I’ve had multiple disappointing experiences with a barista named Gaby at this Peet’s location. She is consistently rude, short, and has a very sassy attitude when interacting with customers. On several occasions, I’ve also overheard her speaking negatively about her own coworkers, which feels unprofessional and uncomfortable as a customer.
I expect a welcoming and respectful environment when I visit Peet’s, especially since other staff members are generally kind and hardworking. Unfortunately, her behavior has made visits unpleasant enough that I’ve started reconsidering this location.
Atmosphere: 1
Food: 1
Service: 1
Alix Fernandes
I have frequented this store numerous times, over several years. The staff has always been pleasant but today I had my first negative interaction. The server was the store manager and I was requesting a coffee refill. I am well aware of the refill policy, I usually have two cups of coffee. Her tone, asking me questions whether I had been in the store, did not sit well. I felt like she thought I was trying to steal a cup of coffee. Her question was perfectly reasonable, her delivery was abrasive, demeaning, and left a sour taste in my mouth. I gave her feedback about how I felt about my interaction and her response was that she was just doing her job. I made a food order and she just dropped it on the counter, walking away, neglecting my request for it to be warmed.
This behavior was uncalled for. Customer facing skills are seriously lacking, from my perspective.
A smile and a little positivity goes a long way providing a pleasant customer experience. Just a thought…
Service: 1
Azin Aslani
Very bad service and bad drink.
valentina cellini
My 71-year-old mother in law went to Peet’s Coffee today in Half Moon Bay for a simple cup of coffee and was refused service because she had her small Yorkshire Terrier service dog with her. Her dog is fully trained and legally allowed to accompany her, yet the manager, SARAH, turned her away instead of offering help or understanding.
This was extremely upsetting for her no one, especially a senior with a service animal, should be treated like that. What happened was disrespectful, discriminatory, and completely unacceptable.
Service dogs are protected by law, and refusing service is not only wrong, it shows a lack of proper training and compassion.
Peet’s needs to retrain their staff and ensure something like this never happens again. My mother in law will not be returning, and neither will our family.
sudeep singh
The male Barista here is very rude.
Service: 1
Wesley
Super tasty drinks. Baristas are super nice and the place is clean. Restroom codes are posted by the door so no need to ask for the code if you forgot the digits.
Atmosphere: 5
Food: 5
Service: 5
Behnaz Beheshti
They are so friendly, nice and helpful My husband and I love the store , every Friday we be there and stay longer as usual
Atmosphere: 5
Food: 5
Service: 5
Jayabalan Bala
Great coffee shop in the area. Everytime I go to half moon bay, I stop at this place
Atmosphere: 5
Food: 5
Service: 5
Douglas Myers
Great coffee and service!
Rajesh Ramchandani
Nice and clean cafe. Staff made great cappuccinos and banana breads are fantastic, not too sweet
First time trying Peet's coffee This is truly a work of art...
Atmosphere: 3
Food: 4
Service: 3
AARON BILISKI
Stopped in for coffee. Nice local spot even though it's location isn't exactly posh.
Atmosphere: 4
Service: 5
Laura Brindusa Squire
Love Peet's in Half Moon Bay. The staff is so kind and the atmosphere always lovely with chairs and armchairs to sit and enjoy. Community building at its best. Thank you for being here
Atmosphere: 5
Food: 5
Service: 5
ian newbury
Considering it was The pumpkin festival, there was no queue for coffee ,the staff were super friendly and the coffee was spot on and plenty of seating
I’ve had multiple disappointing experiences with a barista named Gaby at this Peet’s location. She is consistently rude, short, and has a very sassy attitude when interacting with customers. On several occasions, I’ve also overheard her speaking negatively about her own coworkers, which feels unprofessional and uncomfortable as a customer.
I expect a welcoming and respectful environment when I visit Peet’s, especially since other staff members are generally kind and hardworking. Unfortunately, her behavior has made visits unpleasant enough that I’ve started reconsidering this location.
Atmosphere: 1
Food: 1
Service: 1
I have frequented this store numerous times, over several years. The staff has always been pleasant but today I had my first negative interaction.
The server was the store manager and I was requesting a coffee refill. I am well aware of the refill policy, I usually have two cups of coffee. Her tone, asking me questions whether I had been in the store, did not sit well. I felt like she thought I was trying to steal a cup of coffee. Her question was perfectly reasonable, her delivery was abrasive, demeaning, and left a sour taste in my mouth. I gave her feedback about how I felt about my interaction and her response was that she was just doing her job. I made a food order and she just dropped it on the counter, walking away, neglecting my request for it to be warmed.
This behavior was uncalled for. Customer facing skills are seriously lacking, from my perspective.
A smile and a little positivity goes a long way providing a pleasant customer experience. Just a thought…
Service: 1
Very bad service and bad drink.
My 71-year-old mother in law went to Peet’s Coffee today in Half Moon Bay for a simple cup of coffee and was refused service because she had her small Yorkshire Terrier service dog with her. Her dog is fully trained and legally allowed to accompany her, yet the manager, SARAH, turned her away instead of offering help or understanding.
This was extremely upsetting for her no one, especially a senior with a service animal, should be treated like that. What happened was disrespectful, discriminatory, and completely unacceptable.
Service dogs are protected by law, and refusing service is not only wrong, it shows a lack of proper training and compassion.
Peet’s needs to retrain their staff and ensure something like this never happens again. My mother in law will not be returning, and neither will our family.
The male Barista here is very rude.
Service: 1
Super tasty drinks. Baristas are super nice and the place is clean. Restroom codes are posted by the door so no need to ask for the code if you forgot the digits.
Atmosphere: 5
Food: 5
Service: 5
They are so friendly, nice and helpful
My husband and I love the store , every Friday we be there and stay longer as usual
Atmosphere: 5
Food: 5
Service: 5
Great coffee shop in the area. Everytime I go to half moon bay, I stop at this place
Atmosphere: 5
Food: 5
Service: 5
Great coffee and service!
Nice and clean cafe. Staff made great cappuccinos and banana breads are fantastic, not too sweet
Restaurantji Recommends
One of the best mochas I have ever had!
Atmosphere: 5
Food: 5
Service: 5
First time trying Peet's coffee
This is truly a work of art...
Atmosphere: 3
Food: 4
Service: 3
Stopped in for coffee. Nice local spot even though it's location isn't exactly posh.
Atmosphere: 4
Service: 5
Love Peet's in Half Moon Bay. The staff is so kind and the atmosphere always lovely with chairs and armchairs to sit and enjoy. Community building at its best. Thank you for being here
Atmosphere: 5
Food: 5
Service: 5
Considering it was The pumpkin festival, there was no queue for coffee ,the staff were super friendly and the coffee was spot on and plenty of seating
Atmosphere: 5
Service: 5
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