My chicken taco was cold and dry like it had been under a lamp for several hours. I'm convinced that by the look of it it was sitting out all day or it was grabbed from the trash bin. Unacceptable! I will be keeping this and returning it to the store as soon as possible!
Nunya B.
I've had bones in the food and staff seems super demoralized; really just a terrible El Pollo Loco location. Avoid like the plague.
Jay Kush
Worst customer services I will never go back here again !!!!! Food was terrible I got so much water in my order it’s like a bean soup !! Food tasted like it was bad the the customer service was
Atmosphere: 1
Food: 1
Service: 1
Harmony Joanna
Pollo needs to upgrade on their chicken. It's super tiny and expensive.Still has a good flavor but I rather spend $30 on a family meal at a local chicken restaurant. Chicken is bigger and juicier.
Atmosphere: 5
Food: 4
Service: 5
Ingwar Lothbrok
Love the food.
ReaL DeaL
Joey Loya I highly appreciate your awesome service you are very appreciated I hope they give you a big raise!!!
Atmosphere: 5
Food: 5
Service: 5
Tony Hernandez
The chicken I received was extremely dry! Please tell the chef to either reduce the heat on the grill or decrease the cooking time for the chicken. Consequently, they should remove the chicken from the grill. It was all literally to dry! not even the salsa was helping !
Debra P.
On September 21st I ordered a family meal online from this restaurant which my husband picked it up and brought it home. Every piece of the chicken was so burnt that it was actually black, the same color as the container comes in. I called the restaurant and spoke to Jacqueline who said she was the manager. She put me on hold and never came back I'm not surprised when I've called to complain before nobody ever picks up the phone. Jacqueline, as the manager you should fire the cook first because anyone that can **** ** chicken thighs that bad doesn't know how to cook. Then you should fire everyone on the line that saw that black, burnt chicken but still packed it up to serve and sell to a customer Next you should fire yourself because obviously you didn't train your staff well enough to know not to serve something like that for sale to customers. And, finally to the franchise owner you should just shut it down because there's a total embarrassment to what theEl Pollo Loco franchise. I will be contacting the corporate office to get my $25 back! Wish I could give you a big fat )!!
The worst double chicken tostada bowl ever old chicken dry!!! Ordered 3 never will order. How do you run out of chicken at 8:15 pm and your not cooking chicken breast with bones??? If didn't live so far return it !!!!!!!!!!!!! Mad as hell!!!!! You get a F. On Long Beach Blvd El Pollo
Christian Ortiz
Great pollo loco and the current staff makes the visit to this location worthwhile. Definitely recommend.
Atmosphere: 3
Food: 5
Service: 5
Michael Barner
Went to the drive thru sat there waiting for a hello or thank you for choosing this area nothing at all many people waited then we went up to get our food and the lady was rude horrible didn’t say anything to me just gave me food that’s all. Hopefully the management will say something to
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Double Chicken Avocado Salad
Roberto C.
La mayoría de las mesas estaban sucias Le pedí salsa Roja a la cajera y dijo que no tenían y luego un compañero de ella fue y hizo unas.
Gustavo M.
Excellent service the cook guy Gustavo always give to me the best chicken juice Great job
Tough to beat the $5 pollo
Atmosphere: 3
Food: 4
Service: 3
Really good
My chicken taco was cold and dry like it had been under a lamp for several hours. I'm convinced that by the look of it it was sitting out all day or it was grabbed from the trash bin. Unacceptable! I will be keeping this and returning it to the store as soon as possible!
I've had bones in the food and staff seems super demoralized; really just a terrible El Pollo Loco location. Avoid like the plague.
Worst customer services I will never go back here again !!!!! Food was terrible I got so much water in my order it’s like a bean soup !! Food tasted like it was bad the the customer service was
Atmosphere: 1
Food: 1
Service: 1
Pollo needs to upgrade on their chicken. It's super tiny and expensive.Still has a good flavor but I rather spend $30 on a family meal at a local chicken restaurant. Chicken is bigger and juicier.
Atmosphere: 5
Food: 4
Service: 5
Love the food.
Joey Loya I highly appreciate your awesome service you are very appreciated I hope they give you a big raise!!!
Atmosphere: 5
Food: 5
Service: 5
The chicken I received was extremely dry! Please tell the chef to either reduce the heat on the grill or decrease the cooking time for the chicken. Consequently, they should remove the chicken from the grill. It was all literally to dry! not even the salsa was helping !
On September 21st I ordered a family meal online from this restaurant which my husband picked it up and brought it home. Every piece of the chicken was so burnt that it was actually black, the same color as the container comes in. I called the restaurant and spoke to Jacqueline who said she was the manager. She put me on hold and never came back I'm not surprised when I've called to complain before nobody ever picks up the phone. Jacqueline, as the manager you should fire the cook first because anyone that can **** ** chicken thighs that bad doesn't know how to cook. Then you should fire everyone on the line that saw that black, burnt chicken but still packed it up to serve and sell to a customer Next you should fire yourself because obviously you didn't train your staff well enough to know not to serve something like that for sale to customers. And, finally to the franchise owner you should just shut it down because there's a total embarrassment to what theEl Pollo Loco franchise. I will be contacting the corporate office to get my $25 back! Wish I could give you a big fat )!!
Restaurantji Recommends
The worst double chicken tostada bowl ever old chicken dry!!! Ordered 3 never will order. How do you run out of chicken at 8:15 pm and your not cooking chicken breast with bones??? If didn't live so far return it !!!!!!!!!!!!! Mad as hell!!!!! You get a F. On Long Beach Blvd El Pollo
Great pollo loco and the current staff makes the visit to this location worthwhile. Definitely recommend.
Atmosphere: 3
Food: 5
Service: 5
Went to the drive thru sat there waiting for a hello or thank you for choosing this area nothing at all many people waited then we went up to get our food and the lady was rude horrible didn’t say anything to me just gave me food that’s all. Hopefully the management will say something to
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Double Chicken Avocado Salad
La mayoría de las mesas estaban sucias Le pedí salsa Roja a la cajera y dijo que no tenían y luego un compañero de ella fue y hizo unas.
Excellent service the cook guy Gustavo always give to me the best chicken juice Great job