Cold Stone Creamery

The ice cream was good, lots of options, unfortunately went when it was rather busy which wasn't helped by the slow service.

Atmosphere: 5

Food: 5

Service: 4

Love cold stone but this has got to be a joke lol. It was basically one big bite of ice cream that’s it. On top that the price was $10 for a like it with just a few toppings. Probably won’t come back to this location the other ones at least fill it over the top. Staff were pleasant though!

Atmosphere: 3

Food: 3

Service: 3

The different flavors here are awesome. I like this location.

Atmosphere: 5

Food: 5

Service: 4

Upon entering, there were approximately 6-7 customers present, and I was the last in line to place an order. When it was finally my turn, the available young lady directed me to seek assistance from her colleagues wearing glasses, but her colleague was already attending to an order for a group of three. Despite the ice cream being fully stocked and available, she seemed inclined to prioritize restocking. I politely requested my order from her, noting that the other young lady was currently assisting three customers. With hesitation she did my order.

During the service, I observed her handling the trash can, retrieving boxes and silver ice cream tins, and washing her gloves instead of replacing them.There were three employees present: one wearing a black Cold Stone collar, one in a white shirt and wears glasses, and another who washed her gloves instead of changing them. My overall experience was less than satisfactory, especially considering I was on vacation. I hope that the staff will receive better training in customer service and sanitation practices.

DATE: July 18, 2024
TIME: 2:55- 3:30

Atmosphere: 1

Food: 1

Service: 1

DeAndre at Coldstone Creamery is the best! He’s always super fast and friendly, making every visit a delight. Our favorite worker by far! Keep up the great work, DeAndre!????

Atmosphere: 5

Food: 5

Service: 5

The worst place. Online orders take priority over walk in. Out of most topping. After waiting 20 minutes to be told they couldn't make most of their cones. Rude young girl. Waited 20 minutes and only one person was before me. Ship this place
The worst

Atmosphere: 1

Service: 1

Severely understaffed. One dude is doing register, prep, clean up, and order. Had only 2 groups in front of me and waited around 30 minutes for my order. After it finally became my turn, he told me there's no milk, so he couldn't make a shake.

While i was there, at least ten people left cause of the wait. Management, if you're reading this, I hope you understand that you're losing customers over this. I'm not sure if it's hard to hire, or you're trying to save some money, but either way, you are losing money.

I see one person taking orders, scooping ice cream, and working the register. Super long line. It is a Saturday afternoon in June. Come on management - Hire more help.

Service: 1

HorribleRude staffForever wait timeNasty attitude peopleAvoid it

Atmosphere: 1

Food: 1

Service: 1

Severely understaffedBe prepared to

Atmosphere: 1

Food: 3

Service: 1

Seriously understaffed staff sounds emotionally drained and to top it off they don’t make Shakes at this location if you ask she gets an attitude and won’t give an explanation cold stone is a

Atmosphere: 1

Food: 1

Service: 1

3 employees in the back… 1 definitely not doing anything. 2 seemed to be getting more ice cream or cleaning dishes. But super long line and only 1 person taking orders, prepping orders and doing cashier. Help her out. Also the counters were super messy. Money left out. Crumbs everywhere. Could be better.

Atmosphere: 1

Food: 4

Service: 2

If I could give 0 stars I would because the service was HORRENDOUS!!!! This little boy named OLIVER, short and brown, had the worst attitude. I walk in expecting amazing service and got the opposite. I ask for a sample and he’s already yelling out “are you ready to order or what” And we were confused as in why he was giving us attitude so we continue and he makes our first order and adds way too much toppings there was hardly any ice cream and so we tell him if he can just add a scoop and charge and instead he sighed and threw the whole thing away. As I was telling him oh no you didn’t have to do that. I DIDNT EVEN FINISH MY SENTENCE AND HE WALKS AWAY like a little sassy boy. And as he was ringing us up he slams the register so hard. Did not appreciate and both our ice creams weren’t mixed enough and weren’t good AT ALL…. We spent $10 each and ended up throwing them away because they weren’t enjoyable. The little boys name is OLIVER wouldn’t recommend….

Atmosphere: 1

Food: 1

Service: 1

Both staff were in a bad mood & we kept getting skipped in line because its just a scrum. No clear line.

Atmosphere: 1

Food: 5

Service: 1

0 STARS !!If you’re from out of town DO NOT GO TO THIS LOCATION!!! As a LB resident this is the absolute worst Coldstone in LB. Go to the Coldstone on Atlantic . This store is horrible and has the worst customer service in LB. The employees are rude when asking for a name , one said his name was Nunya and hung up . They did not have any ingredients for our order . Said they canceled the order and did not . Said we’d have a manager contact us in 24 hrs they have not . They do not care about your order or how they treat customers .

Atmosphere: 1

Food: 1

Service: 1