a hit or miss, with workers sometimes having no personality, being muted with no smile, and failing to engage. There are complaints about bad waiting times, both inside and in the drive-thru, with workers appearing too comfortable, chatty, and relaxed, leaving customers to wait aimlessly. Some drinks, like the venti iced lavender matcha, can be okay but not that sweet, with matcha not as present and stingy portions of lavender cold foam, though combinations with ube cold foam and toasted coconut shavings are liked. The inconsistency leads to frustration, with calls for workers to be more professional, work together, and take their jobs more seriously to ensure consistent and efficient service for all customers, guests, and regulars.