Not having chicken available on holiday weekend. Wow, the manager doesn't know how to run this business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Meal
Selene Herrera
Cashier so nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo, Salsa
Tim Fajardo
Best chicken by far. An cheapest of the big names 2 full chickens for 21.00. Chicken taco very big an the big juan burrito never disappoints.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Two Tacos, Pollo, Juan's Big Burrito, Salsa, Tortillas
Freddy Malala
It's fresh & it tastes
Food: 5
Service: 5
Bah Nah nah nah
The chicken was dry and salty. Payed $50+ for a family meal (definitely would get more at Costco at a quarter of the price) and everyone barely had anything on their plate. Sides were 1.5/5 at best. I’ve eaten at several restaurants similar to this and this one lacks heavily in every aspect. Food service was quick but a red flag due to it being sitting out for hours most likely. The joke around the table was the amount of pico of gallo that was given, they gave me a tiny little cup of pico de gallo. I didn’t even bother to ask for more. I don’t mind the extra charge for a card as others do but the amount of food you get, price and quality is horrible. More than likely never coming back.
Atmosphere: 2
Food: 1
Service: 4
Franklin Martinez
I love the best chicken restaurant that's similar to a Mexican restaurant, except when the meal cooks fast. Juan Pollo has been around in exact 40 years since 1984 and it's mostly famous for chicken. With the flour tortilla, I can even make it into a burrito, add beans, and potato salad on the inside like a new concoction.
Daniel Amaro
Recommend Juan Pollo Family Chicken meal. I love Pollo Loco, but Juan Pollo wins this one.
Everything is fine, just the prices are a bit exaggerated.
Atmosphere: 4
Food: 4
Service: 4
Salvador Valdez
Bottom line food is amazing!!! Now that I got that out of the way, let me explain why they get 4 stars and not 5. If everything was based on taste, it would be a no-brainer 5 stars, but especially lately, I have been coming here for years. The amount of food you receive has declined while prices have gone up. And to top it all off, the attitude and customer service you receive is, sadly, just plain bad. It's like they know their food is good, so you're going to come back no matter how they treat you, and well, they are kind of right. They usually allways have a line, and despite how much it bothers me how they treat their customers... I keep going back. But I will say this there have been times when I was given the option of eating here or at another of my favorite restaurants and I chose not to come to Juan Pollo because of the bad customer service. So they may not feel it yet, but I think if they don't change a little, it will affect their bottom line. Customers can only take so much even if their chicken is to die for and there rice is made with watter that has been mixed with the drippings of their amazing chicken with little pieces of shredded chicken thrown in just to tease you. Oh, their food is heaven its just too bad their workers are far from angels
Great food Horrible service I would try a different location if at all
Atmosphere: 1
Food: 5
Service: 1
Brittany Williams
Good food and service at a very affordable price. would definitely try other menus next time.
Atmosphere: 3
Food: 4
Service: 4
Keith N.
Me and a friend stopped by to get Tacos. Nothing special at all. No flavor. The Tacos were so dry, we couldn't finish them.I thought I was going to choke to death. Do not expect to get taco sauce with the tacos. They don't have any. Would not recommend.
Henry Ochoa
Very nice place and very tasty food should only improve the attitude of the cashiers whenever I come they have a bad attitude
Atmosphere: 2
Food: 5
Service: 2
Eva Rules
Worse customer service experience. I called the store to ask what time they close she said 8:20pm I said maps says I can be there at 8:22pm. She said she had no idea how much chicken they had left nor did she bother to ask the cook or ask if I could do a phone order. As soon as my daughter and I arrive she locks the door.. another customer comes behind me and leaves. I just think it's bad customer service not to offer to take the or wait 2 minutes until a customer arrives.
Not having chicken available on holiday weekend. Wow, the manager doesn't know how to run this business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Meal
Cashier so nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo, Salsa
Best chicken by far. An cheapest of the big names 2 full chickens for 21.00. Chicken taco very big an the big juan burrito never disappoints.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Two Tacos, Pollo, Juan's Big Burrito, Salsa, Tortillas
It's fresh & it tastes
Food: 5
Service: 5
The chicken was dry and salty. Payed $50+ for a family meal (definitely would get more at Costco at a quarter of the price) and everyone barely had anything on their plate. Sides were 1.5/5 at best. I’ve eaten at several restaurants similar to this and this one lacks heavily in every aspect. Food service was quick but a red flag due to it being sitting out for hours most likely. The joke around the table was the amount of pico of gallo that was given, they gave me a tiny little cup of pico de gallo. I didn’t even bother to ask for more. I don’t mind the extra charge for a card as others do but the amount of food you get, price and quality is horrible. More than likely never coming back.
Atmosphere: 2
Food: 1
Service: 4
I love the best chicken restaurant that's similar to a Mexican restaurant, except when the meal cooks fast. Juan Pollo has been around in exact 40 years since 1984 and it's mostly famous for chicken. With the flour tortilla, I can even make it into a burrito, add beans, and potato salad on the inside like a new concoction.
Recommend Juan Pollo Family Chicken meal. I love Pollo Loco, but Juan Pollo wins this one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Meal, Pollo, Salsa, Tortillas
Everything is fine, just the prices are a bit exaggerated.
Atmosphere: 4
Food: 4
Service: 4
Bottom line food is amazing!!! Now that I got that out of the way, let me explain why they get 4 stars and not 5. If everything was based on taste, it would be a no-brainer 5 stars, but especially lately, I have been coming here for years. The amount of food you receive has declined while prices have gone up. And to top it all off, the attitude and customer service you receive is, sadly, just plain bad. It's like they know their food is good, so you're going to come back no matter how they treat you, and well, they are kind of right. They usually allways have a line, and despite how much it bothers me how they treat their customers... I keep going back. But I will say this there have been times when I was given the option of eating here or at another of my favorite restaurants and I chose not to come to Juan Pollo because of the bad customer service. So they may not feel it yet, but I think if they don't change a little, it will affect their bottom line. Customers can only take so much even if their chicken is to die for and there rice is made with watter that has been mixed with the drippings of their amazing chicken with little pieces of shredded chicken thrown in just to tease you. Oh, their food is heaven its just too bad their workers are far from angels
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Chicken Bowl, Half Chicken Meal, Pollo
Good was great I will continue to come here if I would've been able to make a phone order I would've given Juan Pollo 5 stars
Restaurantji Recommends
Great food Horrible service I would try a different location if at all
Atmosphere: 1
Food: 5
Service: 1
Good food and service at a very affordable price. would definitely try other menus next time.
Atmosphere: 3
Food: 4
Service: 4
Me and a friend stopped by to get Tacos. Nothing special at all. No flavor. The Tacos were so dry, we couldn't finish them.I thought I was going to choke to death. Do not expect to get taco sauce with the tacos. They don't have any. Would not recommend.
Very nice place and very tasty food should only improve the attitude of the cashiers whenever I come they have a bad attitude
Atmosphere: 2
Food: 5
Service: 2
Worse customer service experience. I called the store to ask what time they close she said 8:20pm I said maps says I can be there at 8:22pm. She said she had no idea how much chicken they had left nor did she bother to ask the cook or ask if I could do a phone order. As soon as my daughter and I arrive she locks the door.. another customer comes behind me and leaves. I just think it's bad customer service not to offer to take the or wait 2 minutes until a customer arrives.
Atmosphere: 4
Food: 5
Service: 1