Dunkin'
1614 S Crenshaw Blvd, Los Angeles
(323) 641-7445
Recent Reviews
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I visited Dunkin’ today and ordered a large iced matcha latte with four scoops of matcha powder and milk. Unfortunately, the drink wasn’t blended properly — all the matcha powder was sitting at the bottom of the cup. I used to work at Dunkin’, so I know that the correct procedure is to mix the matcha in the stainless steel measuring cup, not directly in the serving cup. It was around 9:29 PM, and it seemed like the staff had already washed their equipment and didn’t want to use it again, so they mixed it in the cup instead. This affects both quality and consistency.
Atmosphere: 2
Food: 2
Service: 1
So I just left this dunkin was there Sunday 11/09 around 5:25, I had asked for a cookie butter latte and was asked “ what I’m sorry “ & as I’m answering she goes “ what size “ already caught off guard because I thought she didn’t hear me but interrupts me, my bf asked for a classic donut and she goes “ which one “ and as my bf is responding she starts naming the donuts. I called her out on it asking her if she’s listening because she keeps interrupting and she goes “ I’m just multitasking” & I told her okay but before you even give us a chance to speak you cut us off & then she laughs at us. We didn’t order anything there because that’s just very immature and rude as hell. won’t come back with workers as immature as that girl is.
Service: 1
The breakfast was good. The pumpkin spice was not sweet at all I couldn't taste the pumpkin spice just coffee and didn't bring whipped cream and drizzle caramel and the macchiato did have caramel at all
Atmosphere: 2
Food: 2
Service: 3
This Dunkin' is good in general, however, I had to resort to odering through Door dash because the doors close at this Dunkin' on a SATURDAY at 6:30 PM. So I had to use a third party app which costed me almost founle what the coffee would cost if I was able to just go inside and order. I had to tip as well because it was less then a 30 second drive for the order. I shouldn't have to use the drive through ( I don't even have a car) or use a third party app to order a singular coffee from Dunkin'. My little rant is over. Like I said in the beginning, it is a overall good Dunkin', fast service, always correct with my order. Just that little inconvenience was definitely a peeve.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Muffins
I was on the move, i was able to pick up the refreshing coffee and croissant quickly. Neat service!
Atmosphere: 5
Food: 5
Service: 5
The staff this morning around six was great. Good service and very friendly. The food was great too.
Atmosphere: 5
Food: 5
Service: 5
The woman working there tonight was very sweet. I didn’t get her name, but she made me a very nice hot espresso. Thank you!
Atmosphere: 5
Food: 5
Service: 5
This place is a joke. Got an $8 meal and thy gave me meal and one item was missing. Wait for that items for 10 minutes. I told them I have missing items and their response was to purchase it separately.
Atmosphere: 3
Food: 5
Service: 1
Good experience at this location for a quick stop for coffee and donuts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Dunkalatte, Sandwich, Dunkin' Energy
Unfortunately, I had a frustrating experience at this Dunkin’. I ordered a Vanilla Bean Coolatta and was handed a cup so overfilled it dripped all over my car within seconds.
When I returned it to the employee, I was met with an attitude and asked what I wanted — as if it wasn’t obvious. I politely asked for the drink to be made correctly, and instead of remaking it, she just poured the same drink into another cup.
While the drink itself was fine, the lack of care and professionalism was disappointing. This could’ve easily been avoided with just a little more attention.
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
6/30/2025 - Passing by Dunkin and buying a large cup of cappuccino with an extra shot, the taste is 5 stars in comparison to the same one purchased at the Starbucks yesterday - for fairness, I forgot to ask for an extra shot at the Starbucks!
The ambience in the store is fine, and the store is clean, plus a free parking is available just in front of the store.
Atmosphere: 4
Food: 4
Service: 4
I was gonna make it to work right on time. I figured a coffee from Dunkin’ Donuts would be pretty quick boy was I wrong after making the decision to stop by I entered the restaurant which was empty. There was three people seemed like a supervisor and two workers. I went straight to the counter and tried to order the guy at the register. Told me he was new and asked me to order on the kiosk. I was pretty bothered, but I proceeded to order my drink and pay After watching him. Look at the screen confused. I didn’t really think much of it, but after standing there for a few minutes, I approach the counter and looked over at him and he was just standing there confused to which I told him hey is everything OK? I’m running late is supervisor approached and I expressed to her that I was running late. I asked her if she could just make my drink so I can go. He proceeded to show her the cup and she told him it was not done correctly after she instructed him on how to make it correctly and turned towards me I told her hey can you please help him get my drink so I can get out of here I’m really late. She kind of just said it’s OK. He got it in a very disrespectful way, judging on the situation The guy didn’t know what he was doing at all as me and her were going back-and-forth. He stopped making a drink because he didn’t know the next steps and that’s when I told her to look he’s not even making my drink and I’m running late. She finally turned around and helped him complete my drink. This is an outrage if you are running late to work don’t stop by this location because the manager or supervisor could care less
Atmosphere: 1
Food: 1
Service: 1
I was a regular customer here until I was accused of stealing a donut. I placed my order through the mobile app and requested to pick it up through the drive thru. I picked up my order and pulled up a little past the window to check my order as there was another car behind me. This was a big mistake. I immediately went to the drive thru call box and informed the employee that a donut was missing from my order. Once I got to the window she asked that I give her all the bags from my order so she could check them. This was pretty bad but I did it. She then told me that she double checked the bag and the donut was in there. This is not true as this location has shorted me on items in my order before. In reading other reviews, I know I’m not the only one they have done this to. She then kept insisting that she put the donut in the bag, and then she finally just came out and said that I took the donut out of the bag myself. In her view this was to get another donut for free! Not true!! People like this are usually thieves and I bet she has done this herself so she thinks everyone is like her. I think it’s a setup to even out inventory counts. She’s more than likely eating the donuts and then skims them off of customers to even out the inventory. If a customer doesn’t check their bag or bags right away and drives off , they may not bother to come back and retrieve a missing item or a few for that matter. Truly a lack of breeding and customer service skills here. Never going back to Dunkin!!
Atmosphere: 3
Food: 3
Service: 1
Really friendly workers, made my iced latte really well. 5 stars great Dunkin
Atmosphere: 5
Food: 5
Service: 5
The staff here is so nice and always make my drinks just right. I've been to other Dunkin's before where that hasn't always been the case so that's a big win in my book.
Atmosphere: 5
Food: 5
Service: 5
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