Hercules online hours said open till 9:30. I got there at 8:25 and door locked. Pinole online said open till 9:00. It was 8:40 and store was dark. Rodeo online said open till 9:00. It was 8:50. Store was open, very clean and great, friendly service. The server's beautiful attitude made up for my frustration at the other two stores.
Joseph Joseph
It's 7:30 pm and she said it's closed, the map says 9:30 pm. They made me drive here 3 miles for nothing.
Service: 1
Emily Mercado
They rush you in and rush you out. I don’t know what happened to the older woman who used to work here, but the two younger ladies behind the counter don’t really care about anything except getting your sandwich in your hands and getting you out the door I actually wanted to buy two sandwiches and a dipper. I gave my first sandwich order and then she immediately went to the woman next in line and asked her what she wanted. So I walked out with my sandwich and I’m going to find food for everyone else.
Atmosphere: 3
Food: 4
Service: 1
Barry Pinaud
got scammed on my order as crazy as that sounds. I ordered a steak sandwich by itself. Total was 13.99 before tax. I tell the lady, a steak sandwich is 11.99. She says some lie about corporate making them charge it as a philly. The philly is $2 more because it comes with extra cheese. Which she didnt put on or tell me about even though i specifically asked why is it $2 more when I can clearly see its $11.99 on the menu? Yeah its only $2 but its the principle. Pretty pathetic to be scamming your customers for pocket change like that. Money must be tight for the owners.
Atmosphere: 1
Food: 4
Service: 1
Gilda Hernandez
8/8/24 6pm- only lady working there has bad customer service. There's a picture advertising chicken salad on a sub or wrap..she said at that store only wraps no sub, I mention is advertised. I order and when it was time to pay, I told her I had a coupon, she said that store doesn't take paper coupon only online discount. I asked her how she said she didn't know. I looked online but it didn't give me option. So I told her I couldn't figure it out and that I would pass. She said next time ask first. I think they should put a sign on their door "no coupon accepted ". While there a costumer ask to use the bathroom to wah her hands before eating and she bluntly told her"no" another costumer asked if not to late to add vinegar&oil in his sandwich and she said too late as it was such an inconvenience. I would say 0 stars for her customer service & their own rules. No longer using that subway store.
Atmosphere: 3
Food: 3
Service: 1
Haidey Valera
Bad servicing skills w the lunch time ladies, they run things the way they want instead of doing it the way the manger would like it. For example they make everyone’s order all together & then charges everyone when done making everyone’s order. Wastes my lunch time and got a soggy sandwich afterwards ?
Food: 4
Service: 1
Paul Sosa
Store closed for the whole day but failed to update the app or their online site. So at 5pm I have an unfulfilled online app order with no way to cancel it.
Atmosphere: 1
Food: 1
Service: 1
Mrz. Brooks
Ordered online. Had a little glitch, and I was afraid I was going to get double charged, but I didn't. Everything was made correctly and in a timely fashion.
Atmosphere: 5
Food: 5
Service: 5
Rocio Gonzalez
Refused to honor online deal in spite of their app having a major glitch that prevent placing any orders.
Service: 1
Vladimir Ibarra
terrible service in that store. They should give them a customer service course
This subway location is by far, the best location that I have ever visited. Sandeep was very friendly, very fast and super nice to my family and I. I can't remember the last time I've been to a Subway quite like this one. If I were a local I'd definitely eat here daily!!!
Atmosphere: 5
Food: 5
Service: 5
arv ck
TERRIBLE
Service: 1
Shyla mac
Never open! The hours are just there for show! Came at 7:30 ! If you're not going to stay open at LEAST change your hours !
Hercules online hours said open till 9:30. I got there at 8:25 and door locked. Pinole online said open till 9:00. It was 8:40 and store was dark. Rodeo online said open till 9:00. It was 8:50. Store was open, very clean and great, friendly service. The server's beautiful attitude made up for my frustration at the other two stores.
It's 7:30 pm and she said it's closed, the map says 9:30 pm. They made me drive here 3 miles for nothing.
Service: 1
They rush you in and rush you out. I don’t know what happened to the older woman who used to work here, but the two younger ladies behind the counter don’t really care about anything except getting your sandwich in your hands and getting you out the door I actually wanted to buy two sandwiches and a dipper. I gave my first sandwich order and then she immediately went to the woman next in line and asked her what she wanted. So I walked out with my sandwich and I’m going to find food for everyone else.
Atmosphere: 3
Food: 4
Service: 1
got scammed on my order as crazy as that sounds. I ordered a steak sandwich by itself. Total was 13.99 before tax. I tell the lady, a steak sandwich is 11.99. She says some lie about corporate making them charge it as a philly. The philly is $2 more because it comes with extra cheese. Which she didnt put on or tell me about even though i specifically asked why is it $2 more when I can clearly see its $11.99 on the menu? Yeah its only $2 but its the principle. Pretty pathetic to be scamming your customers for pocket change like that. Money must be tight for the owners.
Atmosphere: 1
Food: 4
Service: 1
8/8/24 6pm- only lady working there has bad customer service. There's a picture advertising chicken salad on a sub or wrap..she said at that store only wraps no sub, I mention is advertised. I order and when it was time to pay, I told her I had a coupon, she said that store doesn't take paper coupon only online discount. I asked her how she said she didn't know. I looked online but it didn't give me option. So I told her I couldn't figure it out and that I would pass. She said next time ask first. I think they should put a sign on their door "no coupon accepted ". While there a costumer ask to use the bathroom to wah her hands before eating and she bluntly told her"no" another costumer asked if not to late to add vinegar&oil in his sandwich and she said too late as it was such an inconvenience. I would say 0 stars for her customer service & their own rules. No longer using that subway store.
Atmosphere: 3
Food: 3
Service: 1
Bad servicing skills w the lunch time ladies, they run things the way they want instead of doing it the way the manger would like it. For example they make everyone’s order all together & then charges everyone when done making everyone’s order. Wastes my lunch time and got a soggy sandwich afterwards ?
Food: 4
Service: 1
Store closed for the whole day but failed to update the app or their online site. So at 5pm I have an unfulfilled online app order with no way to cancel it.
Atmosphere: 1
Food: 1
Service: 1
Ordered online. Had a little glitch, and I was afraid I was going to get double charged, but I didn't. Everything was made correctly and in a timely fashion.
Atmosphere: 5
Food: 5
Service: 5
Refused to honor online deal in spite of their app having a major glitch that prevent placing any orders.
Service: 1
terrible service in that store. They should give them a customer service course
Restaurantji Recommends
Very friendly
Atmosphere: 5
Food: 5
Service: 5
They already inside but they don’t open the door
This subway location is by far, the best location that I have ever visited. Sandeep was very friendly, very fast and super nice to my family and I. I can't remember the last time I've been to a Subway quite like this one. If I were a local I'd definitely eat here daily!!!
Atmosphere: 5
Food: 5
Service: 5
TERRIBLE
Service: 1
Never open! The hours are just there for show! Came at 7:30 ! If you're not going to stay open at LEAST change your hours !
Atmosphere: 2
Food: 2
Service: 3
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