5386 Cherry Ave, Long Beach
The rice was terrible. Very dry like if they have cooked the leftovers from yesterday. Bad experience!! We don’t get nothing for free the least we deserve is good fresh food.
Chicken was spectacular! However, this location didn't have certain pieces available. Still an all around great experience!
They blew it didn't come to the drive-thru to the microphone and nothing had to come around when they got started okay the lucky they got the three
Great food will go there tomorrow
I drive from from Bellflower just to come to this Pollo, it's always friendly, always consistent. Drive thru so fast, i order. i just pay and go. the easiest fastest.
I love this place. They even have a couple of Black people working here. The manager is awesome. The food is the best I’ve ever tasted from an El Pollo Loco. If you don’t go to the others, you should definitely come to this one. This is my home store. Great management. So fair. So cool.
Love this El Pollo Loco everything love my vegetarian classic bowl no meat
This is an awesome place. The manager is really cool and very patient. THEY EVEN HAVE BLACK PEOPLE WORKING THERE. #notracist. The food is the best El Pollo food in America. I love this place. You will too.
So the lobby are hours are until 10pm. I came to this location at 944pm and find the door locked and people sitting around laughing and eating. They look at me and say go thru the drive thru. No respect whatsoever. The cashier talk down to you like your stupid and have no idea what they're saying. When you ask for things like onions, they say they're out without even checking to see what they have . Very very very poor service. Any other location will greet you and say hello and treat you like a customer instead of a pos. Please close this location or hire new people who wanna work
I am giving this review for a shift leader named ZEA. I previously had a bad experience and spoke to the manager Mariella. She stated I could come back at any time for my replacement.I visited on Thursday July 9,2020 and Mariella was not in. I spoke to ZAE and informed him if my previous conversation with Mariella and I also provided him my receipt. He was fantastic, he replaced my meal, showed me my food to ensure I was pleased and was very apologetic for the previous service. He is truly an asset to El Pollo Loco and I hope that he is recognized for his great customer service. In these times sometimes we loose sight when we have a good experience. To many times people are ready to immediately complain but we also must acknowledge good service as well.
Muy mala experiencia hoy pase comprando una doble chicken avocado
I come here all the time, they fuck up all the time. Today is it. I wanted the taco orders but they gave me nachos with beans and not only that, the gay boy was in a rush to kick me out. I had a hair in wack assss nacho. Never again!
I love coming here the employees are super friendly. Yesterday Zay treated me like a queen at the drove thru - I was last in line before they closed for the night. He checked to make sure they had salsa and made sure everything was correct on my order. Treat your employees well, EPL corporate! Give them raises and benefits!
So GROSS. The person handling the money was also going back and forth preparing food. Also, a couple of workers were not using gloves. BIG disappointment. I was shocked that they would not be organized in having 1 cashier handling the money and those handling the food away from touching the cash register and charging people. I asked for my money back and have yet to receive my money on my card. JUST TERRIBLE! If you value your health don't order from here!!!!!!
5386 Cherry Ave, Long Beach, CA 90805