Bad experience, employee and manager who refused to give their name should offer better customer service. Beware with cakes that you order online, you shouldn't pay until you receive your cake, otherwise you will be stuck with whatever the give you even if it is not what you ordered!
Alex Devian
Disappointing Experience - Terrible Customer Service & Wrong Cake!
I am beyond frustrated with my recent experience. I ordered a Dodger's cake for my son's birthday and an Arizona cake was given. Their website showed a Dodger's cake image when ordered, but instead a default team was given. Not only was it the wrong image, but the texture of the cake was unacceptable there where bubbles surfacing on the image.
I tried to get help from the employees at the store, but both the employee and the manager refused to help and advised to go ahead and submit a complaint. I asked kindly to please help and change the image or even give me a different cake, but they were dismissive and didn't care since it was already paid for. I then proceeded to contact customer service to resolve the issue, and it was a nightmare all during my child's birthday party. The representative I spoke with was unhelpful and until this day I have not received response. They didn’t seem to care about my concerns and offered no solution or apology. The lack of professionalism was shocking.
To make matters worse, the cake that was made was of poor quality—dry, bland, and not even close to what I had expected. I’m extremely disappointed and will not be returning or recommending this place to anyone. Terrible service, terrible product. You are better off getting a Ralphs ice cream cake!
Would give zero stars if I could.
Lonnie Jones
Good place to relax for a few minutes and enjoy some ice cream.
Atmosphere: 3
Food: 4
Service: 4
Monchis Gonzalez
The girls are so nice !!! The ice cream is always delicious! The area not the best but it’s LA what can you expect ? Right ? But it’s a good place to stop by and by something sweet for all those who have a sweet tooth like me . The place inside is clean and they have a few tables. It’s affordable. I did not try the iced coffee but it has good ratings.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Scoop
Palm Trees In Paris
Parking: There is a big lot with plenty of free parking near the shop but there is less available parking on the far side of the parking lot.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Standard Roll Cake, Wedding Cake, Banana Split, Celebration Party Cake, Waffle Cone, Double Scoop, Birthday Cake, 1 Scoop Sundae, Single Scoop, Kid's Scoop, Ice Cream Float, Brownie Sundae, Triple Scoop, Caramel Turtle Truffle
Roberta Espinoza
Telissa was the most friendly person ever! Helpful and made suggestions. They have the best choice of ice crm cake selections. Different combos and very neat and clean location. I will be back again!
James Ward
Good for a hot summer day and cday cakes !
Crystal4U2
So I ? the season winter white chocolate flavor. But I don't like ice chips in my $7.99 ice cream. Baskin Robbins needs to train their franchises not to get water in the 5 gallon buckets of ice cream. When using a scooper make sure all the water is off it b4 dipping. That just spoils the ice cream experience. Besides, I don't like paying for frozen water. IJS
We got great service, the ice cream was delicious, with a variety of flavors to choose from.
Josh Webbs
Don't come 10 minutes before closing and you get really tasty creamy and sweet ice cream. I've came maybe 2 times and they didn't have my flavor but other than that I love this Baskin Robin's
Ellie waters
the guy with the ponytail was really rude and disrespectful.
Aisha M. Pitts
Really good sundae this time and the coupon was fantastic value
Pat Bonafede
We were craving some delicious ice cream after a nice dinner and looked up what was open in the area. Sure enough, a quick Google search rendered this Baskin-Robbins location open until 10pm. We drove over as fast as humanly possible and arrived at 9:50pm. The lights were still on and the door was open.We walked in and as we went up to the counter, the employees were staring at us but made no mention that they were closed for the night. Therefore, we started our order only to be quickly cut off with "sorry, we're closed." That doesn't make much sense considering the door was unlocked, the sign said 'OPEN' and there was a full set of staff behind the counter. The employee kept insisting they were closed even though it was not 10pm. We begged and pleaded and let them know the order would be extremely easy and simple, to no avail.After hearing the employee reiterate for the fourth time "sorry, we're closed," we proceeded to ask what the franchise owner would think if they turned away business before closing time. They responded, "they actually don't want to pay us extra." After one last Hail Mary effort, we hung our heads in defeat and left the store.Bottom line: don't come to this location. They would rather do what's easy than what's right.
Very slow employee
Bad experience, employee and manager who refused to give their name should offer better customer service. Beware with cakes that you order online, you shouldn't pay until you receive your cake, otherwise you will be stuck with whatever the give you even if it is not what you ordered!
Disappointing Experience - Terrible Customer Service & Wrong Cake!
I am beyond frustrated with my recent experience. I ordered a Dodger's cake for my son's birthday and an Arizona cake was given. Their website showed a Dodger's cake image when ordered, but instead a default team was given. Not only was it the wrong image, but the texture of the cake was unacceptable there where bubbles surfacing on the image.
I tried to get help from the employees at the store, but both the employee and the manager refused to help and advised to go ahead and submit a complaint. I asked kindly to please help and change the image or even give me a different cake, but they were dismissive and didn't care since it was already paid for. I then proceeded to contact customer service to resolve the issue, and it was a nightmare all during my child's birthday party. The representative I spoke with was unhelpful and until this day I have not received response. They didn’t seem to care about my concerns and offered no solution or apology. The lack of professionalism was shocking.
To make matters worse, the cake that was made was of poor quality—dry, bland, and not even close to what I had expected. I’m extremely disappointed and will not be returning or recommending this place to anyone. Terrible service, terrible product. You are better off getting a Ralphs ice cream cake!
Would give zero stars if I could.
Good place to relax for a few minutes and enjoy some ice cream.
Atmosphere: 3
Food: 4
Service: 4
The girls are so nice !!! The ice cream is always delicious! The area not the best but it’s LA what can you expect ? Right ? But it’s a good place to stop by and by something sweet for all those who have a sweet tooth like me . The place inside is clean and they have a few tables. It’s affordable. I did not try the iced coffee but it has good ratings.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Scoop
Parking: There is a big lot with plenty of free parking near the shop but there is less available parking on the far side of the parking lot.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Standard Roll Cake, Wedding Cake, Banana Split, Celebration Party Cake, Waffle Cone, Double Scoop, Birthday Cake, 1 Scoop Sundae, Single Scoop, Kid's Scoop, Ice Cream Float, Brownie Sundae, Triple Scoop, Caramel Turtle Truffle
Telissa was the most friendly person ever! Helpful and made suggestions. They have the best choice of ice crm cake selections. Different combos and very neat and clean location. I will be back again!
Good for a hot summer day and cday cakes !
So I ? the season winter white chocolate flavor. But I don't like ice chips in my $7.99 ice cream. Baskin Robbins needs to train their franchises not to get water in the 5 gallon buckets of ice cream. When using a scooper make sure all the water is off it b4 dipping. That just spoils the ice cream experience. Besides, I don't like paying for frozen water. IJS
Friendly and great selection of ice cream flavors
Restaurantji Recommends
We got great service, the ice cream was delicious, with a variety of flavors to choose from.
Don't come 10 minutes before closing and you get really tasty creamy and sweet ice cream. I've came maybe 2 times and they didn't have my flavor but other than that I love this Baskin Robin's
the guy with the ponytail was really rude and disrespectful.
Really good sundae this time and the coupon was fantastic value
We were craving some delicious ice cream after a nice dinner and looked up what was open in the area. Sure enough, a quick Google search rendered this Baskin-Robbins location open until 10pm. We drove over as fast as humanly possible and arrived at 9:50pm. The lights were still on and the door was open.We walked in and as we went up to the counter, the employees were staring at us but made no mention that they were closed for the night. Therefore, we started our order only to be quickly cut off with "sorry, we're closed." That doesn't make much sense considering the door was unlocked, the sign said 'OPEN' and there was a full set of staff behind the counter. The employee kept insisting they were closed even though it was not 10pm. We begged and pleaded and let them know the order would be extremely easy and simple, to no avail.After hearing the employee reiterate for the fourth time "sorry, we're closed," we proceeded to ask what the franchise owner would think if they turned away business before closing time. They responded, "they actually don't want to pay us extra." After one last Hail Mary effort, we hung our heads in defeat and left the store.Bottom line: don't come to this location. They would rather do what's easy than what's right.
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