They frequently get orders wrong, even when I order in app. We order McDonald's once a month and just about every other time either an item is missing or we get the wrong stuff. They frequently don't have the promo for whatever reason. The renovation made it so cold and heartless inside.
Food: 3
Baron Kwon
Dining room is closed and it's only 7:30 on a Saturday night. I ordered ahead in the app, but I'm stuck in the Drive-Thru to pick up a simple order.
Service: 1
C.M
I’ve only been to this location a handful of times and EVERY SINGLE TIME they mess up my order. I end up ripped off and honestly pissed off. At first I was forgiving, but to consistently not get what I paid for is unacceptable. I don’t normally write reviews, especially negative ones but it’s worth saying something about this. Whatever system they have going on at this location needs to change. It seems to be the evening shift that’s the most unreliable. I occasionally go because it’s the closest one to me and they have the cheapest coffee, but I’ll be avoiding it from now on. Don’t waste your money.
A H
While it's no excuse for patrons to litter, it is also no excuse for McDonald's staff to not clean for their customers. We sat for 30 minutes and watched staff ignore it completely. Would you eat here???
Atmosphere: 1
Food: 4
Service: 4
Joyce Joyce
Quite dirty outdoor but overall is acceptable.
Atmosphere: 3
Food: 3
Service: 3
Wanda Thomas
Enjoyed the $9 Big Mac Deal
Atmosphere: 5
Food: 5
Service: 5
Jordan Silo
It’s rare for me to eat McDonald’s food due to over salting their products. But wanted to see if anything has changed and obviously it was for the worse. With no customer service as workers are at the back. Process is slower, food preparation and quality is bad. I can not see how this McDonald restaurant will get better.
Atmosphere: 1
Food: 1
Service: 1
Kurtis Woods
Food is good mcD. Service not bad = to others or better. Frequent drivethru cant speak to ambiance.
Atmosphere: 4
Food: 4
Service: 4
j B
I used to like your restaurant, it was clean and in an upscale neighborhood, but when I saw you keep quiet about someone who constantly wears dirty clothes and a dirty body, I will never buy antique from you.
Atmosphere: 1
Food: 1
Service: 1
Galina Nikolaewna
Clean, beautiful. Fast and polite service. There are games for children. My son and I liked it!
This McDonald's is one of Hercules best kept secrets. It's not just a restaurant it's a cornerstone of the community if you well. I love this place .
Atmosphere: 5
Food: 5
Service: 5
Jason Rieger
It's a McDonald's, same as every other one.
Atmosphere: 3
Food: 3
Service: 3
Dontdo Drugs
Nobody at the front counter to take an order
Atmosphere: 1
Food: 3
Service: 1
Mark Ackerman
Someone who appeared to be a crew member took a three-year-old child back into the kitchen. Does McDonald's offer a daycare service? No. The staff violated company policy.
Atmosphere: 2
Food: 3
Service: 1
Jojo Aunhea
Got two mills and they ran out of large cups so they substituted for small cups, but are charging us for small drinks.. Don’t come here often, but every time I go, they mess something up on an order.
They frequently get orders wrong, even when I order in app. We order McDonald's once a month and just about every other time either an item is missing or we get the wrong stuff. They frequently don't have the promo for whatever reason. The renovation made it so cold and heartless inside.
Food: 3
Dining room is closed and it's only 7:30 on a Saturday night. I ordered ahead in the app, but I'm stuck in the Drive-Thru to pick up a simple order.
Service: 1
I’ve only been to this location a handful of times and EVERY SINGLE TIME they mess up my order. I end up ripped off and honestly pissed off. At first I was forgiving, but to consistently not get what I paid for is unacceptable. I don’t normally write reviews, especially negative ones but it’s worth saying something about this. Whatever system they have going on at this location needs to change. It seems to be the evening shift that’s the most unreliable. I occasionally go because it’s the closest one to me and they have the cheapest coffee, but I’ll be avoiding it from now on. Don’t waste your money.
While it's no excuse for patrons to litter, it is also no excuse for McDonald's staff to not clean for their customers. We sat for 30 minutes and watched staff ignore it completely. Would you eat here???
Atmosphere: 1
Food: 4
Service: 4
Quite dirty outdoor but overall is acceptable.
Atmosphere: 3
Food: 3
Service: 3
Enjoyed the $9 Big Mac Deal
Atmosphere: 5
Food: 5
Service: 5
It’s rare for me to eat McDonald’s food due to over salting their products. But wanted to see if anything has changed and obviously it was for the worse. With no customer service as workers are at the back. Process is slower, food preparation and quality is bad. I can not see how this McDonald restaurant will get better.
Atmosphere: 1
Food: 1
Service: 1
Food is good mcD. Service not bad = to others or better. Frequent drivethru cant speak to ambiance.
Atmosphere: 4
Food: 4
Service: 4
I used to like your restaurant, it was clean and in an upscale neighborhood, but when I saw you keep quiet about someone who constantly wears dirty clothes and a dirty body, I will never buy antique from you.
Atmosphere: 1
Food: 1
Service: 1
Clean, beautiful. Fast and polite service. There are games for children. My son and I liked it!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This McDonald's is one of Hercules best kept secrets. It's not just a restaurant it's a cornerstone of the community if you well. I love this place .
Atmosphere: 5
Food: 5
Service: 5
It's a McDonald's, same as every other one.
Atmosphere: 3
Food: 3
Service: 3
Nobody at the front counter to take an order
Atmosphere: 1
Food: 3
Service: 1
Someone who appeared to be a crew member took a three-year-old child back into the kitchen. Does McDonald's offer a daycare service? No. The staff violated company policy.
Atmosphere: 2
Food: 3
Service: 1
Got two mills and they ran out of large cups so they substituted for small cups, but are charging us for small drinks.. Don’t come here often, but every time I go, they mess something up on an order.
Atmosphere: 1
Food: 3
Service: 1
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