Never had any issue with them, i mostly delivered or picked it up myself. Food and drink were above average enough for me to constantly order 3-4Times a week. I also live 5 mins away from them so guess that helps too
Atmosphere: 4
Food: 4
Service: 4
nyah norris
always understaffed and the workers are underpaid. i first came in during christmas and it was incredibly slow but there was only one barista working so i understood. i made a joke with them saying "thank god for holiday pay, right?" and they told me there wasn't any. it was even more concerning when i came by a second time later in the evening and the same barista was still working.i visited again recently and overheard baristas again talking about how they haven't gotten to take their break.also saw mold on the walls. gross.
Atmosphere: 1
Food: 3
Service: 1
ya boi alex
terrible customer service and i was blatantly ignored! it was really busy and the barista was rushing to finish a bunch of drinks. felt bad bc they were clearly being overworked. I didn’t want to bother the barista so i asked another employee for help. he looked at me, and continued rolling out the dough for the boba pearls! i could tell he heard me so this was unbelievable. maybe it was because he wore a mask, but he looked really annoyed that i interrupted him
Dani J
ok 3/5 star review. the milk tea is good usually, but inconsistent. ? i went last THURSDAY on impulse and it was great! but then last SATURDAY it seemed really powdery.? it was morning so i’m pretty sure the batch was fresh, so it could have been an off day. the strawberry boba is really good and the shop is cute, it just seems pretty stressful for employees bc of weekend rushes. maybe some more customer service would be preferred! the kiosks don’t allow for any conversation
Ashley Rodgers
I requested the manager a couple times regarding issues with a drink I ordered. The first time, the guy was very nice and helped me out. The second time (different day), it was an older manager, and he was very rude about the situation. He was rlly bored and didn’t seem like he knew what he was saying and didn’t help me very much. I was able to get a new drink, and had to wait a little bit because it got really busy (which is completely understandable) but the older manager never stopped to help his employees with the lunch rush. The drink was good, but I feel for this guy’s employees because he clearly does not care about them.
Service: 1
Jayden Jung
The brown sugar boba wasn’t that sweet and the texture of the boba was pretty starchy compared to the more glossy and smooth texture I’m used to personally. I felt bad for the single guy in charge of register and making drinks, it took a while for me to ask for my mobile order and I was kind of irritated because another worker briefly came out but didn’t really help. I’m sure they’re other drinks may be decent but not my personal favorite.
Jung Lee
This outlet is nestled in the middle of a nice strip mall next to LA Fitness. Competition in the boba tea market is quite intense and trying to stand out is quite difficult. As this outlet goes the ordering system on the kiosk is easy to navigate. Also their teas are quite good and boba are just right. Not much to go wrong here except that there might be only 1 person holding the fort due to lack of labor in general.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: One Zo Boba, Roasted Rice
Ethan Deng
The experience was painless, quick, and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Sesame Milk Tea, Taro, Brulee Oreo Matcha Milk Tea L
Lingling
It's an okay boba shop with good boba—you can explore various flavors. They offer a wide array of drink choices, making it a go-to spot for those seeking variety in their boba experience.
Food: 4
Kartik J.
Expensive Boba drink. What costs $7 everywhere else will cost you $10 here. The customer service is horrible. We went here on Christmas eve at around 7.45 pm and ordered a Brulee Milk Boba drink. The lady in the front desk was not friendly at all. Please provide customer service lessons to your staff. Adding one star just because the drink quality was OK.
The boba drinks are always good here. I am writing a review about the customer service. We found a piece of rubbery thing in a drink and when I told the store manager about it, he said they did not use any thing that has rubber on. I requested a refund and he was ok with it. Because the store manager did not acknowledge there was any issue, I asked to speak to his manager. He said he did not know when his manager was going to be there. Then, I asked for his manager's phone number and he said he was not allowed to give it out. I told him I was not happy how he refused to acknowledge there was an issue with the boba. It was then he said he was going to make a new batch.
D Fitz
Love the Bobas here. Service is quick and the staff is friendly. Only draw back is they open at 10 which can be late for a morning boba milk tea. But I’ll chalk that up to a personal problem.
Atmosphere: 5
Food: 5
Service: 5
Youjin Min
I love this place!!! Today I got a cute key ring from their claw machine :) I always come back here after school for their frozen Mocha & Snowberry? which is a must try!!
Atmosphere: 5
Food: 5
Service: 5
Behraam Baqai
Drinks taste good, but the place underemploys so it has a chronicly slow service speed. The folks doing the work are great, it's the lack of hiring at fair rates by the ownership.
Atmosphere: 2
Food: 3
Service: 5
Samantha O.
Dont want to be the person posting a bad review but ive given it so many tries and paid $7+ for my drink too many times for it to just taste like bitter water. The one time I went back and asked for a new one, the girl behind the counter said that it was from a mix and would just taste exactly the same, even if she gave me a new one.Pretty disappointed again considering i paid $7 some and tip for bitter water and tasteless boba. Hope they can improve their recipes for a simple black milk tea.
Never had any issue with them, i mostly delivered or picked it up myself. Food and drink were above average enough for me to constantly order 3-4Times a week. I also live 5 mins away from them so guess that helps too
Atmosphere: 4
Food: 4
Service: 4
always understaffed and the workers are underpaid. i first came in during christmas and it was incredibly slow but there was only one barista working so i understood. i made a joke with them saying "thank god for holiday pay, right?" and they told me there wasn't any. it was even more concerning when i came by a second time later in the evening and the same barista was still working.i visited again recently and overheard baristas again talking about how they haven't gotten to take their break.also saw mold on the walls. gross.
Atmosphere: 1
Food: 3
Service: 1
terrible customer service and i was blatantly ignored! it was really busy and the barista was rushing to finish a bunch of drinks. felt bad bc they were clearly being overworked. I didn’t want to bother the barista so i asked another employee for help. he looked at me, and continued rolling out the dough for the boba pearls! i could tell he heard me so this was unbelievable. maybe it was because he wore a mask, but he looked really annoyed that i interrupted him
ok 3/5 star review. the milk tea is good usually, but inconsistent. ? i went last THURSDAY on impulse and it was great! but then last SATURDAY it seemed really powdery.? it was morning so i’m pretty sure the batch was fresh, so it could have been an off day. the strawberry boba is really good and the shop is cute, it just seems pretty stressful for employees bc of weekend rushes. maybe some more customer service would be preferred! the kiosks don’t allow for any conversation
I requested the manager a couple times regarding issues with a drink I ordered. The first time, the guy was very nice and helped me out. The second time (different day), it was an older manager, and he was very rude about the situation. He was rlly bored and didn’t seem like he knew what he was saying and didn’t help me very much. I was able to get a new drink, and had to wait a little bit because it got really busy (which is completely understandable) but the older manager never stopped to help his employees with the lunch rush. The drink was good, but I feel for this guy’s employees because he clearly does not care about them.
Service: 1
The brown sugar boba wasn’t that sweet and the texture of the boba was pretty starchy compared to the more glossy and smooth texture I’m used to personally. I felt bad for the single guy in charge of register and making drinks, it took a while for me to ask for my mobile order and I was kind of irritated because another worker briefly came out but didn’t really help. I’m sure they’re other drinks may be decent but not my personal favorite.
This outlet is nestled in the middle of a nice strip mall next to LA Fitness. Competition in the boba tea market is quite intense and trying to stand out is quite difficult. As this outlet goes the ordering system on the kiosk is easy to navigate. Also their teas are quite good and boba are just right. Not much to go wrong here except that there might be only 1 person holding the fort due to lack of labor in general.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: One Zo Boba, Roasted Rice
The experience was painless, quick, and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Sesame Milk Tea, Taro, Brulee Oreo Matcha Milk Tea L
It's an okay boba shop with good boba—you can explore various flavors. They offer a wide array of drink choices, making it a go-to spot for those seeking variety in their boba experience.
Food: 4
Expensive Boba drink. What costs $7 everywhere else will cost you $10 here. The customer service is horrible. We went here on Christmas eve at around 7.45 pm and ordered a Brulee Milk Boba drink. The lady in the front desk was not friendly at all. Please provide customer service lessons to your staff. Adding one star just because the drink quality was OK.
Restaurantji Recommends
The boba drinks are always good here. I am writing a review about the customer service. We found a piece of rubbery thing in a drink and when I told the store manager about it, he said they did not use any thing that has rubber on. I requested a refund and he was ok with it. Because the store manager did not acknowledge there was any issue, I asked to speak to his manager. He said he did not know when his manager was going to be there. Then, I asked for his manager's phone number and he said he was not allowed to give it out. I told him I was not happy how he refused to acknowledge there was an issue with the boba. It was then he said he was going to make a new batch.
Love the Bobas here. Service is quick and the staff is friendly. Only draw back is they open at 10 which can be late for a morning boba milk tea. But I’ll chalk that up to a personal problem.
Atmosphere: 5
Food: 5
Service: 5
I love this place!!! Today I got a cute key ring from their claw machine :) I always come back here after school for their frozen Mocha & Snowberry? which is a must try!!
Atmosphere: 5
Food: 5
Service: 5
Drinks taste good, but the place underemploys so it has a chronicly slow service speed. The folks doing the work are great, it's the lack of hiring at fair rates by the ownership.
Atmosphere: 2
Food: 3
Service: 5
Dont want to be the person posting a bad review but ive given it so many tries and paid $7+ for my drink too many times for it to just taste like bitter water. The one time I went back and asked for a new one, the girl behind the counter said that it was from a mix and would just taste exactly the same, even if she gave me a new one.Pretty disappointed again considering i paid $7 some and tip for bitter water and tasteless boba. Hope they can improve their recipes for a simple black milk tea.