I hope this message reaches the owner or upper management of this McDonald’s location, as what happened today was both alarming and concerning.
Approximately 10–15 minutes before arriving, we called the store. The woman who answered was very kind and provided helpful information, including the toy promotion currently running.
However, when we arrived, the employee who assisted us—who appeared to be the manager or shift lead—gave us a toy from “Elio” instead of the McDonald’s toy we had asked about. When we questioned this, she insisted that the McDonald’s toys had already been returned, even though the promotion clearly states that the toys are available through August 12.
Her tone felt manipulative, and it seemed like she was trying to justify giving out different toys instead of being transparent. We didn’t want to hold up the line, so we parked and walked inside to follow up. Only then did she actually go check for the correct toys.
The entire situation felt suspicious and misleading. Based on our experience, I strongly recommend that this behavior be reviewed. If a manager is willing to mislead customers over something as simple as a toy, it raises concerns about other potential issues happening behind the scenes.
Please look into this matter further. Thank you for your time and attention.
Atmosphere: 1
Food: 1
Service: 1
Everette Henderson
Small not lots of dine in space.
Atmosphere: 4
Food: 4
Service: 4
carrington allen
Seriously what is the deal with the old man working there ? Why does he try and short you anyway possible ? I go here all the time and have consistent problems with ONE individual. I just bought two lemonades with no ice and he filled them both with half water . Are you kidding me ? I didn't realize until I got home and had to drive all the way back . The first thing he does is fill a large cup entirely with ice and started filling it with ACTUAL lemonade ! I SAID NO ICE ! WHY DO YOU HAVE SUCH A PROBLEM WITH FULFILLING SOMEONES ORDER! after finally getting two REAL lemonades THAT I PAID FOR he tries to laugh it off like it was the machines fault . This man will steal from you in anyway possible if you don't triple check your order before leaving . WHAT A CREEP! GET MCDONALDS TO CHARGE MORE FOR NO ICE IF IT BOTHERS YOU SO MUCH TO GIVE CUSTOMERS WHAT THEY PAID FOR . getting his name next time I vist. Can only assume he's stealing from customers for some sort of bonus "saving the company money"
Atmosphere: 1
Food: 1
Service: 1
Kevin King
How do mobile order went through the drive-thru cuz it was late to pick it up got home and realized order was wrong went back had to go through the drive-thru try to speak with a manager and an employee how to translate to the manager manager only spoke Spanish how are you a manager that only speaks Spanish in today's age in America with no English at all
Atmosphere: 1
Food: 1
Service: 1
Alexander Alfredo Gutierrez Silva
Do not visit this location, they gave me an expired chocolate milk with my Kid's happy meal.
Food: 1
pardeep singh
Nice food, great prices! Always ch ek app for deals
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: World Famous Fries, Chicken Mcnuggets
Katice Harris
I usually come here with my son but our delivery order tonight was disappointing. It took almost an hr to get here (we are 5 minutes away) and the order was wrong. I asked for Dr Pepper but got Diet Coke 🤮 My son wanted a sonic toy but got an older toy. I should have just went to McDonald’s myself.
Atmosphere: 4
Food: 4
Service: 4
Chris Clanton
Awesome place to shred 🔥😎
Franz P.
This McDonald’s will nickel and dime you for additional sauces. I was charged $.50 for each additional sauce for my Chicken McNuggets.
Atmosphere: 3
Food: 3
Service: 1
Jean Adlparvar
All staff are nice and friendly. If any issues, they take care of you right away with a smile on their face . They are quick . Recommend this McDonald’s .
Bad service, they yell at you, complain that they didn't give your complete order, they don't give it, but the money is fine. They charge it, they charge it in full, I don't recommend the one on Walgrins Street for the jacson, they are all abusive, from the store manager?
Atmosphere: 1
Food: 1
Service: 1
Suzie Santos
did drive through it was fine
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Mcmuffin, Big Mac
Gladys Llanes
They give the orders very badly?Apart from being expensive, I needed food.
Atmosphere: 1
Food: 1
Service: 1
Carlos Benavides
Rue an experience personal no customer service at all but service
To Whom It May Concern,
I hope this message reaches the owner or upper management of this McDonald’s location, as what happened today was both alarming and concerning.
Approximately 10–15 minutes before arriving, we called the store. The woman who answered was very kind and provided helpful information, including the toy promotion currently running.
However, when we arrived, the employee who assisted us—who appeared to be the manager or shift lead—gave us a toy from “Elio” instead of the McDonald’s toy we had asked about. When we questioned this, she insisted that the McDonald’s toys had already been returned, even though the promotion clearly states that the toys are available through August 12.
Her tone felt manipulative, and it seemed like she was trying to justify giving out different toys instead of being transparent. We didn’t want to hold up the line, so we parked and walked inside to follow up. Only then did she actually go check for the correct toys.
The entire situation felt suspicious and misleading. Based on our experience, I strongly recommend that this behavior be reviewed. If a manager is willing to mislead customers over something as simple as a toy, it raises concerns about other potential issues happening behind the scenes.
Please look into this matter further. Thank you for your time and attention.
Atmosphere: 1
Food: 1
Service: 1
Small not lots of dine in space.
Atmosphere: 4
Food: 4
Service: 4
Seriously what is the deal with the old man working there ? Why does he try and short you anyway possible ? I go here all the time and have consistent problems with ONE individual. I just bought two lemonades with no ice and he filled them both with half water . Are you kidding me ? I didn't realize until I got home and had to drive all the way back . The first thing he does is fill a large cup entirely with ice and started filling it with ACTUAL lemonade ! I SAID NO ICE ! WHY DO YOU HAVE SUCH A PROBLEM WITH FULFILLING SOMEONES ORDER! after finally getting two REAL lemonades THAT I PAID FOR he tries to laugh it off like it was the machines fault . This man will steal from you in anyway possible if you don't triple check your order before leaving . WHAT A CREEP! GET MCDONALDS TO CHARGE MORE FOR NO ICE IF IT BOTHERS YOU SO MUCH TO GIVE CUSTOMERS WHAT THEY PAID FOR . getting his name next time I vist. Can only assume he's stealing from customers for some sort of bonus "saving the company money"
Atmosphere: 1
Food: 1
Service: 1
How do mobile order went through the drive-thru cuz it was late to pick it up got home and realized order was wrong went back had to go through the drive-thru try to speak with a manager and an employee how to translate to the manager manager only spoke Spanish how are you a manager that only speaks Spanish in today's age in America with no English at all
Atmosphere: 1
Food: 1
Service: 1
Do not visit this location, they gave me an expired chocolate milk with my Kid's happy meal.
Food: 1
Nice food, great prices! Always ch ek app for deals
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: World Famous Fries, Chicken Mcnuggets
I usually come here with my son but our delivery order tonight was disappointing. It took almost an hr to get here (we are 5 minutes away) and the order was wrong. I asked for Dr Pepper but got Diet Coke 🤮 My son wanted a sonic toy but got an older toy. I should have just went to McDonald’s myself.
Atmosphere: 4
Food: 4
Service: 4
Awesome place to shred 🔥😎
This McDonald’s will nickel and dime you for additional sauces. I was charged $.50 for each additional sauce for my Chicken McNuggets.
Atmosphere: 3
Food: 3
Service: 1
All staff are nice and friendly. If any issues, they take care of you right away with a smile on their face . They are quick . Recommend this McDonald’s .
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Service could be better
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: World Famous Fries
Bad service, they yell at you, complain that they didn't give your complete order, they don't give it, but the money is fine. They charge it, they charge it in full, I don't recommend the one on Walgrins Street for the jacson, they are all abusive, from the store manager?
Atmosphere: 1
Food: 1
Service: 1
did drive through it was fine
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Mcmuffin, Big Mac
They give the orders very badly?Apart from being expensive, I needed food.
Atmosphere: 1
Food: 1
Service: 1
Rue an experience personal no customer service at all but service
Food: 5
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