El Pollo Loco
5386 Cherry Ave, Long Beach
(562) 422-5050
Recent Reviews
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They don't have vegetarian options 😞.
Atmosphere: 3
Food: 2
Service: 4
Friendly staff. Clean facility. Great promotions in App. Salad was very delicious.
Atmosphere: 5
Food: 5
Service: 5
Fresh and fast.
Atmosphere: 5
Food: 4
Service: 5
Best EPL experience I ever had, thanks to the friendly manager, Rose. My order was correct, the food was hot and fresh with plenty of salsa packed. Fast, friendly service. Will definitely return to this restaurant. Thank you, Rose!
Atmosphere: 4
Food: 5
Service: 5
this place can never get a order right. doesn’t give you what you ask.
Atmosphere: 1
Food: 1
Service: 1
Good food, friendly employees, and clean place.
Atmosphere: 5
Food: 5
Service: 5
I went to this location on the May 16,2025 and ordered through the drive thru. The chicken was dry and the rice tasted like some kind of chemical. The beans were just okay. I will not be returning to this location as I don’t like dry chicken. The manager needs to address the quality of food they sell.
Atmosphere: 2
Food: 1
Service: 2
I came through the drive through today. Did not receive a receipt and did not get what I ordered. Second time this has happened. No one picking up the phone in the facility. I hate going across town to another El Pollo Loco... just because of this. Please retrain your workers.
This is my second time ordering this item off of the menu. They don't give you double meat or shrimp they barely give you your first serving. Then give tou half of a half of avocado that the don't really cut they just plop the chuck on the your salad with unappealing lettuce. My advice is to go to another location or not order the over priced and highly disappointing salad or tostadas.
Atmosphere: 1
Food: 1
Service: 2
The place to begin with is too dirty, the trash cans are completely full of garbage, the person who took the order is quite rude to deal with, I think that is why there are fewer and fewer restaurants, nothing is the same as it was in the beginning, they have lost the essence, I am not going to return to that specific restaurant, we came to that one looking for it to be better than others we visited previously but we found something worse
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good I like them
Atmosphere: 5
Food: 5
Service: 5
IT WAS BUGS IN MY FOOD THEN THE MANAGER WASN'T TRYING 2 GIVE ME ALL MY MONEY BACK AND ALSO WAS SO RUDE HEALTH DEPARTMENT NEEDS 2 COME CHECK THIS PLACE OUT THEY ARE SERVING BUDS IN
Atmosphere: 1
Food: 1
Service: 1
My go too
Atmosphere: 5
Food: 5
Service: 5
Tough to beat the $5 pollo
Atmosphere: 3
Food: 4
Service: 3
Really good
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