El Pollo Loco - 5386 Cherry Ave

Mexican, Take Out, Chicken, Fast Food

5386 Cherry Ave, Long Beach
(562) 422-5050



Reviews for El Pollo Loco

Second time in a row that I have come to this location 20-30 minutes before closing time and the drive through gives me the automated message that they are closed. This time I even called before and asked what time they closed and a lady told me 11 pm. When I showed up at 10:40 there was the speaker again telling me they're closed. As I pulled up to the window to ask why they said 11 to me on the phone the employees ignored me and walked to the back. Terrible terrible location....read full review

I drove through this afternoon to use a coupon for the Double Chicken under 500 calories salad. There were about 4 cars ahead of me but the line moved quickly and smoothly. I had special requests, the salad was excellent and made exactly how I ordered it. The person who took my order was polite and knew what coupon I had, the guy who gave me my order was also polite and efficient. This isn't my first time here and I have never had a problem, it has always been good.

if i can choose no stars, i would! customer service was horrible! to genesis in the drive thru, who was very rude and did not bother to apologize for messing up on our order multiple times and to the poor packaging of the food, just thrown in the bag. i work in food and i feel so disrespected. do you know what customer service is? aren't you supposed to know your menu before you speak to a customer? aren't you supposed to speak with some kindness? you definitely do not...read full review

More Reviews(80)


Monday 10:00 am - 11:00 pm
Tuesday 10:00 am - 11:00 pm
Wednesday 10:00 am - 11:00 pm
Thursday 10:00 am - 11:00 pm
Friday 10:00 am - 11:00 pm
Saturday 10:00 am - 11:00 pm
Sunday 10:00 am - 11:00 pm