Berolina Bakery & Pastry Shop

Super inconsistent business hours
Update: the hours were not posted on the store.ps it was not during holidays.still one star.

Atmosphere: 1

Service: 1

The area was good and the coffee was delicious~♡♡

Atmosphere: 4

Attitudes and unfriendly customer service. This is the second time I go there and the service has been bad both times. I was going to order several pastries and as soon as I asked for first pastry, the lady that was helping me was already at the register ready to bring me up. Then she saw that I wasn't done ordering and she still didn't attempt to go back and check, so another guy had to help me with the rest of my order. Then I tried paying with Google pay and apparently they only take Apple. But they're unaware of this. So I was there for a while trying to figure out why it wasn't working. Like I said this is the second time there and both times the staff has been unfriendly. The pastries are just ok. I have only been going there cause it's close to my house. I'm going to have to find another bakery in the area.

Atmosphere: 1

Food: 3

Service: 1

I adore this bakery. The employees are friendly and considerate. They follow up promptly on custom orders. The cakes, cookies, and bread are all fantastic. I wish there was one closer to me.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Swedish Style Princess Cake

Berolina staff has poor customer service. This is not a one off - more often than not service is subpar and unfriendly. Waited about 15 minutes for my coffee drink and had to finally ask them to make it - they hadn’t even started. They said they got busy with other customers. So you took my money and my tip and proceeded to serve people who came after so they didn’t have to wait? Then they said they needed supplies from their store room (how far away could it be in such a tiny place?). Once it was finally done she literally thrust her hand out with my drink and said no words. Rude. Never again.

Atmosphere: 3

Food: 4

Service: 1

We love their cakes and breads, and on a recent visit we had a small issue and they were very kind in correcting the matter. Highly recommend their delicious pastries and they provide great customer service ??

Atmosphere: 5

Food: 5

Service: 5

Ordered a 10” princess cake in pink for a baby shower, absolutely stunning and delicious. Everyone raved about it! We were able to serve 21 guests with leftovers at the 10” size.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Swedish Style Princess Cake

Love this place in Montrose please please try the princess cake it's a staple have been going here for years and their food, pastry, breads sandwiches are always yummy and consistent. Great hangout place for breakfast lunch and mid day snack. Great customer and friendly staff. Thank you

Atmosphere: 5

Food: 5

Service: 5

Got a pit in my olive bread and almost cracked my tooth. They forgot about my drink order and the condiments in my sandwich.

Atmosphere: 5

Food: 2

Service: 2

We got a Princess Cake, which was green on the outside and vanilla on the inside with raspberry. The inside had cream and wasn’t too sweet, which we liked. But, the green part on the outside was a bit too sweet.I know they were busy, but I was NOT pleased that before I even got my receipt, another worker took over the cash register to help her customer, making me wait till she was done. There was no apology. I found this to be very unprofessional!!!

Atmosphere: 3

Food: 3

Service: 2

Came here for the first time to try the Swedish Semla. I called in and they recommended I would order ahead since they were "flying out the door" so I ordered online and got there 4h later and they had plenty left. The semla bun and almond paste was good, but unfortunately the whip cream was out of date, as it did not taste or smell right. The staff was nice but got our sandwich orders wrong. We ordered two regular and one panini toasted but we got three regular and none toasted. The soup was delicious, but the staff member could not tell us what kind of soup it was. I am still leaving 4 stars, because I really want to like this place.

Atmosphere: 5

Food: 2

Service: 3

Small quaint charming bakery with fresh delicious pastries & good customer service.

Atmosphere: 5

Food: 5

Service: 5

Small quaint charming bakery with fresh delicious pastries & good customer service.

Atmosphere: 5

Food: 5

Service: 5

Small quaint charming bakery with fresh delicious pastries & good customer service.

Atmosphere: 5

Food: 5

Service: 5

It's a terrible Services... the manager doesn't have any professional skills...

Atmosphere: 1

Food: 1

Service: 1