They skimp on the beans, rice & chicken. If you ask for more of the chicken, beans & rice (like a full spoon) they charge you extra. Several times they have charged twice for the one burrito, guessing the person at the register doesn’t know how to enter “extra” items. But worse is that you have to ask for a full spoon & then they charge you extra for it. The servers are usually either rude or don’t even engage you. Instead of saying how can I help you or what can we get started for you, they just stare at you as if we are supposed to read their mind. That’s if you can get their attention, I went in there once and watched three people behind the counter doing odd things for about 5 minutes, finally one of them looked up at me with a plate in their hand & I was supposed to know they were finally ready to serve me. I don’t know what’s going on there, but today was the last straw for me, 10 chances is more than enough!
Atmosphere: 3
Food: 3
Service: 1
Max Lough
This location is mindblowingly terrible at getting orders correct. My wife and I have gone about 10 times or so and they have missed a part or gotten something wrong in our orders almost every single time. We thought it might just be unlucky at first and then hoped it was perhaps new employees being trained but now after both going in person and ordering online it's pretty obvious the staff just do not care at all.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Steak, Chips
Kurt
Exactly what we were thinking about
Scott Rothert
Food was great. We went for a local HS Fundraiser and we're disappointed to see the manager being rude to some students who were asking for help because their online order did not reflect the fundraiser. The students needed this on their receipt for extra credit for some of their classes and Chipotle will only donate for the receipts that are marked for the fundraiser. We would like to see this manager do better because lots of organizations bring business to Chipotle for these fundraisers.
Atmosphere: 4
Food: 5
Service: 3
Two Trucks
old crusty hard rice :( scraped from bottom of the tin i saw. if i could 0 stars i WOULDVegetarian options: no meat
Atmosphere: 1
Food: 1
Service: 1
Monica Miller
The manager was so helpful despite our mistake. We greatly appreciated the free burrito and more than that just the positive experience. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Elle T.
LOVE CHIPOTLE SM! Everyone is so kind and sweet So generous and I can tell they care about not only me, but everyone else !
Amanda O.
I love Chipotle, but this is probably the worse location i have been too. The customer service was not good at all. The workers who helped me were rude and did not make me feel welcome. I ordered the same thing I get at every chipotle, and yet at this location the portion was half the size of what I usually get served. On top of that, while I was waiting in line, a homeless guy walked in and took ice from the bottom tray of the ice machine. He lifted it up and everything. That does not seem very sanitary, but the workers didn't care. I will continue going to Chipotle, but not this location anymore.
Cashier looked sad to be working here. Card reader was broken and she got visibly frustrated at a customer.
Atmosphere: 1
Food: 5
Service: 1
Princess Leah
Door says it opens at 10:30 but the last 6 times we have had to wait outside. It’s 10:45 and still not
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Burrito Bowl
Delainey L.
In the last year they have given an insulting low portion of protein at this specific location. Take the extra 2 minutes to drive to any other location.
Nico N.
horrible customer service. the portions are so small its ridiculous. I always say I'm not gonna come back to this location and I'm putting my word to it and not coming back.
Please avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Great place good selection good
Atmosphere: 5
Food: 5
Service: 5
They skimp on the beans, rice & chicken. If you ask for more of the chicken, beans & rice (like a full spoon) they charge you extra. Several times they have charged twice for the one burrito, guessing the person at the register doesn’t know how to enter “extra” items. But worse is that you have to ask for a full spoon & then they charge you extra for it. The servers are usually either rude or don’t even engage you. Instead of saying how can I help you or what can we get started for you, they just stare at you as if we are supposed to read their mind. That’s if you can get their attention, I went in there once and watched three people behind the counter doing odd things for about 5 minutes, finally one of them looked up at me with a plate in their hand & I was supposed to know they were finally ready to serve me. I don’t know what’s going on there, but today was the last straw for me, 10 chances is more than enough!
Atmosphere: 3
Food: 3
Service: 1
This location is mindblowingly terrible at getting orders correct. My wife and I have gone about 10 times or so and they have missed a part or gotten something wrong in our orders almost every single time. We thought it might just be unlucky at first and then hoped it was perhaps new employees being trained but now after both going in person and ordering online it's pretty obvious the staff just do not care at all.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Steak, Chips
Exactly what we were thinking about
Food was great. We went for a local HS Fundraiser and we're disappointed to see the manager being rude to some students who were asking for help because their online order did not reflect the fundraiser. The students needed this on their receipt for extra credit for some of their classes and Chipotle will only donate for the receipts that are marked for the fundraiser. We would like to see this manager do better because lots of organizations bring business to Chipotle for these fundraisers.
Atmosphere: 4
Food: 5
Service: 3
old crusty hard rice :( scraped from bottom of the tin i saw. if i could 0 stars i WOULDVegetarian options: no meat
Atmosphere: 1
Food: 1
Service: 1
The manager was so helpful despite our mistake. We greatly appreciated the free burrito and more than that just the positive experience. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
LOVE CHIPOTLE SM! Everyone is so kind and sweet So generous and I can tell they care about not only me, but everyone else !
I love Chipotle, but this is probably the worse location i have been too. The customer service was not good at all. The workers who helped me were rude and did not make me feel welcome. I ordered the same thing I get at every chipotle, and yet at this location the portion was half the size of what I usually get served. On top of that, while I was waiting in line, a homeless guy walked in and took ice from the bottom tray of the ice machine. He lifted it up and everything. That does not seem very sanitary, but the workers didn't care. I will continue going to Chipotle, but not this location anymore.
Restaurantji Recommends
They really jacked up the price
Atmosphere: 2
Food: 2
Service: 3
Cashier looked sad to be working here. Card reader was broken and she got visibly frustrated at a customer.
Atmosphere: 1
Food: 5
Service: 1
Door says it opens at 10:30 but the last 6 times we have had to wait outside. It’s 10:45 and still not
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Burrito Bowl
In the last year they have given an insulting low portion of protein at this specific location. Take the extra 2 minutes to drive to any other location.
horrible customer service. the portions are so small its ridiculous. I always say I'm not gonna come back to this location and I'm putting my word to it and not coming back.