HORRIBLE SERVICE HORRIBLE ATTITUDE NOBODY CARES ABOUT ANYTHING No change š”š°
Atmosphere: 1
Food: 3
Service: 1
Victor Cruz
I live 5min away from this pollo loco and they always have sun type of an excuse. They didnāt have chips for my sonās kids meal. And the raspberry ice tea was nothing but water like. Last time they didnāt gave me napkins and salsa. All this teenagers need to take this job more seriously.
Aurelio Badillio
I had a very disappointing experience at this Pollo Loco. I found a hair in my food, which is completely unacceptable from a cleanliness and food safety standpoint. When I brought it to the attention of the staff, managers (Maritza) on duty were unable or unwilling to process a refund, claiming they didnāt know how to use the system.
managers (Maritza) initially only offered chips and guacamole as compensation, and even then, did not want to refund the full amount I had paid. It took her about 20 minutes and a call to a supervisor(Vanessa) just to return the full amount I was owed.
The lack of training, urgency, and basic customer care was frustrating. I hope this location seriously improves its standards in both hygiene and management practices.
Atmosphere: 1
Food: 1
Service: 1
Gustavo Buenrostro
Ordered the double chicken bowl. Got sick. Chicken was old or not cooked right cuz it definitely was not fresh. Tomato Salsa was also not fresh. Days old.
Atmosphere: 5
Food: 2
Service: 5
Hal Weiss
I donāt like the touch screen ordering. I should not be having to do the work of an employee to get my food.
Atmosphere: 5
Food: 5
Service: 5
R A
Best grill chicken ever
Atmosphere: 5
Food: 5
Service: 5
Adele A
They gave me what I asked and I appreciate it
Atmosphere: 1
Food: 1
Service: 1
D H
El Pollo Loco the place that you go for chicken and guess what they don't have any they never have any. This has been the third time that this has happened to me. They should just tear that restaurant down and fire everybody there. That would make everybody's life a lot easier go somewhere else don't go to this Heap hole.
Atmosphere: 1
Food: 1
Service: 1
Felix Cruz
Very nice place,friendly and nice employees and very fast service
Staff is cool š
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE SERVICE HORRIBLE ATTITUDE
NOBODY CARES ABOUT ANYTHING
No change š”š°
Atmosphere: 1
Food: 3
Service: 1
I live 5min away from this pollo loco and they always have sun type of an excuse. They didnāt have chips for my sonās kids meal. And the raspberry ice tea was nothing but water like. Last time they didnāt gave me napkins and salsa. All this teenagers need to take this job more seriously.
I had a very disappointing experience at this Pollo Loco. I found a hair in my food, which is completely unacceptable from a cleanliness and food safety standpoint. When I brought it to the attention of the staff, managers (Maritza) on duty were unable or unwilling to process a refund, claiming they didnāt know how to use the system.
managers (Maritza) initially only offered chips and guacamole as compensation, and even then, did not want to refund the full amount I had paid. It took her about 20 minutes and a call to a supervisor(Vanessa) just to return the full amount I was owed.
The lack of training, urgency, and basic customer care was frustrating. I hope this location seriously improves its standards in both hygiene and management practices.
Atmosphere: 1
Food: 1
Service: 1
Ordered the double chicken bowl. Got sick. Chicken was old or not cooked right cuz it definitely was not fresh. Tomato Salsa was also not fresh. Days old.
Atmosphere: 5
Food: 2
Service: 5
I donāt like the touch screen ordering. I should not be having to do the work of an employee to get my food.
Atmosphere: 5
Food: 5
Service: 5
Best grill chicken ever
Atmosphere: 5
Food: 5
Service: 5
They gave me what I asked and I appreciate it
Atmosphere: 1
Food: 1
Service: 1
El Pollo Loco the place that you go for chicken and guess what they don't have any they never have any. This has been the third time that this has happened to me.
They should just tear that restaurant down and fire everybody there. That would make everybody's life a lot easier go somewhere else don't go to this Heap hole.
Atmosphere: 1
Food: 1
Service: 1
Very nice place,friendly and nice employees and very fast service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nachos Combo
Restaurantji Recommends
Everyone were nice very fast and nice customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Churros
Very nice!!!
Atmosphere: 4
Food: 5
Service: 4
Thank you Luis and Fernando Rojas. Great service! Will always be back
Atmosphere: 5
Food: 5
Service: 5
Came here for lunch and had great customer service . The restaurant was clean and the manager was very kind.
Excellent service. The food was hot and fresh, keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breast and Wing Combo with Pinto Beans and Corn, Half Chicken Meal
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