From ordering to exit the place is friendly, you feel loved.
Atmosphere: 5
Food: 5
Service: 5
Kathryn Collins
Sweet food
Atmosphere: 5
Food: 5
Service: 5
BEN ALEXENDER
Patrick Awesome
Atmosphere: 5
Food: 5
Service: 5
gary hilton
El Pollo Loco has been pretty consistent for many years for us now. Always enjoy their food and service!
Atmosphere: 4
Food: 5
Service: 5
Suhaib Mallisho
Bad service.
Lucidseer
Ordered a combo with Sprite, I found black particles at the bottom of the cup after drinking from it. Ended up feeling nauseous and sick to my stomach. Completely unacceptable and very concerning for a food establishment. P.s. It wasn't even sprite, it was just carbonated water. Maybe the sprite fountain dispenser is broken.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Dautrich
This was probably the best large order pick-up experience I've had from a fast food place in the last couple years. Everything was correct, well packaged, and ready to go when I arrived. The staff were friendly, walking me through the order and helping carry it to my car. Great work!
Atmosphere: 5
Food: 5
Service: 5
gekisen01
Other people were mad that they had to wait 20-30 minutes today. Well, I stood there in the lobby for an hour to get my food! Ordered it online at 1pm and received it at 2:08pm When I brought the food back, it was missing two sides and one sauce.
Foods usually pretty good. They forget stuff like half the time though (tortillas, fork, napkins, drink etc). So, double check.
Food: 3
Service: 1
Susan Bishop
I miss El Pollo Loco we don't have one here in Surprise or anywhere close
Atmosphere: 4
Food: 4
Service: 4
Brian Burchfield
Messing orders up every time lately in the evenings.
Atmosphere: 5
Food: 1
Service: 1
Jerry Cross
WARNING If you have their app and earn over 20.000 points they will lock your app to prevent you from redeeming your points for free food. What a crooked company!
Atmosphere: 1
Food: 1
Service: 1
Stephen Nixon
Patrick who helped us with our order was awesome. Amazing energy and made us happy to pick up our food there!
From ordering to exit the place is friendly, you feel loved.
Atmosphere: 5
Food: 5
Service: 5
Sweet food
Atmosphere: 5
Food: 5
Service: 5
Patrick Awesome
Atmosphere: 5
Food: 5
Service: 5
El Pollo Loco has been pretty consistent for many years for us now. Always enjoy their food and service!
Atmosphere: 4
Food: 5
Service: 5
Bad service.
Ordered a combo with Sprite, I found black particles at the bottom of the cup after drinking from it. Ended up feeling nauseous and sick to my stomach. Completely unacceptable and very concerning for a food establishment. P.s. It wasn't even sprite, it was just carbonated water. Maybe the sprite fountain dispenser is broken.
Atmosphere: 1
Food: 1
Service: 1
This was probably the best large order pick-up experience I've had from a fast food place in the last couple years. Everything was correct, well packaged, and ready to go when I arrived. The staff were friendly, walking me through the order and helping carry it to my car. Great work!
Atmosphere: 5
Food: 5
Service: 5
Other people were mad that they had to wait 20-30 minutes today. Well, I stood there in the lobby for an hour to get my food! Ordered it online at 1pm and received it at 2:08pm
When I brought the food back, it was missing two sides and one sauce.
Horrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Get yourself some crazy chicken!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Foods usually pretty good. They forget stuff like half the time though (tortillas, fork, napkins, drink etc). So, double check.
Food: 3
Service: 1
I miss El Pollo Loco we don't have one here in Surprise or anywhere close
Atmosphere: 4
Food: 4
Service: 4
Messing orders up every time lately in the evenings.
Atmosphere: 5
Food: 1
Service: 1
WARNING If you have their app and earn over 20.000 points they will lock your app to prevent you from redeeming your points for free food. What a crooked company!
Atmosphere: 1
Food: 1
Service: 1
Patrick who helped us with our order was awesome. Amazing energy and made us happy to pick up our food there!
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