Shake Shack Downtown Los Angeles

Asked to remake my order because of an allergy contamination, was told they would not remake it because “they don’t use any” of the ingredients which i’m allergic to, which is not true at all. Waste of money and rude staff. Do not come to this location if you have dietary restrictions.

Atmosphere: 1

Food: 1

Service: 1

Came in on 12/13/25 about 20:00, the staff was really friendly and food was made fresh. The burger didn’t have any taste to it whatsoever and the fries weren’t any better. Not even a pinch of salt. My strawberry lemonade with raspberry boba had no taste! It literally taste like water!!!! First and last visit to this location.

Atmosphere: 4

Food: 3

Service: 5

Pretty good tasty hamburger, but too pricey

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Burger

We ordered delivery which came in a robot, and the food was perfectly made with great portions and the consistent quality I would expect from a Shake shack

Atmosphere: 5

Food: 5

Service: 5

Food is good. Custard shakes are great. Price is a bit high.

Atmosphere: 5

Food: 5

Service: 5

Food is good. Price is fair. Service has always been great. No parking whatsoever. Still my favorite shake shack though.

Atmosphere: 5

Food: 5

Service: 5

Great place to eat hamburgers. Its location is great and the flavor of the patty is just amazing. I was delighted.
Fries were good but not worth the hype I saw before coming.
Server was not that kind when I asked for ketchup after she brought the food. Only downside.
100% recommended.

Atmosphere: 5

Food: 5

Service: 3

Came in late after a long day and appreciated the calm vibe. My chicken sandwich had great crunch and the seasoning was spot on. The team stayed polite even close to closing time.

Atmosphere: 4

Food: 4

Service: 4

Lots of seats, very polite staff and great burgers 🍔

Atmosphere: 5

Food: 5

Service: 5

Undoubtedly charming!

Nice test

The burgers are great!

Atmosphere: 4

Food: 5

Service: 3

My first Shake Shack. The bacon-cheese hotdog was very tasty.

Atmosphere: 5

Food: 5

Service: 5

The burger is REALLY GOOD but the only thing is that the portions are SO SMALL compared to other restaurants. You can get a Double Double($6) from In N Out for cheaper than the ShakeShack original burger($8) and its WAY bigger too. But besides that it’s pretty good, workers were really nice and the place was clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Shake Shack, Hamburger, Smokeshack

Good food but crazy atmosphere. Homeless people all over. You self order on kiosk and still asks for tips. The fried mushroom burger is awesome with all the cheese. I'm my opinion it is overpriced and not as good as In-n-Out. Prepare to spend 20-30$ per person.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Fries, Shake Shack, Shackburger with Fries and Salted Caramel Shake, Hamburger, Burger, Bacon Cheese Fries, Shackburger Box - 12 Servings