Upsetting Dining Experience – Why Can’t I Get the Spicy Sauce on a Separate Sauce Plate?!
I went there for lunch on 10/18. A waitress first came to take my order. I ordered the all-you-can-eat gold tier and then looked at the menu options for more than 10 seconds—maybe 15 to 20 seconds. However, the waitress walked away to another table without saying anything like, “I’ll come back once you’ve decided.”
When I received the pot, the waitress didn’t turn on the burner for me. I had to ask another waiter to turn it on about 5 to 7 minutes later because the controls are at the back of the bar. I asked for peppers at the beginning of my order, but she did not bring them. When I asked her again for either peppers or a spicy sauce, she brought me the spicy sauce and wanted to add it to my existing sauce plate.
I requested a separate sauce plate for the spicy sauce, but the waitress said she couldn’t provide that; she could only put the spicy sauce into my existing sauce plate. To be honest, this was the first time I had been refused an extra sauce plate. I then asked her to put some spicy sauce on my spoon since I didn’t plan to use it for anything else, and I even explained that I intended to add the spicy sauce little by little to get the exact amount I needed, but she refused again.
After some back-and-forth, I finally convinced her to put two drops of spicy sauce on my spoon (she gave me one drop initially but I asked for more right after). I dipped my chopsticks into the spicy sauce and mixed it with my sesame sauce plate. The heat level was just right for me, and that was exactly the amount I needed.
After I paid the bill, I spoke to the waitress and explained that I had dipped only once in the spicy sauce and mixed it with my sesame sauce plate, which was the perfect amount for me. I mentioned that adding a whole drop to my sesame sauce plate would be too spicy for me. I asked her how I should request the spicy sauce next time, and she claimed that one dip was equivalent to one drop. I questioned whether dipping my chopsticks once brought the same amount as one drop, and she confirmed that it did. At that point, I had nothing more to say and left.
Better service would elevate the restaurant. I don’t know if she is racist or just having an unhappy moment earlier, but that was a really upsetting dining experience. Good luck with that waitress, both to the owner and the customers!
Atmosphere: 3
Food: 3
Service: 1
Nancy Guthrie
We had the best experience and food here !! Sally was our waitress along with other staff !! They take good care of you and the food is so fresh and the meat top Quality!!! I highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Toro, Lamp and Heef, Ramen, Hot Pot
Annie Rong
I highly recommend this $71 per person buffet. It includes unlimited A5 Wagyu beef！so amazing! Starting with hotpot and then moving on to barbecue was incredibly satisfying!
Atmosphere: 5
Food: 5
Service: 5
Stephen Orona
The BEST. ?❤
Atmosphere: 5
Food: 5
Service: 5
Jason Wang
We have great food!! It tastes scrumptious. Also, thanks to Liya, our server, for the fantastic service. We have a good experience here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tonkotsu
Joe Ingram
Great place. Down home feeling and the food is amazing.
Vegetarian options: Order only vegetables
Parking: It’s a supermarket parking lot.
Wheelchair accessibility: Ramped sidewalk
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot
Annie Fritz
Food was so yummy , and the service was excellent ?
Nicole
Most popular broths:- Sukiyaki: sweet- Miso tonkotsu: savoryMost popular meat:- Angus rib eye primeDefinitely recommend getting hot sauce!My favorite sauce is the peanut sauce and I love the garlic crisps on top of the rice.
We ran into this place and was happy that we did !. Excellent customer service and food was amazing. This shabu spot you can eat shabu and grill Japanese BBQ at the same time !. June had Excellent service and super friendly ?. Definitely recommending this place to all my friends and family ! - Michael and Jenny
LCW_Lara
We came during the weekend, so had to wait for 30 min to have a table. If u don’t eat or like fat, I don’t recommend it. Most of the meat has fat. We had New York and flat iron. Flat iron was better The soup is really good. So better to add the vegetables to give it a good taste. Not a cheap place though
Chris Han
I love Miyagi Shabu!! had the half and half with ribeye and wagyu....so delicious! best of both worlds and the porridge they make at the end is the bomb!!
Andrés ayala
The food is delicious and personal is very nice I love this place, the food is delicious, they have a complete menu. What I love is the soup with that rich meat cut very thin. I recommend this place. The waiters are very friendly.
Serena Raquel
the best Shabu Shabu place in OC. Anytime I'm craving Shabu this is the only place I'll go to. their broths, sauces, and meat are amazing! the waiters are super friendly and very attentive to their customers.
Upsetting Dining Experience – Why Can’t I Get the Spicy Sauce on a Separate Sauce Plate?!
I went there for lunch on 10/18. A waitress first came to take my order. I ordered the all-you-can-eat gold tier and then looked at the menu options for more than 10 seconds—maybe 15 to 20 seconds. However, the waitress walked away to another table without saying anything like, “I’ll come back once you’ve decided.”
When I received the pot, the waitress didn’t turn on the burner for me. I had to ask another waiter to turn it on about 5 to 7 minutes later because the controls are at the back of the bar. I asked for peppers at the beginning of my order, but she did not bring them. When I asked her again for either peppers or a spicy sauce, she brought me the spicy sauce and wanted to add it to my existing sauce plate.
I requested a separate sauce plate for the spicy sauce, but the waitress said she couldn’t provide that; she could only put the spicy sauce into my existing sauce plate. To be honest, this was the first time I had been refused an extra sauce plate. I then asked her to put some spicy sauce on my spoon since I didn’t plan to use it for anything else, and I even explained that I intended to add the spicy sauce little by little to get the exact amount I needed, but she refused again.
After some back-and-forth, I finally convinced her to put two drops of spicy sauce on my spoon (she gave me one drop initially but I asked for more right after). I dipped my chopsticks into the spicy sauce and mixed it with my sesame sauce plate. The heat level was just right for me, and that was exactly the amount I needed.
After I paid the bill, I spoke to the waitress and explained that I had dipped only once in the spicy sauce and mixed it with my sesame sauce plate, which was the perfect amount for me. I mentioned that adding a whole drop to my sesame sauce plate would be too spicy for me. I asked her how I should request the spicy sauce next time, and she claimed that one dip was equivalent to one drop. I questioned whether dipping my chopsticks once brought the same amount as one drop, and she confirmed that it did. At that point, I had nothing more to say and left.
Better service would elevate the restaurant. I don’t know if she is racist or just having an unhappy moment earlier, but that was a really upsetting dining experience. Good luck with that waitress, both to the owner and the customers!
Atmosphere: 3
Food: 3
Service: 1
We had the best experience and food here !! Sally was our waitress along with other staff !! They take good care of you and the food is so fresh and the meat top Quality!!! I highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Toro, Lamp and Heef, Ramen, Hot Pot
I highly recommend this $71 per person buffet. It includes unlimited A5 Wagyu beef！so amazing! Starting with hotpot and then moving on to barbecue was incredibly satisfying!
Atmosphere: 5
Food: 5
Service: 5
The BEST. ?❤
Atmosphere: 5
Food: 5
Service: 5
We have great food!! It tastes scrumptious. Also, thanks to Liya, our server, for the fantastic service. We have a good experience here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tonkotsu
Great place. Down home feeling and the food is amazing.
Vegetarian options: Order only vegetables
Parking: It’s a supermarket parking lot.
Wheelchair accessibility: Ramped sidewalk
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot
Food was so yummy , and the service was excellent ?
Most popular broths:- Sukiyaki: sweet- Miso tonkotsu: savoryMost popular meat:- Angus rib eye primeDefinitely recommend getting hot sauce!My favorite sauce is the peanut sauce and I love the garlic crisps on top of the rice.
Poor quality of meat. Poor service, no smile.
Will is a great waiter! Very welcoming atmosphere
Restaurantji Recommends
We ran into this place and was happy that we did !. Excellent customer service and food was amazing. This shabu spot you can eat shabu and grill Japanese BBQ at the same time !. June had Excellent service and super friendly ?. Definitely recommending this place to all my friends and family ! - Michael and Jenny
We came during the weekend, so had to wait for 30 min to have a table. If u don’t eat or like fat, I don’t recommend it. Most of the meat has fat. We had New York and flat iron. Flat iron was better The soup is really good. So better to add the vegetables to give it a good taste. Not a cheap place though
I love Miyagi Shabu!! had the half and half with ribeye and wagyu....so delicious! best of both worlds and the porridge they make at the end is the bomb!!
The food is delicious and personal is very nice I love this place, the food is delicious, they have a complete menu. What I love is the soup with that rich meat cut very thin. I recommend this place. The waiters are very friendly.
the best Shabu Shabu place in OC. Anytime I'm craving Shabu this is the only place I'll go to. their broths, sauces, and meat are amazing! the waiters are super friendly and very attentive to their customers.
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