This chipotle is so butt these days. It’s sad cuz sometimes good people are here that make a fantastic burrito but most of the time they’re out of stuff and have no integrity. Go o halal guys next door
Service: 1
Katrina Ngo
seriously this chipotle location sucks. if you have to refer to this place as a "hit or miss" to your friends then it shows the reputation you're holding here. staff are unhelpful if not confused. your order's always messed up in some way when ordering online, missing an item or having some residual ingredients you didn't ask for in your bowl. you'd have to go there in person and really watch how they're making your food if you want it "right". it really ruins the experience, im glad cava is here now lol. it's like the same thing but Mediterranean and feels healthier to eat too. I really do hope this location gets especially better at their cleanliness.. it's gross seeing their counters, no wonder other ingredients are getting in your food. but yeah, hit but probably a miss is my take on this place
Atmosphere: 1
Food: 1
Service: 1
Marcos Mena
The wait time here is UNREAL. Will I still come? Yeah. Am I happy about it? No :( staff are always confused. One time I placed an online order and they said “another Marcos came in got it”. What are the odds of that, another person named Marcos and got the exact order I got. Always out of stuff too. Come here if you’re desperate.
Atmosphere: 2
Food: 3
Service: 2
Vanessa Flores (Ness)
Wheelchair accessibility: Spacious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Daniel Levene
Placed an online order and got here at the time ot said to pick up. Store was entirely empty and no line to get food the standard way but still ended up waiting over 20 minutes for my order to be ready. Very
Service: 1
Kevin Pasanski
I was reading some of the other reviews reflecting my similar experience, and the ongoing issues appear to be specific to this location at 1800 Ximeno Ave. I have eaten at a number of other stores without complaint but this store is obviously mismanaged.I arrived at 3:35pm on 2/26/2024 and placed my order which was assembled rather quickly, although there was no one at the register to ring up the customers causing the line to backup. The additional employees roaming around didn't seem to have a care about the customers patiently waiting to pay and ignored the register and went in the back leaving us to wonder what was going on.There was only one person cooking in the back and he looked a bit overwhelmed but was doing the best he could given the circumstances. The grills were coated with black char and the wall behind the grill showed grease dripping down it. I couldn't see the exhaust vents but if the grills and wall hadn't been cleaned, I very much doubt the vent hood and grease filters had been cleaned (fire hazard).Finally, the young lady, (who had previously ignored the register) started to ring people up (my receipt shows 3:49pm which was 14 mins after I ordered). Every order was placed in a to-go bag, which was obvious of the bags disposed of in the overflowing trash at the door (a very expensive alternative to dinner trays).The restaurant was in need of a good cleaning as I found all the empty tables and counters to be dirty and the floor needing to be swept. There were no napkins at the soda fountain so I had to ask for some at the register where I was told they were out and then presented with brown paper hand towels (this seems to be a common complaint in most of the reviews).Thankfully, the food was good so we ate our meal and left, though never to return to this location.
Atmosphere: 2
Food: 4
Service: 1
Michelle Ernst
SOO good! First time coming here and it exceeded expectations. Service was also fantastic :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Jeremy Bamidele
Messy, expensive, dumpster
Atmosphere: 1
Food: 1
Service: 1
Naomi
Everything was dirty, no ice, coke, napkins, chips! Trash was full and line was so dirty! Floors and tables were disgusting all while the staff was laughing and standing around doing nothing. Chipotle has gone downhill.
Atmosphere: 1
Food: 1
Service: 1
Edwin Norris
I may have went at the wrong time. I placed an order through the Chipotle app. one recent weekday evening around 8 PM. When I picked up the order, it was wrong and the guacamole was missing. I went back and they corrected the order but they were out of guacamole even though I was charged for it. They told me I would need to seek a refund on-line through the app. I was not impressed and very disappointed at how poorly this establishment was managed. At other restaurants they will not charge you or even give you a complimentary item for inconveniencing you but the staff didn’t even care. I felt like I was just a number. I most likely will not be back.
Always running out of food around 730p-800p. Y'all close at 11pm. Make it make sense. Always running out of something...sour cream, protein, chips. You name it, they won't have it. I have spent a lot of money here. Never again. I will drive a little further for a store that actually has food. SMH. Would give negative stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito, Chips, Quesadilla
Van Bradley, Sr
The food and service are pretty good. Nice staff. Unfortunately the store is always very dirty, the drink station is always an absolute mess, and the utensils and napkins are right in the middle of the nasty mess. So if you're going to eat there, bring your own utensils and napkins. Food & Staff: ☆☆☆☆☆ Cleanliness: -☆!!!
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Chips & Guacamole
Christina Dominguez
Food was absolutely amazing but the lady was acting like she was paying for the meat ? she was tight with the meat...
Too many times, this specific location does not have things available today its no chips or steak at 5pm for the rest of the
Atmosphere: 3
Food: 3
Service: 1
m 11
People making and serving the food were not wearing a hair net. There was even a guy with flowing dreadlocks leaning over the food. The steak and carne assada are often stale and not even warm.
This chipotle is so butt these days. It’s sad cuz sometimes good people are here that make a fantastic burrito but most of the time they’re out of stuff and have no integrity. Go o halal guys next door
Service: 1
seriously this chipotle location sucks. if you have to refer to this place as a "hit or miss" to your friends then it shows the reputation you're holding here. staff are unhelpful if not confused. your order's always messed up in some way when ordering online, missing an item or having some residual ingredients you didn't ask for in your bowl. you'd have to go there in person and really watch how they're making your food if you want it "right". it really ruins the experience, im glad cava is here now lol. it's like the same thing but Mediterranean and feels healthier to eat too. I really do hope this location gets especially better at their cleanliness.. it's gross seeing their counters, no wonder other ingredients are getting in your food. but yeah, hit but probably a miss is my take on this place
Atmosphere: 1
Food: 1
Service: 1
The wait time here is UNREAL. Will I still come? Yeah. Am I happy about it? No :( staff are always confused. One time I placed an online order and they said “another Marcos came in got it”. What are the odds of that, another person named Marcos and got the exact order I got. Always out of stuff too. Come here if you’re desperate.
Atmosphere: 2
Food: 3
Service: 2
Wheelchair accessibility: Spacious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Placed an online order and got here at the time ot said to pick up. Store was entirely empty and no line to get food the standard way but still ended up waiting over 20 minutes for my order to be ready. Very
Service: 1
I was reading some of the other reviews reflecting my similar experience, and the ongoing issues appear to be specific to this location at 1800 Ximeno Ave. I have eaten at a number of other stores without complaint but this store is obviously mismanaged.I arrived at 3:35pm on 2/26/2024 and placed my order which was assembled rather quickly, although there was no one at the register to ring up the customers causing the line to backup. The additional employees roaming around didn't seem to have a care about the customers patiently waiting to pay and ignored the register and went in the back leaving us to wonder what was going on.There was only one person cooking in the back and he looked a bit overwhelmed but was doing the best he could given the circumstances. The grills were coated with black char and the wall behind the grill showed grease dripping down it. I couldn't see the exhaust vents but if the grills and wall hadn't been cleaned, I very much doubt the vent hood and grease filters had been cleaned (fire hazard).Finally, the young lady, (who had previously ignored the register) started to ring people up (my receipt shows 3:49pm which was 14 mins after I ordered). Every order was placed in a to-go bag, which was obvious of the bags disposed of in the overflowing trash at the door (a very expensive alternative to dinner trays).The restaurant was in need of a good cleaning as I found all the empty tables and counters to be dirty and the floor needing to be swept. There were no napkins at the soda fountain so I had to ask for some at the register where I was told they were out and then presented with brown paper hand towels (this seems to be a common complaint in most of the reviews).Thankfully, the food was good so we ate our meal and left, though never to return to this location.
Atmosphere: 2
Food: 4
Service: 1
SOO good! First time coming here and it exceeded expectations. Service was also fantastic :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Messy, expensive, dumpster
Atmosphere: 1
Food: 1
Service: 1
Everything was dirty, no ice, coke, napkins, chips! Trash was full and line was so dirty! Floors and tables were disgusting all while the staff was laughing and standing around doing nothing. Chipotle has gone downhill.
Atmosphere: 1
Food: 1
Service: 1
I may have went at the wrong time. I placed an order through the Chipotle app. one recent weekday evening around 8 PM. When I picked up the order, it was wrong and the guacamole was missing. I went back and they corrected the order but they were out of guacamole even though I was charged for it. They told me I would need to seek a refund on-line through the app. I was not impressed and very disappointed at how poorly this establishment was managed. At other restaurants they will not charge you or even give you a complimentary item for inconveniencing you but the staff didn’t even care. I felt like I was just a number. I most likely will not be back.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Always running out of food around 730p-800p. Y'all close at 11pm. Make it make sense. Always running out of something...sour cream, protein, chips. You name it, they won't have it. I have spent a lot of money here. Never again. I will drive a little further for a store that actually has food. SMH. Would give negative stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito, Chips, Quesadilla
The food and service are pretty good. Nice staff. Unfortunately the store is always very dirty, the drink station is always an absolute mess, and the utensils and napkins are right in the middle of the nasty mess. So if you're going to eat there, bring your own utensils and napkins. Food & Staff: ☆☆☆☆☆ Cleanliness: -☆!!!
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Chips & Guacamole
Food was absolutely amazing but the lady was acting like she was paying for the meat ? she was tight with the meat...
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Burrito Bowl, Chips & Guacamole, Chips, Chips & Queso Blanco
Too many times, this specific location does not have things available today its no chips or steak at 5pm for the rest of the
Atmosphere: 3
Food: 3
Service: 1
People making and serving the food were not wearing a hair net. There was even a guy with flowing dreadlocks leaning over the food. The steak and carne assada are often stale and not even warm.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Burrito Bowl