Subway
30012 Crown Valley Pkwy Suite F, Laguna Niguel
(949) 495-6400
Recent Reviews
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Quick and easy with options
Food: 5
Service: 5
I’ve visited this Subway location several times, and each time I’ve encountered the same male employee who is consistently rude, unprofessional, and carries a terrible attitude. He clearly has no interest in providing good customer service and acts like serving customers is beneath him. It’s frustrating and disappointing to be treated so poorly when all you want is a quick, simple meal. Management seriously needs to address this, as it reflects very poorly on the entire store.
Service: 1
Seemingly average Subway location, I live local so I’ve been here quite a lot, have never had issues with service (ladies working are always appropriately nice/polite). One thing to warn about, I’ve given the Krunch topping two tries and both times they were insanely stale, which ruined my sandwich, so I don’t get that topping anymore. Quality of food isn’t good enough to get on its own (this goes for any Subways, I’d rather have Jersey Mike’s), so I only buy when there’s a BOGO deal on the app
Atmosphere: 3
Food: 2
Service: 4
Tuna was poor..
I'm not asking to put extra...
Just the normal meat...
I should bring my lunch next time...
Bad experience...
Atmosphere: 4
Food: 2
Service: 2
Back then i must say the food was better, it seems like that their sandwiches have became smaller or became thinner. and its not normal. Def shrinkflation. Great service though.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Sandwich
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Almost every time fresh!It can take time, so I can’t say that I am here every day, but if I am after lunch time, most likely this is where I get the bite.
On multiple occasions now I have gone into this subway at 830am to get the breakfast sandwich I love for my wife and I. It is listed online and in the restaurant that they open at 8am so I figured giving the 30 minute buffer time before I go in should be good. Every time I have been told the food isn’t ready yet and they can’t serve me. Today I walked in and the girl said while pointing at the condiments “as you can see I’m not even close to being set up” so I asked what time they open she said “830-9am” I then said it was 830am currently and why they advertise they open at 9, to which she replied “sorry can’t help you”. I don’t understand why you would advertise an opening time at a business that serves food then turn customers away that come in after opening to get food. Extremely irritating, and I’ve only had this experience at this location.
Service: 1
The female manager here is RUDE. I came in with my fiance and we were both very nice asked her how she was doing today and she snapped at us "CAN I HELP YOU?" with a blank stare. Then she sloppily made my sandwich. She skimped on the meat and I had to ask her to add more. She threw my order into the toaster and the cheese fell off then said she would need to charge for an extra slice. HIRE A NEW MANAGER! She doesn't even speak English, which makes it almost impossible to communicate with her. Worst customer service I have received in years. I come here often and all the other employees have been very nice. Again, get a new manager. This woman should not be working in anything related to customer service.
Hispanic woman who says she is the manager is the most rude service employee I’ve encountered working customer service in a long time. Maybe she’s unhappy with her life, but there is no reason to argue with customers about sandwiches and act angry when we want to substitute something. Totally ridiculous.
Restaurantji Recommends
the service for the employed it was very bad and no nice i dont' buy ani more there ?
2 time this week. Great sandwiches!
In a situation where you need to communicate with the customers, unfortunately the employees are impossible to communicate with unless you speak Spanish. Blasting the World Cup in the corner adds to communication difficulties. Stressful situation.
The subway is very clean, the employees are very friendly, they are always smiling, you feel like you are with friends because of their socialism, like us as customers, Miss Mary and Mr. Cesar
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, The Philly 6 Inch Regular Sub, Rotisserie-Style Chicken Footlong Pro Double Protein
No forks so I got a knife instead. Went back and got a spoon...
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