I came through the drive through today. Did not receive a receipt and did not get what I ordered. Second time this has happened. No one picking up the phone in the facility. I hate going across town to another El Pollo Loco... just because of this. Please retrain your workers.
Shaina Guzzino
This is my second time ordering this item off of the menu. They don't give you double meat or shrimp they barely give you your first serving. Then give tou half of a half of avocado that the don't really cut they just plop the chuck on the your salad with unappealing lettuce. My advice is to go to another location or not order the over priced and highly disappointing salad or tostadas.
Atmosphere: 1
Food: 1
Service: 2
Allan Salmeron
The place to begin with is too dirty, the trash cans are completely full of garbage, the person who took the order is quite rude to deal with, I think that is why there are fewer and fewer restaurants, nothing is the same as it was in the beginning, they have lost the essence, I am not going to return to that specific restaurant, we came to that one looking for it to be better than others we visited previously but we found something worse
Atmosphere: 1
Food: 1
Service: 1
Fernando González
Good I like them
Atmosphere: 5
Food: 5
Service: 5
JESSICA SELLTTER
IT WAS BUGS IN MY FOOD THEN THE MANAGER WASN'T TRYING 2 GIVE ME ALL MY MONEY BACK AND ALSO WAS SO RUDE HEALTH DEPARTMENT NEEDS 2 COME CHECK THIS PLACE OUT THEY ARE SERVING BUDS IN
Atmosphere: 1
Food: 1
Service: 1
The Darkness
My go too
Atmosphere: 5
Food: 5
Service: 5
Tony Nauta
Tough to beat the $5 pollo
Atmosphere: 3
Food: 4
Service: 3
A F
Really good
Jay Kush
Worst customer services I will never go back here again !!!!! Food was terrible I got so much water in my order it’s like a bean soup !! Food tasted like it was bad the the customer service was
Atmosphere: 1
Food: 1
Service: 1
Harmony Joanna
Pollo needs to upgrade on their chicken. It's super tiny and expensive.Still has a good flavor but I rather spend $30 on a family meal at a local chicken restaurant. Chicken is bigger and juicier.
Joey Loya I highly appreciate your awesome service you are very appreciated I hope they give you a big raise!!!
Atmosphere: 5
Food: 5
Service: 5
Tony Hernandez
The chicken I received was extremely dry! Please tell the chef to either reduce the heat on the grill or decrease the cooking time for the chicken. Consequently, they should remove the chicken from the grill. It was all literally to dry! not even the salsa was helping !
Diana Marcela Osorio valencia
All the food is spicy, even the beans, and you should understand that not all people are suitable for it, plus the very burnt chicken.
I came through the drive through today. Did not receive a receipt and did not get what I ordered. Second time this has happened. No one picking up the phone in the facility. I hate going across town to another El Pollo Loco... just because of this. Please retrain your workers.
This is my second time ordering this item off of the menu. They don't give you double meat or shrimp they barely give you your first serving. Then give tou half of a half of avocado that the don't really cut they just plop the chuck on the your salad with unappealing lettuce. My advice is to go to another location or not order the over priced and highly disappointing salad or tostadas.
Atmosphere: 1
Food: 1
Service: 2
The place to begin with is too dirty, the trash cans are completely full of garbage, the person who took the order is quite rude to deal with, I think that is why there are fewer and fewer restaurants, nothing is the same as it was in the beginning, they have lost the essence, I am not going to return to that specific restaurant, we came to that one looking for it to be better than others we visited previously but we found something worse
Atmosphere: 1
Food: 1
Service: 1
Good I like them
Atmosphere: 5
Food: 5
Service: 5
IT WAS BUGS IN MY FOOD THEN THE MANAGER WASN'T TRYING 2 GIVE ME ALL MY MONEY BACK AND ALSO WAS SO RUDE HEALTH DEPARTMENT NEEDS 2 COME CHECK THIS PLACE OUT THEY ARE SERVING BUDS IN
Atmosphere: 1
Food: 1
Service: 1
My go too
Atmosphere: 5
Food: 5
Service: 5
Tough to beat the $5 pollo
Atmosphere: 3
Food: 4
Service: 3
Really good
Worst customer services I will never go back here again !!!!! Food was terrible I got so much water in my order it’s like a bean soup !! Food tasted like it was bad the the customer service was
Atmosphere: 1
Food: 1
Service: 1
Pollo needs to upgrade on their chicken. It's super tiny and expensive.Still has a good flavor but I rather spend $30 on a family meal at a local chicken restaurant. Chicken is bigger and juicier.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Love the food.
Joey Loya I highly appreciate your awesome service you are very appreciated I hope they give you a big raise!!!
Atmosphere: 5
Food: 5
Service: 5
The chicken I received was extremely dry! Please tell the chef to either reduce the heat on the grill or decrease the cooking time for the chicken. Consequently, they should remove the chicken from the grill. It was all literally to dry! not even the salsa was helping !
All the food is spicy, even the beans, and you should understand that not all people are suitable for it, plus the very burnt chicken.
Atmosphere: 3
Food: 3
Service: 2
Food is always delicious and fresh ?
Atmosphere: 5
Food: 5
Service: 5
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