Capital One Café

Visited Capital One Café yesterday and had a great experience. I got a cappuccino and loved that I received 50% off just for using my Capital One card, such a nice perk! The coffee was good, and the atmosphere was calm and comfortable.

The space is perfect for working or studying plenty of seating, natural light, and a relaxed vibe. Definitely a great spot if you want to grab coffee and get some work done in downtown LA.

Atmosphere: 5

Service: 5

Very bad experience

Food: 1

Service: 1

Did not have matcha, the service lady was not the nicest, I prefer Irvine much more.

Atmosphere: 1

Food: 1

Service: 1

I came every day with a hiking backpack. Now the security guard forbid to go in with a suitcase and three backpack. I am enough To be treated like a dog! I hope he will refused by several cafe when he will become homeless! I am sure, he is not Christian

$7 for a 12oz is just too much. Drop them prices and I’ll come back.

Atmosphere: 3

Food: 3

Service: 3

Best coffee I have ever had. I have discovered a new flavor that I like. Cinnamon maple latte espresso

Atmosphere: 5

Food: 5

Service: 5

Super easy and convenient to pull out or add some cash to your card and the barista is great the vanilla iced latte was tasty def recommend

Atmosphere: 5

Food: 5

Service: 5

Moe is absolutely fantastic and was so incredibly helpful!! So happy I went to this capital one location because of him!

Atmosphere: 5

Food: 5

Service: 5

Professional service and a pleasant atmosphere

Atmosphere: 4

Food: 5

Service: 5

I love coming here and grabbing my cold brew before starting my day. My favorite baristas are Miguel & Marz! It's usually quiet and security is on top of things.

I also want to give a special shoutout to these team members who always exhibit friendliness and professionalism:
- Moe
- Richard
- Ash
- Autumn
- Bryan
- Maurice
- Madis

Atmosphere: 3

Food: 3

Service: 4

I’m very disappointed with my visit today. I’ve been here many times before and always enjoyed the experience, but this time the service was unexpectedly rude. The cashier with red hair dismissed my concern when I mentioned that our drink tasted bad and asked for a replacement. She responded, “You already drank it,” without making any effort to understand the problem.

She also commented that she couldn’t understand me because of my English or accent, which was hurtful and made me feel uncomfortable.

Unfortunately, my friend and I decided to leave, and we won’t be returning. This location lost two loyal customers today.

Atmosphere: 2

Food: 1

Service: 1

Impressive from the moment you walk in. Relaxed, elegant, and well-run.

Atmosphere: 5

Food: 5

Service: 5

That Maurice guy is a bully I dont know how they hired him. Who runs this place?

Atmosphere: 1

Food: 1

Service: 1

TLDR: For people seeking study cafes, don't come here. The vibes suck. Hilltop nearby is nice for working, or even the public library for really heads-down work. I've had the best luck in Ktown; I really like Alchemist!

Warning that the staff here are unusually rude. I highly recommended C1 cafes for studying to my friend and we went together, as I'd had wonderful experiences at other branches (especially in Santa Monica and SF!!). However, the staff here are curt, uncaring, scrutinizing, and honestly the biggest turnoff from working at the cafe, despite the space & 1/2 off coffee being decent enough. I was genuinely shocked given how lovely the other branches are.
They don't allow you to even step a single foot in the empty nook - which I totally understand if you're overstepping someone else's reservation, but I wasn't even allowed to borrow the empty nook while it wasn't reserved for an urgent 10 minute call. I was a little desperate and polite about it but there was absolutely no wiggle room. I noticed that the room stayed open and unused for a while afterwards, but they fully kicked me and my friend off the premises... for trying to use an unused service, even for just a short time 🥲I'm trying to rationalize their strict demands by wondering if it's due to their location in DTLA, which is a little crappy in and of itself, but I guess I could get that from a business perspective.
If I weren't a returning customer of C1 cafes, this would honestly tarnish C1 entirely for me, even beyond the cafes, and I swear I'm not dramatizing this. I'll likely still visit the Santa Monica branch when I'm in the area, but will stay far, far away from this location.

Atmosphere: 1

Food: 4

Service: 1

Security Guards Having A Panic Attack Over Charging My Phone. They let me charge my phone at the other cafes. What's Wrong With This One ?😂

Atmosphere: 1

Food: 1

Service: 1