Crushcakes is usually pretty good with customer service, but today (10/3) around 3:20pm it was lacking. Delicious cupcakes though. Thanks.
Kim Christensen
Crushcakes is consistently delicious! My husband and I regularly order takeout during the week for breakfast or lunch and keep going back. Online ordering is a breeze and they always get the order right. Coffee is great and of course the cupcakes! The pumpkin spice is my current favorite. Highly recommend this cafe all around!
Vegetarian options: Plenty of great veggie options. I love the lucky goat burrito and tree hugger sandwich the most.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Unbeatable Cupcakes at Crushcakes, Chilaquiles, Sandwiches
Aron Fisher
Really cool place, does breakfast all day. They have 50% day old pastries. A little slice of paradise in a renovated older property.
Lynda Bell
I just received my grubhub order from Crushcakes and they had run out of an item and took the time to call me and offer alternates. I took the pumpkin cake and am so glad I did. It is amazing! Thank you for such great service and wonderful food.
Food: 5
Service: 5
Skylar Payovich
Got the Rolex wrap this morning, I’ve never written a review for any place in my life. This thing was so fresh and tasty that I decided to come on here and show some love! It was totally worth the price as they threw in a side of wonderful fruit as well. Super tasty and I’d recommend to anyone! Service was great also. In a town that’s lost its way when it comes to pricing and portions, crush cakes got it right. Thanks!
Marina da Silva
I hate to leave a 1 star review, but here we go.
Before I continue this review, I have to give them credit for backing their staff. After working in multiple industries where clients are involved with great feedback as well as complaints, they truly will back their staff and see what went wrong instead of taking my word and reprimanding them. My situation on how things were handled and the quality of a product I got was not up to par for what I know these guys can do. I’ve been into CrushCakes Goleta before and ordered food and cupcakes and EVERYTHING WAS AMAZING, but that doesn’t change the recent experience.
I recently got married and ordered a DAIRY FREE (not vegan. Not GF. And for clarification DF needs to be lactose free and can have eggs where vegan cake cannot) 2 tiered cake. We took the cake out 1 hr prior before cutting and serving per guidance of the staff. As soon as my husband and I went to go cut into the cake, it was hard as a brick and already starting to fall apart. The cake was inedible, and everyone probably took 1-2 bites before putting it down and not continuing to eat. We didn’t even cut into the bottom tier and it was thrown away. I couldn’t even save a piece to save for our 1 year anniversary. There is $500+ down the toilet.
We reached out to Goleta store prior to posting this review in hopes to resolve this situation, but not really. No apology. They kept reiterating that they were a small business and that this is never happened before. They were going to meet with baking staff earlier this week, I requested the outcome, and no response. I understand that they are a small business and for a fact that I personally have worked for small businesses before and that stuff happens. They have reviews with similar stories to mine where cakes or cupcakes were dry and/or inedible. We wanted to make them aware of the situation so this doesn’t happen again to anyone in the future. We did not receive exactly what I ordered and only received a $100 refund. I asked for ingredient list which was sent over and following in the email was “For Clarity this is what we follow when someone mentions they are Vegan / No Dairy.” So they make the same cake regardless if you’re vegan or DF. Technically since the cake was vegan, there was no dairy in it at all, BUT since I stated while ordering DF, we were expecting to have eggs in the ingredient list, which there wasn’t. Being DF and vegan are similar but totally different. Just because someone is dairy free, does not mean they are vegan and gluten free, and same goes for across the board. We weren’t told by time of placing the order that the cake would be made vegan and GF.
In my personal opinion, they should be able to adjust their recipes accordingly to what people as for. I’ve stated multiple times on how upsetting it was for the outcome of said cake.
Hot take: I should’ve been refunded MINIMUM 50% of what the cake cost, not $100. I did not receive the cake I asked for. I understand food costs and cost of labor, but come on. Do better to make this right. I want to keep supporting, but after all of this, I won’t be returning.
Photos taken are from an iPhone and from a distance, but figure they capture what I’m talking about.
Stosh Kowalski
Wonderful little independent cafe' not far from the airport and a short walk from the new Marriott. Chilaquiles signature breakfast (almost like breakfast nachos) was delicious, service was fast, prices were good. And the cupcake I grabbed for the walk back was perfect.
Atmosphere: 5
Food: 5
Service: 5
Julianna
The owner handled a situation incredibly poorly today. I witnessed someone come in and search for parking, they waited a moment to see if anyone was leaving when another car came in and began to honk at them. This second car proceeds to park and hit the windows of the first car and yell at her to move. A spot then opens up and the first car parks and goes into retrieve their things. inside crush cakes, they are then harassed by the owner for blocking parking and was refused service despite them being the one harassed by another customer. Will never come back after seeing how this customer was treated.
Atmosphere: 1
Food: 1
Service: 1
Pa T Mathis
Unseasoned food and mediocre pastry. If you love frosting that needs to sit out before you can eat it then this is your spot. Also, this is not Black owed business at all! Just because you have biracial children does not qualify and seem fraudulent.
Ordered the lox of love on an everything bagel with a lavender Latte. Everything was delicious, and the latte was perfectly sweet. I did not try the cupcakes, but they look guilty to me. Ill wait to get home to try them.....
Atmosphere: 5
Food: 5
Service: 5
kathleen goulet
The people that work there are very friendly and outgoing place is nice and clean
Parking: Little parking but every time I've been there there's been open spots
Kid-friendliness: They welcome kids to come in and eat indoors or Outdoors
Wheelchair accessibility: They have a ramp for wheelchairs and walkers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcake
Piotr Kałowski
Great place with a delicious selection of options. Excellent service and reasonable prices. Deserves repeated visits to try everything.
Atmosphere: 5
Food: 5
Service: 5
Ky Win
Please don't add ice to cold brew
Atmosphere: 5
Food: 3
Service: 5
randomsid
Love this place. I used to eat here everyday for 3 years when i worked nearby. The chickened out and happy pig are great, but you have to try the red velvet pancakes. The Chocolate Chocolate and strawberry cupcakes are also amazing!
You can produce a better meal from dollar tree
Atmosphere: 1
Food: 1
Service: 1
Crushcakes is usually pretty good with customer service, but today (10/3) around 3:20pm it was lacking. Delicious cupcakes though. Thanks.
Crushcakes is consistently delicious! My husband and I regularly order takeout during the week for breakfast or lunch and keep going back. Online ordering is a breeze and they always get the order right. Coffee is great and of course the cupcakes! The pumpkin spice is my current favorite. Highly recommend this cafe all around!
Vegetarian options: Plenty of great veggie options. I love the lucky goat burrito and tree hugger sandwich the most.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Unbeatable Cupcakes at Crushcakes, Chilaquiles, Sandwiches
Really cool place, does breakfast all day. They have 50% day old pastries. A little slice of paradise in a renovated older property.
I just received my grubhub order from Crushcakes and they had run out of an item and took the time to call me and offer alternates. I took the pumpkin cake and am so glad I did. It is amazing! Thank you for such great service and wonderful food.
Food: 5
Service: 5
Got the Rolex wrap this morning, I’ve never written a review for any place in my life. This thing was so fresh and tasty that I decided to come on here and show some love! It was totally worth the price as they threw in a side of wonderful fruit as well. Super tasty and I’d recommend to anyone! Service was great also. In a town that’s lost its way when it comes to pricing and portions, crush cakes got it right. Thanks!
I hate to leave a 1 star review, but here we go.
Before I continue this review, I have to give them credit for backing their staff. After working in multiple industries where clients are involved with great feedback as well as complaints, they truly will back their staff and see what went wrong instead of taking my word and reprimanding them. My situation on how things were handled and the quality of a product I got was not up to par for what I know these guys can do. I’ve been into CrushCakes Goleta before and ordered food and cupcakes and EVERYTHING WAS AMAZING, but that doesn’t change the recent experience.
I recently got married and ordered a DAIRY FREE (not vegan. Not GF. And for clarification DF needs to be lactose free and can have eggs where vegan cake cannot) 2 tiered cake. We took the cake out 1 hr prior before cutting and serving per guidance of the staff. As soon as my husband and I went to go cut into the cake, it was hard as a brick and already starting to fall apart. The cake was inedible, and everyone probably took 1-2 bites before putting it down and not continuing to eat. We didn’t even cut into the bottom tier and it was thrown away. I couldn’t even save a piece to save for our 1 year anniversary. There is $500+ down the toilet.
We reached out to Goleta store prior to posting this review in hopes to resolve this situation, but not really. No apology. They kept reiterating that they were a small business and that this is never happened before. They were going to meet with baking staff earlier this week, I requested the outcome, and no response. I understand that they are a small business and for a fact that I personally have worked for small businesses before and that stuff happens. They have reviews with similar stories to mine where cakes or cupcakes were dry and/or inedible. We wanted to make them aware of the situation so this doesn’t happen again to anyone in the future. We did not receive exactly what I ordered and only received a $100 refund. I asked for ingredient list which was sent over and following in the email was “For Clarity this is what we follow when someone mentions they are Vegan / No Dairy.” So they make the same cake regardless if you’re vegan or DF. Technically since the cake was vegan, there was no dairy in it at all, BUT since I stated while ordering DF, we were expecting to have eggs in the ingredient list, which there wasn’t. Being DF and vegan are similar but totally different. Just because someone is dairy free, does not mean they are vegan and gluten free, and same goes for across the board. We weren’t told by time of placing the order that the cake would be made vegan and GF.
In my personal opinion, they should be able to adjust their recipes accordingly to what people as for. I’ve stated multiple times on how upsetting it was for the outcome of said cake.
Hot take: I should’ve been refunded MINIMUM 50% of what the cake cost, not $100. I did not receive the cake I asked for. I understand food costs and cost of labor, but come on. Do better to make this right. I want to keep supporting, but after all of this, I won’t be returning.
Photos taken are from an iPhone and from a distance, but figure they capture what I’m talking about.
Wonderful little independent cafe' not far from the airport and a short walk from the new Marriott. Chilaquiles signature breakfast (almost like breakfast nachos) was delicious, service was fast, prices were good. And the cupcake I grabbed for the walk back was perfect.
Atmosphere: 5
Food: 5
Service: 5
The owner handled a situation incredibly poorly today. I witnessed someone come in and search for parking, they waited a moment to see if anyone was leaving when another car came in and began to honk at them. This second car proceeds to park and hit the windows of the first car and yell at her to move. A spot then opens up and the first car parks and goes into retrieve their things. inside crush cakes, they are then harassed by the owner for blocking parking and was refused service despite them being the one harassed by another customer. Will never come back after seeing how this customer was treated.
Atmosphere: 1
Food: 1
Service: 1
Unseasoned food and mediocre pastry. If you love frosting that needs to sit out before you can eat it then this is your spot. Also, this is not Black owed business at all! Just because you have biracial children does not qualify and seem fraudulent.
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
Ordered the lox of love on an everything bagel with a lavender Latte. Everything was delicious, and the latte was perfectly sweet. I did not try the cupcakes, but they look guilty to me. Ill wait to get home to try them.....
Atmosphere: 5
Food: 5
Service: 5
The people that work there are very friendly and outgoing place is nice and clean
Parking: Little parking but every time I've been there there's been open spots
Kid-friendliness: They welcome kids to come in and eat indoors or Outdoors
Wheelchair accessibility: They have a ramp for wheelchairs and walkers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcake
Great place with a delicious selection of options. Excellent service and reasonable prices. Deserves repeated visits to try everything.
Atmosphere: 5
Food: 5
Service: 5
Please don't add ice to cold brew
Atmosphere: 5
Food: 3
Service: 5
Love this place. I used to eat here everyday for 3 years when i worked nearby. The chickened out and happy pig are great, but you have to try the red velvet pancakes. The Chocolate Chocolate and strawberry cupcakes are also amazing!
Atmosphere: 5
Food: 5
Service: 5
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