Winchell's Donut House

I usually go to this store to buy some donuts and I decided to write a review today due to some unwanted service experience.

One of the staff was training a new hire making some shake. I been patiently waiting for them to finish whatever they are doing and then the phone rang, the staff training the new hire picked up the phone and took the order over the phone.
This is what upsets me. I have been waiting there before the phone call and he had more time to take the order over the phone more than the customer who is already the store. Thankfully, the new hire recognized me.

The management needs to train the employees better like making sure they recognize all customers coming in. I felt like I been left out as if I don't matter there and giving priority on other customers who came after me.

The donuts are dry and not good.

Apple Fritters are fire!

Our car was UNLAWFULLY towed after our purchase! We will be reaching out to corporate regarding this incident and the media for suing them! Horrible company for doing this to PAYING CUSTOMERS! None of their signage states how long we can park there for OR that we have to stay with our car the whole time!
We will NOT be letting this go! Horrible company!

The breakfast sandwiches are excellent,

Excelente service

Atmosphere: 5

Food: 5

Service: 5

On Monday November 4th, 2024. An unknown White truck committed a hit & run injuring me and a child. I immediately contacted the manager at this location, who stated I would have to contact the corporate headquarters. I have called for a week, first person I spoke to stated they did not see the accident on camera with no date or time of the accident(first lie), the second person stated they will review the footage and contact me in a day or two(second lie). The third person stated the cameras do not record long(third lie). I have been in extreme pain and speaking to the Long Beach Police department who are pending a detective for my case. I have been coming to this location for a while now and I’m extremely disappointed in the inconsideration, lack of help and blatant disregard for a crime that was committed in front of this store. The driver got away because of this parking lot. I have asked for just the license plate. I do not need the footage. I will be expecting a call or text within 72 hours, please note that this case will soon be forwarded to a lawyer and LBPD. Please cooperate and have compassion.

Atmosphere: 1

Service: 1

Recommended dishes: Doughnut

Nothing to ask.
Everything good.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Doughnut, Muffin, Sugar Donuts

Donuts are disgusting taste like lard and hard.
Service is horrible.
Atmosphere, unsanitary inside and out.
Management, is no manager.
They don't deserve not even one star.

Recommended dishes: Doughnut

Terrible excuse for donuts ?
I'm crying ? as this isn't my father's Winchell's anymore!
Papa Dan

Atmosphere: 3

Food: 1

Service: 4

Bad service and they don't serve well, they are late and don't give the food on time

Atmosphere: 1

Food: 1

Service: 1

The workers are very slow, and do not pay attention, in addition to the fact that the prices are already very high.

Atmosphere: 2

Food: 3

Service: 1

Bad service and they don't take good care of you

Atmosphere: 1

Food: 1

Service: 1

We called to order a supreme melt bacon AVOCADO and the lady told me it will be ready in 5 min and I got there and a guy told me "they didn't make it because we don't have avocado". Went to Mc Donald's instead.

Sadly I ? say after supporting Winchell's for nearly 70 years!
Donut Quality is now terrible ?
Papa Dan

Atmosphere: 3

Food: 1

Service: 4