Jersey Mike's Subs

Food is great and is five stars at other locations (this location id rate a 4 on quality) for what you order/ what you get. Jersey Mikes make good sandishes as a franchise. No complaints there.

But I recently had a weird customer service experience. After ordering on door dash, the dasher forgot a bag with multiple food items. Unclear whether the restaurant was at fault or the dasher. No big deal, it happens.

Door dash calls me (before I even got the food) saying items were missed and we'll issue a refund and just reorder the missing items. Annoying, but fine.

I get the first order with the missing items. Driver apologizes and said they didn't see the bag when they were there and said to just reorder.

I place another order, and the new driver calls me saying the store refuses to make the second order. I can hear a woman working in the restaurant in the background yelling at the second dasher that the first dasher came back and took the bag that was missing from the first order. I never saw the first dasher come back though. So the second dasher tells the jersey mikes employee "Look, he's on the phone. You can just talk to him". To which she tells him "No I'm not talking to anybody and I'm not remaking another sandwich". The dasher tells her this is another, paid, order. Just remake it. But she refused.

Door dash canceled the second order from this location and had me resubmit to another location in San pedro. That order had no issues.

Door dash made multiple attempts to apologize, refund and credit me. Bith drivers seemed apologetic. But the restaurant employee seemed to have a serious attitude.

Who knows what actually happened. In all honesty it doesn't matter. The attitude represented by the jersey mikes employee was enough for me to consider writing this actual review about this particular location. I think somebody just might have been having a bad day.

Food: 4

Service: 1

I love the place and the sandwiched. The place was impeccably clean, as was the bathroom.
I was helped on a couple visits by Darius and Tyler. They both were attentive and very courteous.
I was an old Subway customer for many years and have not changed for my sandwiches to Jersey Mikes.
ADRIANA

Atmosphere: 5

Food: 5

Service: 5

The best healthy food

Atmosphere: 5

Food: 5

Service: 5

Great - Great - Great!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Subs by the Bag, Chips & Fountain Drink, Cookie

Sandwich was fire and I got everything I asked for. The service was great they were very nice and welcoming

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Sandwich

Rude, Disrespectful ,Lack of customer service, No manners and RacismWe came to this location on sat, April 20 approximately around 11:20 amI ordered a tuna sandwich and a short African American lady with braces asked me what i want in it?I said what are my choices? She gave me a nasty look and pointed at the bar said all these are your choices and rolled her eyes at me.I told her what i want and After that she starting to giggle and laughing with her partner.I asked her what are you laughing at? Is there anything wrong? Im here for the first time.She said “dont you have sandwich before?”Have i ever had sandwich before or not is none of her business. I came here to order food and asked simple questions but she gave me this kind of attitude.This girl totally careless about her job and it shows through her attitude towards customers.This girl needs to educate herself and understand social diversity.Jersey mike let this type of person represent your company, be the first hand who contact your customers, no matter how good your food is or what kind of strategy you try to put in is totally useless. Management need to come and see how your people handle customers.

Service: 1

Service is horrible! A crew member made fun of customer and was very sarcastic when customer needed more information about the sandwiches. Very rude. Needs retraining how to provide good service. Definitely never coming back here again.

Service: 1

Always a joy to go here.

Atmosphere: 5

Food: 5

Service: 5

Don’t order curbside, you will be sitting in your car for 40 minutes and it will just be sitting on the pickup counter getting cold. What a joke…

Atmosphere: 3

Food: 5

Service: 1

Sandwich was fresh and the service was quick. Plenty of seating available inside.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Sandwich, Classic Italian Sub

In from the rain and being the only customer with 2 servers, I still managed to be served 3rd, and charged twice(!). One was a pickup, the other someone who came in for drinks and went straight to the counter as I waited.Ordered a Club Sub. Lady began to get it ready. Guy had me pay first as they did another sandwich which must be a remote order. He sliced the meats, asked what I wanted in it from the selections - lettuce & tomato, please. Then she started to wrap it up. I interrupted to say it should have mayo and bacon - as per the menu. She wanted me to list that as a need? Then she asked me to pay. I already had, I said. I had to repeat that and produced my receipt. She then said absolutely nothing - total silence.The food is great. The service is Sub par - there’s your new tagline.Good luck when it’s busy.

Atmosphere: 1

Food: 5

Service: 2

One of the best sandwiches in the

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Classic Italian Sub

Food, not desirable to my liking.

Atmosphere: 3

Food: 1

Service: 3

I am so very disappointed ? my sandwich was put on the wrong bread i had a long wait i ordered the #26 with no tomatoes on rosemary bread w/guacamole i what i got was #26 on white no lettuce the young girl who was preparing my sandwich because i bought 3 sandwiches spent $44 she finished making all 3 and comes to me and say i used the wrong bread to make the number #26 i am sorry is that okay. I just took my sandwiches and left i would have rather her tell it will be extra time to wait so she can fix her mistake. I won't return to jersey mikes if i am going get poor service like that. Smh

Atmosphere: 4

Food: 1

Service: 1

Ive never eaten at Jersey Mikes before until yesterday. The food is expensive but its so good. I had the bacon and ranch salad lol. The cheese, i couldnt get over it and the vanilla soda mixed with the rootbeer was so good. But there was an older gentleman preparing our food (i didnt catch his name) and hes the reason im writing this review. He was very friendly and welcoming. He seems to take pride in how his food comes out. You dont see too much of that in the fast food industry. If i ever eat at JMs again it would definitely be at this place because of him. The lady running the register looked like she was learning how to work the register she seemed a bit nervous and thats okay she was very nice.

Atmosphere: 5

Food: 5

Service: 5