Shake Shack Long Beach

Tiramisu shake was made with too much flavor powder mixed with the vanilla. Overpowering the taste of the shake 🥺
On the flip side, the vanilla/chocolate was very good🙌

Atmosphere: 5

Food: 5

Service: 5

Stopped by the Shake Shack in Long Beach recently, and honestly, I have mixed feelings. The spot itself is really nice — clean, modern, and in a great area. The vibe was chill and the staff were super friendly, so no complaints about the service.
The downside? The burger size. It used to be way bigger, but now it feels tiny compared to what it used to be, and the prices have definitely gone up. The flavor was still great, but it’s hard to justify the cost when the portions shrink like that.
Overall, it’s a nice place to hang out and grab a bite, but just be ready to pay a bit more for a smaller meal than you might expect.

Atmosphere: 4

Food: 1

Service: 4

The staff was incredibly friendly, the service was fast, and the restaurant was spotless.

Unfortunately, the food didn’t quite live up to the price. The burgers were not very tasty for what they charge, especially the mushroom burger, which tasted stale and disappointing. Overall, the burgers were not mind-blowing at all — honestly, burgers from In-N-Out or even other fast-food places tasted better and the price is very reasonable.

The pricing was also a letdown. There’s no real combo deal, so you have to pay extra for fries and drinks. A single small burger costing around $12.50 to $16 without fries and for the way it tastes feels overpriced. The sauce served on the side was nothing special, and the crinkle-cut fries tasted like regular frozen fries — nothing impressive.
I won't be back ever unless the price and taste is fixed.

That said, the staff’s friendliness and the restaurant’s cleanliness were excellent.

Atmosphere: 5

Food: 1

Service: 5

Just had the best dining experience at Shake Shack! From the quick service to the spotless cleanliness, this place truly impressed me. The indoor and outdoor seating was comfy and the ambiance was on point with the perfect background music. Overall, exceeded all expectations for a fast-casual spot. Will definitely be back soon! Thanks for a great time, Shake Shack! 🍔🍟 #satisfiedcustomer #fastcasualdining #cleanlinessiskey #ambianceonpoint #ShakeShackRocks 🙌🏼😋

Atmosphere: 5

Food: 5

Service: 5

Great food! Bacon and avocado cheeseburger was delicious! Awesome app deals on drinks and fries. Customer service was top notch for a casual restaurant and was well kept.

Atmosphere: 5

Food: 5

Service: 5

Love the shakes, burgers, chicken shack,and chicken bites ! everything is delicious ! 😋

Atmosphere: 5

Food: 5

Service: 5

I don't normally write reviews, but this place was great! The double Shack Burger tasted amazing; it would have been perfect with onions. The cheese bacon fries were also phenomenal, however were on the pricier side relative to the rest of the meal. The highlights of the meal were definitely the Pomegranate Sweet Basil Lemonade with mango popping boba and the Tiramisu Shake!

The service was definitely the best part! I had brought my golden retriever, Rex, and the waitress gave him a dog-dedicated bowl of water after a walk and a treat just for him! If you are reading this review, thank you for your service and wish I got your name while I was there! You made it 5 stars. I adored the dog accommodation for this particular shack. I would come back again.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Shackburger

I placed a takeout order. I waited a short time, and when I received my order, instead of two glasses of Coca-Cola, I only received one. This was quickly corrected, but the main surprise awaited me at home. At home, I took out the burger and saw this. At first, it looked like someone had taken a bite out of the top bun. The photo doesn't fully convey how it looked. The second burger was pretty much the same. I want to add that the filling was excellent, but the bitten buns weren't even put on the grill or heated. In the end, I ate something that was completely unappetizing.

Atmosphere: 5

Food: 1

Service: 3

The mushroom burger should be under veggie not burgers. Hated it. We came hoping g to fi d what we had in missouriand we were 1000% disappointed. Doubt I will co.e back to this location. Staff was asking bad as the food

Atmosphere: 3

Food: 2

Service: 1

Chocolate malted milkshake - ok, nothing special, wouldn't have it again.

Atmosphere: 2

Food: 2

Service: 2

Best shakes ever!

Atmosphere: 4

Food: 5

Service: 5

I haven’t been here in a couple months, but there has been a big difference in food & customer service. Didn’t know they were going to mess up my order when I was the only person in the establishment. Had it been something I wasn’t allergic to I would even post this. Saw some hair in my onions as well.

Atmosphere: 4

Food: 2

Service: 1

The chocolate shake was phenomenal.

Atmosphere: 5

Food: 5

Service: 5

The food is excellent, but for the price, its more like dine-in fast food. Chicken avo bacon sandwhich, double patty avo bacon burger, oreo funnel shake was $35 after tax w/o fries. I really wish the fries were included on the side. Also, the service is almost non-existent. When you walk in, its hit or miss if an employee is at the counter to take your order. Instructions should be more clear for a first timer who's navigating the self-service option.

Atmosphere: 4

Food: 5

Service: 3

First time here, having heard how good they were. Sadly have a completely opposite experience. It's pricy, was $26 hor a double cheeseburger, fries and a shake. The fries felt undercooked, possible since they're thicker. On the other hand, the burger felt very much overdone, two small crispy slices of meat. Guess the shake was the best part, but as a whole bad enough that I only got half way through the meal. Total waste of money. Irks me that it's all self service ordering, but they try to auto add a tip (which you can change). First time, last time.