Don’t go to Hercules McDonald’s they’re awful. Disappointing all around. Used to go here for the drive thru often. A few times my kids orders were given to us wrong and I had to spend extra time going back to get the correct one but I was met with a rude service instead of saying it’s their mistake and they don’t mind fixing their mistakes. Yesterday we chose to eat inside, but the lobby was closed between 2-6pm because of this locations aggressive dislike towards students from nearby schools. Nowhere on their business page or listed hours does it say they close during that time, had it been posted anywhere except their glass doors we would have chosen not to stop there. My 5 year old needed to use the restroom (and we were ordering for lunch) but they said lobby is closed. Their response “there are other restaurants with bathrooms”. How they operate under a franchise name and still suck money out of customers without letting them use the dining room or restrooms is beyond me. Why work for a business or operate a business under a brand name if you want to turn away people and treat them horribly. This location is extremely rude and incompetent.
Atmosphere: 1
Food: 1
Service: 1
Ned OConnor
Very nice employees clean restrooms easy parking lots of space large dining area. Maybe as good as any McDonald's can be and certainly better than some are.
Wheelchair accessibility: Very accessible for any disability
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cheeseburger
Miguel Hernandez
Great place, good service, good food.
Atmosphere: 3
Food: 4
Service: 3
Carmen Palacios
The best fries
Kid-friendliness: There are few places that have a children's area, there should be more places
Atmosphere: 5
Food: 5
Service: 5
Mundeep Singh
The only reason I gave food and service 2 stars is because it was quick. But when it says dining room is open until 9 o'clock. It's now 830 as a brightness. Because I'm writing this. Why was it close when it should be open? And the food didn't taste that great like it was undercooked even though the guys were pretty fast for the drive through. And believe me, I have a lot of love and feel a lot for people that work hard but I just didn't get that whole concept when the dining room fifth 9 o'clock on the sideline, why was it close already? I'd like to see my food being prepared.
Atmosphere: 2
Food: 1
Service: 2
Ruby Estebez
Now that they put two drive thrus, sometimes the person on the other end is not capable of moving fast enough or not answering the steak box. I have to say Hello, Hello.
Atmosphere: 3
Food: 3
Service: 3
Mr. Pickle
Overall a decent place. It's McDonald's, what do you expect.
Atmosphere: 4
Food: 4
Service: 4
Jackie Lacy
All I’m going to say is, the employees can’t count
Juan Pacheco
This place is ridiculous they supposed to close the lobby at 9pm and they were closed at 8:35pm
Atmosphere: 1
Food: 1
Service: 1
Chris Sun
This is the store near my house. But let me tell you this, I won't get the food from McDonald's(especially this restaurant) unless I really really hungry and there is no other option. If i have to order the food from there, I must go there to order in person, no matter what I order, I will say "can you make my orders in fresh please"? Yes, the biggest problem for McDonald's is that most of them always have "cold food" for customer by the laziness of kitchen. They don't want to waste the food the yesterday they want to spend more time To make fresh food. Actuallyc , based on what i know, most of McDonald's in bay area has the same "cold food" problems. Not just McDonald's, same as KFC, popeye sometimes has this problem. By the way, Jack in the box best job at this point, no matter what I order from Jack in the box, everything is fresh of the fresh.
Very disorganized. Just places an order and didn't receive the sauce for my nuggets (11/3/24). Who owns this franchise? The two ordering kiosk in the drive thru is operated by one person. Pinole's in more synchronized.
Gilda Hernandez
I ordered a 20-pc original chicken nuggets "made to order" to guarantee freshness. But my luck.. I was on my 9pc, and it tasted like some sort chemical, not soap. I quickly spitted out and stopped eating them as i no longer felt comfortable, but the left side of my tongue started feeling numb, so I proceeded to drink my lrg coke completely. 1hr later, when I reached my drive destination, my tongue still felt weird, so I drank 2 glasses of milk and called the restaurant manager(Jonathan),who deeply apologized and said to save the rest of my order and to bring it for a full refund. I told him that if he could try to find out what went wrong , he said it was a new girl (employee) and who knows what she did. I really need to stay away from fast food whenever possible.
Atmosphere: 3
Food: 2
Service: 4
Alcus Bill jr
Was in the mood for a 🥓 🥚 and 🧀 mcgriddle.
Atmosphere: 4
Food: 4
Service: 4
Sun羞木
This is the store near my house. But let me tell you this, I won't get the food from McDonald's(especially this restaurant) unless I really really hungry and there is no other option. If i have to order the food from there, I must go there to order in person, no matter what I order, I will say "can you make my orders in fresh please"? Yes, the biggest problem for McDonald's is that most of them always have "cold food" for customer by the laziness of kitchen. They don't want to waste the food the yesterday they want to spend more time To make fresh food. Actuallyc , based on what i know, most of McDonald's in bay area has the same "cold food" problems. Not just McDonald's, same as KFC, popeye sometimes has this problem. By the way, Jack in the box best job at this point, no matter what I order from Jack in the box, everything is fresh of the fresh.
Atmosphere: 5
Food: 1
Service: 3
Corey Shields
2 sauces with a 20 piece chicken nugget, soggy fries, no ketchup, then get attitude from the server at the window. Mclovin it...
Don’t go to Hercules McDonald’s they’re awful. Disappointing all around. Used to go here for the drive thru often. A few times my kids orders were given to us wrong and I had to spend extra time going back to get the correct one but I was met with a rude service instead of saying it’s their mistake and they don’t mind fixing their mistakes. Yesterday we chose to eat inside, but the lobby was closed between 2-6pm because of this locations aggressive dislike towards students from nearby schools. Nowhere on their business page or listed hours does it say they close during that time, had it been posted anywhere except their glass doors we would have chosen not to stop there. My 5 year old needed to use the restroom (and we were ordering for lunch) but they said lobby is closed. Their response “there are other restaurants with bathrooms”. How they operate under a franchise name and still suck money out of customers without letting them use the dining room or restrooms is beyond me. Why work for a business or operate a business under a brand name if you want to turn away people and treat them horribly. This location is extremely rude and incompetent.
Atmosphere: 1
Food: 1
Service: 1
Very nice employees clean restrooms easy parking lots of space large dining area. Maybe as good as any McDonald's can be and certainly better than some are.
Wheelchair accessibility: Very accessible for any disability
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cheeseburger
Great place, good service, good food.
Atmosphere: 3
Food: 4
Service: 3
The best fries
Kid-friendliness: There are few places that have a children's area, there should be more places
Atmosphere: 5
Food: 5
Service: 5
The only reason I gave food and service 2 stars is because it was quick. But when it says dining room is open until 9 o'clock. It's now 830 as a brightness. Because I'm writing this. Why was it close when it should be open?
And the food didn't taste that great like it was undercooked even though the guys were pretty fast for the drive through. And believe me, I have a lot of love and feel a lot for people that work hard but I just didn't get that whole concept when the dining room fifth 9 o'clock on the sideline, why was it close already? I'd like to see my food being prepared.
Atmosphere: 2
Food: 1
Service: 2
Now that they put two drive thrus, sometimes the person on the other end is not capable of moving fast enough or not answering the steak box. I have to say Hello, Hello.
Atmosphere: 3
Food: 3
Service: 3
Overall a decent place. It's McDonald's, what do you expect.
Atmosphere: 4
Food: 4
Service: 4
All I’m going to say is, the employees can’t count
This place is ridiculous they supposed to close the lobby at 9pm and they were closed at 8:35pm
Atmosphere: 1
Food: 1
Service: 1
This is the store near my house. But let me tell you this, I won't get the food from McDonald's(especially this restaurant) unless I really really hungry and there is no other option. If i have to order the food from there, I must go there to order in person, no matter what I order, I will say "can you make my orders in fresh please"? Yes, the biggest problem for McDonald's is that most of them always have "cold food" for customer by the laziness of kitchen. They don't want to waste the food the yesterday they want to spend more time To make fresh food. Actuallyc , based on what i know, most of McDonald's in bay area has the same "cold food" problems. Not just McDonald's, same as KFC, popeye sometimes has this problem. By the way, Jack in the box best job at this point, no matter what I order from Jack in the box, everything is fresh of the fresh.
Atmosphere: 5
Food: 1
Service: 3
Restaurantji Recommends
Very disorganized. Just places an order and didn't receive the sauce for my nuggets (11/3/24). Who owns this franchise? The two ordering kiosk in the drive thru is operated by one person. Pinole's in more synchronized.
I ordered a 20-pc original chicken nuggets "made to order" to guarantee freshness. But my luck.. I was on my 9pc, and it tasted like some sort chemical, not soap. I quickly spitted out and stopped eating them as i no longer felt comfortable, but the left side of my tongue started feeling numb, so I proceeded to drink my lrg coke completely. 1hr later, when I reached my drive destination, my tongue still felt weird, so I drank 2 glasses of milk and called the restaurant manager(Jonathan),who deeply apologized and said to save the rest of my order and to bring it for a full refund. I told him that if he could try to find out what went wrong , he said it was a new girl (employee) and who knows what she did. I really need to stay away from fast food whenever possible.
Atmosphere: 3
Food: 2
Service: 4
Was in the mood for a 🥓 🥚 and 🧀 mcgriddle.
Atmosphere: 4
Food: 4
Service: 4
This is the store near my house. But let me tell you this, I won't get the food from McDonald's(especially this restaurant) unless I really really hungry and there is no other option. If i have to order the food from there, I must go there to order in person, no matter what I order, I will say "can you make my orders in fresh please"? Yes, the biggest problem for McDonald's is that most of them always have "cold food" for customer by the laziness of kitchen. They don't want to waste the food the yesterday they want to spend more time To make fresh food. Actuallyc , based on what i know, most of McDonald's in bay area has the same "cold food" problems. Not just McDonald's, same as KFC, popeye sometimes has this problem. By the way, Jack in the box best job at this point, no matter what I order from Jack in the box, everything is fresh of the fresh.
Atmosphere: 5
Food: 1
Service: 3
2 sauces with a 20 piece chicken nugget, soggy fries, no ketchup, then get attitude from the server at the window. Mclovin it...
Atmosphere: 1
Food: 1
Service: 1
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