So tasty! Perfect sauce to chicken ratio. Fries were delicious and carrots perfectly snappy. Ordered online and walked in and picked it up.
Atmosphere: 5
Food: 5
Service: 5
Kseniia Z
Вот обновлённый полный вариант на английском:
Hello! Could you please tell me why food delivery drivers are required to pour the drinks themselves at your café? Should we also start cooking the food and packing the orders ourselves? I’ve been to your café twice and both times had to pour the drinks on my own. Why is that? Please look into this issue. Your staff members are standing around doing nothing, and they could pour the drinks themselves instead of making the drivers do it. Drivers are supposed to pick up a ready order. It is not our job to pour the drinks, and we are not getting any extra pay for doing it. Thank you!
Service: 1
G H
My family ordered food over the phone. They did not remind us they are cashless. When we got there we only had cash. Their attitude knowing we have children was horrible making us practically beg for our food! They take their sweet as time helping anyone. Making ppl wait before they help them. The worse customer service I ever had in years! Staff all across the board is horrible not one nice employee all women who look like they scorned. Seriously they should be blessed to have a freaking job! Not one look eager to want to help any customer yet alone put our order on the very top rack like making an example to everyone that's what happens when you only have cash!??!! So this how customers are being treated now!??? I promise you if this continues you will be shut down! You need customers to have any type of business. Please think before you create very bad experiences for others. Especially treating a family very disrespectful. Even the music was very inappropriate for any family to dine in. We felt very discriminated upon on top of it all. We are going to another location because we don't stand for this type of behavior or appreciate being treated this way. No one should!!! I wish I had a photo or recording!!! I don't even trust the food after reading the reviews!! Stay far away!!!
Atmosphere: 1
Food: 4
Service: 1
Logan Gruber
Ordered a drink for delivery and got an empty cup.
Dezhane womack
I just picked up a food order 8/24/25. I walked in and it was two employees chillin by the sink. I watched the worker lick her fingers and when she noticed me she grabbed a paper towel and wiped it off with a paper towel. I gave her my name and she handed me my bag of food and cup with the same fingers she just licked. That was the nastiest shit ever. I’m literally disgusted. I don’t know if that’s how you trained your staff but you’re dealing with people’s food so why are you licking your fingers
William Martinez
Cajun fries are my favorite
Anna Phan
I’ve ordered to-go several times here. The food is always freshly cooked. The service is always friendly as well. The parking sucks a bit because there are so many other restaurants in the same shopping center, but that’s not their fault.
Atmosphere: 5
Food: 5
Service: 5
Kousik Majilya
Hi Everyone — I went to this WingStop first time and ordered 2 items (1) Mango Habanero Classic (10 Pcs) (2) Mango Habanero Boneless (10 Pcs).
The person who was taking the order was quite nice and well behaved. Quality of food was very good too. Overall, our experience was great till that point.
The reason I’m giving the rating 3 not 5 because :
When we reached home and opened the box we observed that Mango Habanero boneless was 10 Pcs but unfortunately Classic was 5 pieces in place of 10 pieces. When we called the restaurant the person picked up the phone was quite rude and first they said it was 10 pcs but after I explained again they said I need to go to the restaurant to get the missing items or credit back. It was difficult for me to go there again for 5 pcs only.
My suggestion to the mgmt — In such scenario, there will be option to Credit back based on the telephonic conversation or online complain rather than going to the restaurant again.
Hope, they will improve this part to make it better and more helpful for customers.
Atmosphere: 4
Food: 4
Service: 3
Grace S
Such a great location, I asked for well done tenders for dine in. They were so hot crispy and loaded with seasoning. Very patient and helpful lady who served us Thursday night.
Terrible Experience – Misleading Information & Poor Customer Service
I had an extremely disappointing experience at the Wingstop on Walnut Ave, Irvine. When we arrived, we asked about combo meals, but the staff told us they weren’t available. So, we had no choice but to order everything separately. Later, I checked their website and found that combo meals do exist. When I brought this up to the staff and requested to switch my order to a combo, the manager refused, stating that they could only give me a free order of fries.
To make matters worse, I ordered boneless wings, but they got my order wrong. When I spoke to the manager again, they claimed that combo meals could only be ordered online and that since I had already paid, they couldn’t adjust or refund my order. This is completely unacceptable.
The lack of clear communication, refusal to correct their mistake, and poor customer service make this one of the worst dining experiences I’ve had. I do not recommend this location at all.
Atmosphere: 1
Food: 1
Service: 1
CL
Dont go here
蔡亚龙
Isn't it good to grow corn? Why do you do this job?! Your attitude is extremely bad. Are you not satisfied with your life? Are you venting your dissatisfaction with life to your customers? I think growing corn is more suitable for you. I love to eat corn cakes
Atmosphere: 1
Food: 1
Service: 1
James Shiah
A must try for wing lovers that’s one level up from Buffalo wing per taste and food prep.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 10 PC Wing Combo
Sun z
I ordered 15 classic chicken wings and a chicken sandwich online. When I got it home, the bone-in wings were boneless and the sandwich was cold. After calling back, she asked me to go back and make new ones. Shouldn't you check the food before giving it to the customer? Your mistake. Why waste my time running back to prove that you gave me the wrong thing.
So tasty! Perfect sauce to chicken ratio. Fries were delicious and carrots perfectly snappy. Ordered online and walked in and picked it up.
Atmosphere: 5
Food: 5
Service: 5
Вот обновлённый полный вариант на английском:
Hello! Could you please tell me why food delivery drivers are required to pour the drinks themselves at your café? Should we also start cooking the food and packing the orders ourselves? I’ve been to your café twice and both times had to pour the drinks on my own. Why is that?
Please look into this issue. Your staff members are standing around doing nothing, and they could pour the drinks themselves instead of making the drivers do it. Drivers are supposed to pick up a ready order.
It is not our job to pour the drinks, and we are not getting any extra pay for doing it. Thank you!
Service: 1
My family ordered food over the phone. They did not remind us they are cashless. When we got there we only had cash. Their attitude knowing we have children was horrible making us practically beg for our food! They take their sweet as time helping anyone. Making ppl wait before they help them. The worse customer service I ever had in years! Staff all across the board is horrible not one nice employee all women who look like they scorned. Seriously they should be blessed to have a freaking job! Not one look eager to want to help any customer yet alone put our order on the very top rack like making an example to everyone that's what happens when you only have cash!??!! So this how customers are being treated now!??? I promise you if this continues you will be shut down! You need customers to have any type of business. Please think before you create very bad experiences for others. Especially treating a family very disrespectful. Even the music was very inappropriate for any family to dine in. We felt very discriminated upon on top of it all. We are going to another location because we don't stand for this type of behavior or appreciate being treated this way. No one should!!! I wish I had a photo or recording!!! I don't even trust the food after reading the reviews!! Stay far away!!!
Atmosphere: 1
Food: 4
Service: 1
Ordered a drink for delivery and got an empty cup.
I just picked up a food order 8/24/25. I walked in and it was two employees chillin by the sink. I watched the worker lick her fingers and when she noticed me she grabbed a paper towel and wiped it off with a paper towel. I gave her my name and she handed me my bag of food and cup with the same fingers she just licked. That was the nastiest shit ever. I’m literally disgusted. I don’t know if that’s how you trained your staff but you’re dealing with people’s food so why are you licking your fingers
Cajun fries are my favorite
I’ve ordered to-go several times here. The food is always freshly cooked. The service is always friendly as well. The parking sucks a bit because there are so many other restaurants in the same shopping center, but that’s not their fault.
Atmosphere: 5
Food: 5
Service: 5
Hi Everyone — I went to this WingStop first time and ordered 2 items (1) Mango Habanero Classic (10 Pcs) (2) Mango Habanero Boneless (10 Pcs).
The person who was taking the order was quite nice and well behaved. Quality of food was very good too. Overall, our experience was great till that point.
The reason I’m giving the rating 3 not 5 because :
When we reached home and opened the box we observed that Mango Habanero boneless was 10 Pcs but unfortunately Classic was 5 pieces in place of 10 pieces. When we called the restaurant the person picked up the phone was quite rude and first they said it was 10 pcs but after I explained again they said I need to go to the restaurant to get the missing items or credit back. It was difficult for me to go there again for 5 pcs only.
My suggestion to the mgmt — In such scenario, there will be option to Credit back based on the telephonic conversation or online complain rather than going to the restaurant again.
Hope, they will improve this part to make it better and more helpful for customers.
Atmosphere: 4
Food: 4
Service: 3
Such a great location, I asked for well done tenders for dine in. They were so hot crispy and loaded with seasoning. Very patient and helpful lady who served us Thursday night.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Fries, 4 Crispy Tenders
Delicious chicken as always.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Terrible Experience – Misleading Information & Poor Customer Service
I had an extremely disappointing experience at the Wingstop on Walnut Ave, Irvine. When we arrived, we asked about combo meals, but the staff told us they weren’t available. So, we had no choice but to order everything separately. Later, I checked their website and found that combo meals do exist. When I brought this up to the staff and requested to switch my order to a combo, the manager refused, stating that they could only give me a free order of fries.
To make matters worse, I ordered boneless wings, but they got my order wrong. When I spoke to the manager again, they claimed that combo meals could only be ordered online and that since I had already paid, they couldn’t adjust or refund my order. This is completely unacceptable.
The lack of clear communication, refusal to correct their mistake, and poor customer service make this one of the worst dining experiences I’ve had. I do not recommend this location at all.
Atmosphere: 1
Food: 1
Service: 1
Dont go here
Isn't it good to grow corn? Why do you do this job?! Your attitude is extremely bad. Are you not satisfied with your life? Are you venting your dissatisfaction with life to your customers? I think growing corn is more suitable for you. I love to eat corn cakes
Atmosphere: 1
Food: 1
Service: 1
A must try for wing lovers that’s one level up from Buffalo wing per taste and food prep.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 10 PC Wing Combo
I ordered 15 classic chicken wings and a chicken sandwich online. When I got it home, the bone-in wings were boneless and the sandwich was cold. After calling back, she asked me to go back and make new ones. Shouldn't you check the food before giving it to the customer? Your mistake. Why waste my time running back to prove that you gave me the wrong thing.
Atmosphere: 1
Food: 1
Service: 1
Loading...