I live 10 minutes away from this store and have ordered here many times. Last time they didn't make my pizza right and offered a store credit. Today when I tried to use it, not only did they not honor the credit, the manager flat out said "we don't have any record of you ever ordering here before so I can't help you". It's one thing to not want to keep your word for store credit and another to just not have basic customer centric approach. Disappointed considering Portola location is in a posh area and this is the level of service Pizza Hut provides. Regardless of the store location, don't trick a regular customer.
Service: 1
Soheil
Compliance with all principles, order and quality is one of the positive points of this branch
When I made a reservation, it was already made. I was able to receive it warmly. It's even cheaper if you order carry out through the Pizza Hut app. I ordered cheese pizza for the kids and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Mike Nystrom
Very tasty, if overpriced Tavern style pizza. Poor customer experience and way too long for pickup, as well as insidious attempts at additional tip
Atmosphere: 4
Food: 4
Service: 1
Wanderer
They constantly forget to give the entire order, and also have a rude attitude towards customers.
Мажид Ахтаев
They constantly forget to give the entire order, and also have a rude attitude towards customers.
Niles Nam
The store is run haphazardly and they make mistakes all the time and get their orders wrong.
Parking: No idea
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Pepperoni Pizza
nora feyl
Only had 2 people working on a Friday lunch doing EVERYTHING, cooking, taking orders, answering phones…! I felt so bad for how overwhelmed they were. Not sure if this is a franchise but if so what poor management and totally inconsiderate of their hardworking employees
Hamid Bakhsheshi
One of the original pizza places in the US doesn’t know how to bake a pizza, amazing. The dough has to be baked, last time I checked.Very disappointing.
I was actually going to leave a review on the site. The Pizza wasn’t good at all and definitely not worth the price. It was very dry, the crust was like a biscuit or harder for both pizzas and was really hard that my son couldn’t eat it. I ordered also a litre coke but I got a very small one, it was maybe 225ml.I was not satisfied at all and I paid a lot for nothing. I would like to get my money back.
brian gerstein
Whether dining in or delivery (mostly), food is always good, delivery is fast, and staff/drivers are friendly
Parking: plenty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breaded Boneless Wings
zee man
Service was great and the pizza was great as
Atmosphere: 5
Food: 5
Service: 5
Kevin M.
Just what you would expect from Pizza Hut. Pizza is good and the seating area is nice. Price is good and reasonable compared to other pizza places around. Pasta appeared to be frozen and premade just got heated onsite for serving. Friendly staff. Nothing wrong with this place. 3 stars just because there's nothing special about it.
S L
Absolutely not. Do not order from here, they use DoorDash to deliver.
I live 10 minutes away from this store and have ordered here many times. Last time they didn't make my pizza right and offered a store credit. Today when I tried to use it, not only did they not honor the credit, the manager flat out said "we don't have any record of you ever ordering here before so I can't help you". It's one thing to not want to keep your word for store credit and another to just not have basic customer centric approach. Disappointed considering Portola location is in a posh area and this is the level of service Pizza Hut provides. Regardless of the store location, don't trick a regular customer.
Service: 1
Compliance with all principles, order and quality is one of the positive points of this branch
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Cookie, Breadsticks, Marinara, Pepperoni Pizza
Delicious ?
Atmosphere: 5
Food: 5
Service: 5
When I made a reservation, it was already made.
I was able to receive it warmly.
It's even cheaper if you order carry out through the Pizza Hut app. I ordered cheese pizza for the kids and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Very tasty, if overpriced Tavern style pizza. Poor customer experience and way too long for pickup, as well as insidious attempts at additional tip
Atmosphere: 4
Food: 4
Service: 1
They constantly forget to give the entire order, and also have a rude attitude towards customers.
They constantly forget to give the entire order, and also have a rude attitude towards customers.
The store is run haphazardly and they make mistakes all the time and get their orders wrong.
Parking: No idea
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Pepperoni Pizza
Only had 2 people working on a Friday lunch doing EVERYTHING, cooking, taking orders, answering phones…! I felt so bad for how overwhelmed they were. Not sure if this is a franchise but if so what poor management and totally inconsiderate of their hardworking employees
One of the original pizza places in the US doesn’t know how to bake a pizza, amazing. The dough has to be baked, last time I checked.Very disappointing.
Atmosphere: 4
Food: 1
Service: 3
Restaurantji Recommends
I was actually going to leave a review on the site. The Pizza wasn’t good at all and definitely not worth the price. It was very dry, the crust was like a biscuit or harder for both pizzas and was really hard that my son couldn’t eat it. I ordered also a litre coke but I got a very small one, it was maybe 225ml.I was not satisfied at all and I paid a lot for nothing. I would like to get my money back.
Whether dining in or delivery (mostly), food is always good, delivery is fast, and staff/drivers are friendly
Parking: plenty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breaded Boneless Wings
Service was great and the pizza was great as
Atmosphere: 5
Food: 5
Service: 5
Just what you would expect from Pizza Hut. Pizza is good and the seating area is nice. Price is good and reasonable compared to other pizza places around. Pasta appeared to be frozen and premade just got heated onsite for serving. Friendly staff. Nothing wrong with this place. 3 stars just because there's nothing special about it.
Absolutely not. Do not order from here, they use DoorDash to deliver.
Atmosphere: 1
Food: 1
Service: 1
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