They burn your food or serve it cold, the staff seem super rude and unhappy most of the time. There are a few employees who understand their job and their pay rate they start with is to value their customers, but 90 of their staff does not accommodate to this. Most of them are super rude and unkind. I’ve been going here daily for months and I’m pretty disappointed with their inability to be kind to me when I’m genuinely kind towards everyone.
On a side note, I am homeless and I work full time in retail and it took a long time for me to find a job out here. The staff and the corporation gave me free water on very hot days and in many ways saved my birds and my from becoming dehydrated in an un air conditioned and insulated van. The corporation is great, their employees just really need to work on how they treat their guests.
Atmosphere: 5
Food: 5
Service: 5
Bill A.
Iced coffee and pumpkin loaf were terrific. The place is large inside with plenty of sitting arrangements. Service was very good. Friendly folk. Helpful. Been a while since I've been to a Starbucks and it was very pleasant.
Atmosphere: 5
Food: 5
Service: 5
Latisha Jj
Drive through took forever, the drink was so weird tasting in fact I’ve had those ones before but this one location was terrible!
Atmosphere: 1
Food: 1
Service: 1
Sevahe
First bad experience. They prepared my drink without milk; a Venti double blended iced coffee two stevias . When a approach to to the counter they said ok well fix this. Then an employee assumed the manager or shift responsable called out my name and told me that was my ordered drink I replied I ordered it with soy milk And she said No you don’t big supplies to be called a lier for the first time in a Starbucks after more than ten years as a customer . Is this this new CUSTOMER SERVICE MY VISIT WAS 6/25/2024 1:50 pm
Service: 1
Wayne Dyer
They closed this location over 40 minutes early and locked the doors.
Atmosphere: 1
Food: 1
Service: 1
alan orellana
I don’t know why it’s happened to me 90 percent of the time I always order drinks at this Starbucks the employees always mess it up. I ask for extra matcha on a matcha latte and it’s light green but the taste is just milk or when I ask for strawberry açaí light ice and light water but they still make it with extra ice when I clearly asked for light ice or when I asked for a regular latte with no home and yet they still add fome to my latte. Employees are not reading the tags, I’m not asking for complicated stuff on my drink I am just asking for simple customization but somehow most of the times they don’t read it and make it standard. Also I see an issue with the amount of product they pour into my cup for instance when I ask for a matcha latte no fome, they leave an inch to an inch and a half empty on my venti size drink and complaint is if I’m paying for a venti size drink give the amount I’m paying for nothing more nothing less. Other than that no other complain almost every single barista is very happy to fix the drink and give a good service also good smile but unfortunately they’re not paying much attention to specification on tags that customers want. I hope management see this post and could correct and point out kindly this two issues.
Atmosphere: 4
Food: 4
Service: 3
Daphne
I try to avoid single use plastic and asked for a paper cup instead, and it seems this created some confusion on a previous visit and they gave me the wrong size. I didn't have time to wait for them to make it right that day so the barista said next time I came they'd give me the bigger size. When I returned I mentioned this when ordering but the manager said since it had been over a week since it was promised he couldn't honor it. Of course I was disappointed since I had never been told I needed to return within a week.
I go ahead and order my new drink at room temp, but it ends up coming out hot. I let the barista know about the error - I checked my receipt and it did in fact say room temp - and requested ice cubes to cool it off at which point the manager offered to remake my drink. For that, the drink I had would've been poured out and wasted so I asked again for the ice cubes to be added to my hot drink instead. I found it quite odd how the manager refused to upsize me as had been promised (the cost difference would've been $0.30) only two minutes later to offer to make me a second drink, with the catch of course that the first one gets thrown out. His customer service made no sense businesswise and missed the mark for me.
I would have accepted him making a cold version to add to my hot version (there was room in my reusable cup), but that would've effectively upsized me which he clearly wasn't willing to do, rather he preferred to entirely waste the drink they already made to give me a new one of the same size.
Dietary restrictions: Disappointingly, Starbucks still charges almost a $1 extra for milk alternatives.
Service: 2
NOHA GHALY
Rude rude rude staff (supervisor) Alferado, one of most unprofessional supervisor I saw, he shouldn't be in any service business
Atmosphere: 1
Food: 1
Service: 1
Sherief George
Very rude supervisor, his name is Alfredo Gave my order to someone else and refused to give me my order although I showed him my ordered in the app.
20 minutes for one drink but..... the worst part I stood there long enough to see one of the baristas cough in his hand then resume making drinks and touching the top of the lids where of course our mouths go; very very unhygienic to say the least and dangerous.
Stevie Landowski
Lou at the drive thru window was so delightful and helpful. Lots of middle aged women and rich people get mad at the overworked staff for smallest of inconveniences so be warned. A little patience and human empathy goes a long way, yall can wait 10 mins for your silly little drinks.
Atmosphere: 5
Food: 5
Service: 5
Cho Andy
12:50 Thursday, April 11Let customer stood for 11 minutes. Made an eye contact, completely ignored.3 employees were working , 1 lady at the driving through, average built men with hairs on his face was ignoring customer for more than 10 min.Lady at the driving through noticed of me and helped me to get an order.MAN with hair on his face purposely ignoring the customers. He was busy, but should have acknowledged that he saw me.Very bad day
Service: 1
Maurice Gonzalez
My local and favorite starbucks, busy but still always get my order correct!
Atmosphere: 5
Food: 5
Service: 5
Serena Holland
This Starbucks ….1742 Lacienga Blvd … is so amazing!!! All the staff are so warm and kind . Maria , absolutely the most warmest , nicest person … has such positive energy , that it’s a pleasure to get breakfast/ coffee from this location each morning!I literally drive miles out of my way … to this Starbucks, because of Maria and the other staff !!!
This place's chocolate croissant suck
They burn your food or serve it cold, the staff seem super rude and unhappy most of the time. There are a few employees who understand their job and their pay rate they start with is to value their customers, but 90 of their staff does not accommodate to this. Most of them are super rude and unkind. I’ve been going here daily for months and I’m pretty disappointed with their inability to be kind to me when I’m genuinely kind towards everyone.
On a side note, I am homeless and I work full time in retail and it took a long time for me to find a job out here. The staff and the corporation gave me free water on very hot days and in many ways saved my birds and my from becoming dehydrated in an un air conditioned and insulated van. The corporation is great, their employees just really need to work on how they treat their guests.
Atmosphere: 5
Food: 5
Service: 5
Iced coffee and pumpkin loaf were terrific. The place is large inside with plenty of sitting arrangements. Service was very good. Friendly folk. Helpful. Been a while since I've been to a Starbucks and it was very pleasant.
Atmosphere: 5
Food: 5
Service: 5
Drive through took forever, the drink was so weird tasting in fact I’ve had those ones before but this one location was terrible!
Atmosphere: 1
Food: 1
Service: 1
First bad experience. They prepared my drink without milk; a Venti double blended iced coffee two stevias . When a approach to to the counter they said ok well fix this. Then an employee assumed the manager or shift responsable called out my name and told me that was my ordered drink I replied I ordered it with soy milk And she said No you don’t big supplies to be called a lier for the first time in a Starbucks after more than ten years as a customer . Is this this new CUSTOMER SERVICE
MY VISIT WAS 6/25/2024 1:50 pm
Service: 1
They closed this location over 40 minutes early and locked the doors.
Atmosphere: 1
Food: 1
Service: 1
I don’t know why it’s happened to me 90 percent of the time I always order drinks at this Starbucks the employees always mess it up. I ask for extra matcha on a matcha latte and it’s light green but the taste is just milk or when I ask for strawberry açaí light ice and light water but they still make it with extra ice when I clearly asked for light ice or when I asked for a regular latte with no home and yet they still add fome to my latte. Employees are not reading the tags, I’m not asking for complicated stuff on my drink I am just asking for simple customization but somehow most of the times they don’t read it and make it standard. Also I see an issue with the amount of product they pour into my cup for instance when I ask for a matcha latte no fome, they leave an inch to an inch and a half empty on my venti size drink and complaint is if I’m paying for a venti size drink give the amount I’m paying for nothing more nothing less. Other than that no other complain almost every single barista is very happy to fix the drink and give a good service also good smile but unfortunately they’re not paying much attention to specification on tags that customers want. I hope management see this post and could correct and point out kindly this two issues.
Atmosphere: 4
Food: 4
Service: 3
I try to avoid single use plastic and asked for a paper cup instead, and it seems this created some confusion on a previous visit and they gave me the wrong size. I didn't have time to wait for them to make it right that day so the barista said next time I came they'd give me the bigger size. When I returned I mentioned this when ordering but the manager said since it had been over a week since it was promised he couldn't honor it. Of course I was disappointed since I had never been told I needed to return within a week.
I go ahead and order my new drink at room temp, but it ends up coming out hot. I let the barista know about the error - I checked my receipt and it did in fact say room temp - and requested ice cubes to cool it off at which point the manager offered to remake my drink. For that, the drink I had would've been poured out and wasted so I asked again for the ice cubes to be added to my hot drink instead. I found it quite odd how the manager refused to upsize me as had been promised (the cost difference would've been $0.30) only two minutes later to offer to make me a second drink, with the catch of course that the first one gets thrown out. His customer service made no sense businesswise and missed the mark for me.
I would have accepted him making a cold version to add to my hot version (there was room in my reusable cup), but that would've effectively upsized me which he clearly wasn't willing to do, rather he preferred to entirely waste the drink they already made to give me a new one of the same size.
Dietary restrictions: Disappointingly, Starbucks still charges almost a $1 extra for milk alternatives.
Service: 2
Rude rude rude staff (supervisor) Alferado, one of most unprofessional supervisor I saw, he shouldn't be in any service business
Atmosphere: 1
Food: 1
Service: 1
Very rude supervisor, his name is Alfredo
Gave my order to someone else and refused to give me my order although I showed him my ordered in the app.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
20 minutes for one drink but..... the worst part I stood there long enough to see one of the baristas cough in his hand then resume making drinks and touching the top of the lids where of course our mouths go; very very unhygienic to say the least and dangerous.
Lou at the drive thru window was so delightful and helpful. Lots of middle aged women and rich people get mad at the overworked staff for smallest of inconveniences so be warned. A little patience and human empathy goes a long way, yall can wait 10 mins for your silly little drinks.
Atmosphere: 5
Food: 5
Service: 5
12:50 Thursday, April 11Let customer stood for 11 minutes. Made an eye contact, completely ignored.3 employees were working , 1 lady at the driving through, average built men with hairs on his face was ignoring customer for more than 10 min.Lady at the driving through noticed of me and helped me to get an order.MAN with hair on his face purposely ignoring the customers. He was busy, but should have acknowledged that he saw me.Very bad day
Service: 1
My local and favorite starbucks, busy but still always get my order correct!
Atmosphere: 5
Food: 5
Service: 5
This Starbucks ….1742 Lacienga Blvd … is so amazing!!! All the staff are so warm and kind . Maria , absolutely the most warmest , nicest person … has such positive energy , that it’s a pleasure to get breakfast/ coffee from this location each morning!I literally drive miles out of my way … to this Starbucks, because of Maria and the other staff !!!
Atmosphere: 5
Food: 5
Service: 5
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