El Pollo Loco

17182 Colima Rd, Hacienda Heights
(626) 912-8111

Recent Reviews

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Coreen C

I give the girl 5 star ⭐ but the young skinny boy with earphones 🎧 zero bec you call him n he walks away without at least tell u he's busy or what, nothing! Very rudely he just got away in front of you!

But the girl in contrast very willing to help you very nice 👍 very polite! the young girl with earphones 🎧 gliding between counter n open 😺 kitchen, Tuesday 6-3-25, 7pm

Ethan Tse

Nice food and location even saw Albert Einstein 👌🏻

Atmosphere: 5

Food: 5

Service: 4

Justin Mccart

I’ve seen some recent mixed reviews for this location , I have to say coming in and trying my experience was really good locations clean meal was neatly put together food was fresh also customer service was good. Definitely worth a try if you’re in the area.

Atmosphere: 5

Food: 5

Service: 5

space boy323

Raul and his team rocks!

Atmosphere: 5

Food: 5

Service: 5

U V

Something's going on here because I'm noticing fewer people coming here around lunch. This is like the 2nd or 3rd time that I've received my "shrinkflation" tostada bowl. Before, I would complain that these things were loaded with too much beans and rice, but now there's barely any rice and beans at all. Idk if I'll be back after my suspicions have been confirmed that they're starting to skimp out on food.

Atmosphere: 3

Food: 1

Service: 4

albert montellano

Just ate at this Pollo Loco. Food was great and Raymond the ASM was very helpful.

Atmosphere: 5

Food: 5

Service: 5

Nick Pruitt

I ordered crispy chicken tacos in the drive thru and drove off before realizing that there was literally no chicken inside , the shells were crushed up and it was just lettuce and cheese...very disappointing

Atmosphere: 3

Food: 1

Service: 3

Rosa Mendoza

We live minutes away, so this location was perfect, but in the last year and half, the food quality is horrible. They constantly forget items or mix items to make a product. My nachos have a mixture of beans and cheese sauce, which was very salty. I'd rather drive to the Nogales pollo loco. Sadly, the manager doesn't care.

Atmosphere: 1

Food: 1

Service: 1

Julian Gonzalez

Pollo Loco is a gem among fast-casual restaurants. Unlike other franchises, this place truly stands out with its commitment to freshness. The salsas are always vibrant and flavorful, adding the perfect kick to any dish. The food, from the perfectly grilled chicken to the fresh sides, consistently tastes like it's been made just for you. Raul is always kind every time I visit here. The quality and taste here are unparalleled, making it a top recommendation for anyone seeking a delicious and satisfying meal. Highly recommended! Check out the photos.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chicken Tostada Salad

John Ruiz

One of my favorite kind of chicken

Atmosphere: 5

Food: 5

Service: 5

Green Aliens Company

One of my favorite kind of chicken

Atmosphere: 5

Food: 5

Service: 5

Paul Soong

As always, good food ?
It is located in a convenient location with many other choices for food. Ample parking and other amenities. Recommended.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Taco Complete Family Combo, Avocado

Scott Dinsmore

Worse service ever. Drive thru is rude and when I order online from Uber Eats always missing salsa whens its on the damn receipt

Atmosphere: 1

Food: 1

Service: 1

Evangelos Lithoxopoulos

The kindest employees. Good listeners, patient, and fast working. Tristan the manager was going above and beyond.The property was clean inside and out. Felt comfortable walking in to this establishment.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Avocado, 3 Peice Chicken Meal, Chicken - Leg & Thigh Meal

Neli Lopez

I like coming here because it’s a welcoming place and don’t have issues with my orders. I love to get the grande avocado bowl n the double chicken bowl the best! Thank you for your service pollo loco

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chicken Tostada Salad

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