Customers` Favorites
Customers` Favorites
“Great burger and fries. Delicious carne asada burger. 🍔 🍟 🥤 so good!“
Customers` Favorites
“Big LOVE will be bringing you to that MOMent in time when you first heard that song….as we tribute Stevie Nicks and friends of her career! Sunday 6-9pm“
Customers` Favorites
“A combined birthday celebration and a 50th wedding anniversary. This was a big night out for the four of us, and it was a wonderful evening. Initially there was some confusion with the address and GPS because there are so many places called “Indian Wells”. And the building that IW Live is in looks like a private condo building. Perhaps when it was called Frank’s Place there wasn’t this confusion! Food and service was outstanding and we found the prices reflected the quality. The entertainment started promptly at 6pm. Marc Antonelli and Maureen MacDonald (a lovely Canadian singer!). There are two sets to their program. We wish we could have stayed for the second set, because the set list would have been more to our liking — more celebration music, rather than somber Classic (opera) music and a sad song to commemorate 9 / 11. The Prayer, by Carole Bayer Sager. But the singers have wonderful vocals!
To top the evening off, the staff presented our table with beautiful desserts, one for the birthday, one for the anniversary! Thank you!“
Customers` Favorites
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“I've dined at your restaurant several times and have always enjoyed it, which made tonight's experience especially disappointing. The service from the female bartender was inattentive and unprofessional from start to finish. I have a severe fennel allergy and asked specific questions about the meatballs and pork. She never bothered to look into or respond, leaving me uncertain about what I could safely eat. For someone with a serious allergy, that level of disregard is unacceptable. Throughout the evening, our waters were never refilled and we were never once asked if we would like a second round of cocktails — which we did. Basic attentiveness was completely absent. The most egregious issue occurred when she abruptly presented the handheld device and informed us she had charged our bill to another table and given us someone else's bill to pay. Rather than proactively resolving her mistake, she appeared annoyed when I asked for our correct itemized receipt. She disappeared for approximately 15 minutes and returned without having resolved the issue. Only then did she casually offer dessert — not as a gesture of goodwill, but as another upsell attempt — despite the ongoing billing error. In total, it took roughly 25 minutes and I uncomfortably payed another tables bill. Her stating "I saved you $5" The entire interaction felt careless, disorganized, and indifferent to the guest experience. This level of service is far below what your establishment represents and left a very bad impression. I hope this is addressed seriously, as it does not reflect well on your team or your standards.“