It was my first time coming to this place and the burgers were really delicious. I also enjoyed the fries they were cooked perfectly. I got a shake as well and it made the perfect combo. Unami burger offers something a little different from your ordinary burger stand in Los Angeles. This location is in dowtown LA so obviously the biggest downside is finding parking. The inside of the restaurant is nice and chill and makes for a good night out or a date. Pros -Food was good -They sell alcohol Cons -Parking can be hard to find
Sir Charles Upshaw
The burgers are way overpriced. They are small and nothing special about them. The fries taste like the frozen ones you get at the store. I was very underwhelmed.
Kamil Jan
So tasty! This is how good hamburger should taste - juicy meat, cheese, pickles and buttery bun. Truffle ketchup combines perfectly with sweet potatoes fries.
Fardeen C
Came from out of town and ordered delivery very excited to see Coco. The burgers and fries were pretty solid but we got none of our requested sauces and were missing two items. I called the store back about it and they told me how easy is it to get a refund but it took 2 weeks for anything to happen.
Josh Gillette
The staff was super friendly and the food tasted great! I wish we had these in Las Vegas!
Wesley G.
SAVE YOURSELF AND GO TO THE OTHER LOCATIONS. Smh.. this is by far the worst umami burger in existence. The first one I went to was in Santa Monica and it was great. Now I come this this location and the burgers look and taste completely different, honestly tasted like Burger King. And they got my wife's order wrong and her burger was undercooked to the point it was still pink! Then they remade it and the cheese isn't even melted smh. The fries didn't come seasoned as they're supposed to. And to top it off even the lemonade tasted like water! if this would have been my first time trying umami burger I never would have returned based off this experience. SAVE YOURSELF AND GO TO THE OTHER LOCATIONS.
Kayla P.
Highly disappointed in this location. I had to send my burger back because it wasn't cooked all the way. Literally pink inside my patty. No seasoning on fries or burgers. We ordered lemonades that tasted like water with lemon squeezed in it.. the burger was cold and my cheese wasn't melted. Do yourself a favor and go to Umami in Santa Monica!!!! They season your fries and the burgers are cooked thoroughly and juicy with seasoning. I've never been disappointed at the Santa Monica location. The service is better, food better, drinks better.
Matt P
I came in just before 6pm and there were only two other parties seated. We ordered shakes and water while we looked at the menu. As the place filled up our server (one of only two working) got distracted and didn't take our order until 620pm. After asking several times about our food, we received it at 7:08pm. The server wanted to close out our ticket, but we still hadn't gotten our shakes. Food was okay, but not enough for me to come back because the service was so bad. BTW, I watched as the manager hid behind the bar and didn't offer any help. Finally cashed out at 7:20pm.
Dani R.
Friday night concert next door at The Orpheum. Probably could have scheduled appropriately to accommodate all the additional flow of business from the show. Manager only bothered serving MEN who were ordering cocktails. I watched one woman wait 10 minutes at the bar with the manager right in front of us not saying one word. We get it you're busy but kindly make some sort of contact. She left. Next gentleman sat down with his son. It was probably super exciting to bring his son to this awesome concert only to sit at the bar and again, not one word. They left. My fries never showed up after 40 minutes. Didn't get to enjoy my Tito's & soda because by the time I got it I had to leave. Too bad I didn't know The Orpheum had a bar & restaurant. Next time I'll pass on Umami, what I should have done in the first place.
V. D.
My husband and I are at Umami Burger waiting for service....its been about 30 mins. We were supposed to go to revervations at Engine Co. 28--however traffic downtown made us late. Tonights Joe Jackson concert at the Orpheum is the reason we are here... My suggestion is that you will spend at least 1.5 hours here 40 minutes waiting to place an order. The concert is in 30 minutes--lets see if the food arrives before curtain?
It's alright. I had the black garlic burger and the truffle fries. The patty itself was super flavorful and juicy, if not a little too oily - the bun soaks up too much oil. The downside is you can barely taste the black garlic at all. I think the burger itself is just too plain for what it's supposed to be and what it costs. The truffle fries were solid, though they could be crunchier. Truffle ketchup goes really well with this.
Mary Anna M.
Let me start by saying that I LOVE Umami and come here a lot for cravings. However this is my first time at this location and now I understand why other people rated it low. First, parking. Typical for downtown LA. Took us about half an hour of driving around until we found a spot. Luckily the meters are free on Sundays so there's that. We found one along 9th St (on 9th and Broadway) so it's a great parking spot for here. We walk into Umami and there are ZERO workers there. Waited about 10 minutes. Two people were eating at a table so I asked them if anyone was working. They said yes and they had to put their food together...? We wait. Other than them, the place was empty at 5 in the afternoon. Strange. About 10-15 minutes later, two more people walk in and sit by the bar. Finally someone comes out and pours them a drink. She asks me if I need more time to know what I want... I order right away. We get the food to go. Upon opening it, I immediately can tell it looks different that what we've ordered at other locations. My go-to is the truffle burger and truffle fries. The servings are much smaller here (about at least 1/5 of the normal size). The fries and the burger look so plain too. They didn't have things you can add at other locations (like the fried egg). It tastes just as plain as it looks. Actually it tastes worse. It doesn't even taste edible to be honest, and to say that about my favorite burger place is just depressing. The burger looks like it wasn't made fresh and was just heated up... also the truffle ketchup was white instead of the usual red. I'll post photos. Just... no. Avoid this location like Covid and go to another one. The one in Anaheim is what we visit the most. If you haven't tried it there, let me know how it goes. The difference between the two is like night and day.
Hermenegildo S.
May 29, 2022 @ 9:30pm. Burgers were very delicious but what made this a go to spot was the customer service. From the hostess to our waiter and even the food servers were amazing. They accommodated my daughter when she asked for specific condiments. They were super friendly and amazing. Great spot for an enjoyable and well priced burger with amazing service.
Mary Hodges
My sister and I stopped in to grab a burger before a show at the Ace Theater 2 days ago.The show started at 8 and we arrived at 7. Thought that would be plenty of time for burger and then cross the street to see the show.We walked right in and sat at the bar. My sister ordered a drink and we ordered burgers and fries. We then wait. 10 minutes later the bartender says, hey did anyone here order an old fashioned? My sister says, yea I did. The bartenders says ok and then walks away. She made the drink about 5 minutes later. We are still waiting for our burgers. Its, 7:30, 7:45. We keep asking. They will be ready soon we hear. We finally tell them we need them to go so we can make the show. 7:55, look we say, we have to leave and we will get them later. Finally they give us a bag. We take it, get in line (luckily the show started late due to a technical issue). We open our burgers and they were not even what we ordered. We eat them because we are hungry. They are ok burgers, nothing special. The couple in front of us in line told us they too were at Unami to grab a bite before the show and they too had a horrible experience. Slow service and mixed up orders.I won't be back.
Robert B.
The business has changed from when they first opened. The burgers were juicy but literally no flavor. The fries were small and stringy and not robust like we remembered. We have a large party and the server had trouble getting our order straight even though we were one of the few tables in the place. Not surprised they were slow on a Friday as their reputation probably is widespread
It was my first time coming to this place and the burgers were really delicious. I also enjoyed the fries they were cooked perfectly. I got a shake as well and it made the perfect combo. Unami burger offers something a little different from your ordinary burger stand in Los Angeles. This location is in dowtown LA so obviously the biggest downside is finding parking. The inside of the restaurant is nice and chill and makes for a good night out or a date. Pros -Food was good -They sell alcohol Cons -Parking can be hard to find
The burgers are way overpriced. They are small and nothing special about them. The fries taste like the frozen ones you get at the store. I was very underwhelmed.
So tasty! This is how good hamburger should taste - juicy meat, cheese, pickles and buttery bun. Truffle ketchup combines perfectly with sweet potatoes fries.
Came from out of town and ordered delivery very excited to see Coco. The burgers and fries were pretty solid but we got none of our requested sauces and were missing two items. I called the store back about it and they told me how easy is it to get a refund but it took 2 weeks for anything to happen.
The staff was super friendly and the food tasted great! I wish we had these in Las Vegas!
SAVE YOURSELF AND GO TO THE OTHER LOCATIONS. Smh.. this is by far the worst umami burger in existence. The first one I went to was in Santa Monica and it was great. Now I come this this location and the burgers look and taste completely different, honestly tasted like Burger King. And they got my wife's order wrong and her burger was undercooked to the point it was still pink! Then they remade it and the cheese isn't even melted smh. The fries didn't come seasoned as they're supposed to. And to top it off even the lemonade tasted like water! if this would have been my first time trying umami burger I never would have returned based off this experience. SAVE YOURSELF AND GO TO THE OTHER LOCATIONS.
Highly disappointed in this location. I had to send my burger back because it wasn't cooked all the way. Literally pink inside my patty. No seasoning on fries or burgers. We ordered lemonades that tasted like water with lemon squeezed in it.. the burger was cold and my cheese wasn't melted. Do yourself a favor and go to Umami in Santa Monica!!!! They season your fries and the burgers are cooked thoroughly and juicy with seasoning. I've never been disappointed at the Santa Monica location. The service is better, food better, drinks better.
I came in just before 6pm and there were only two other parties seated. We ordered shakes and water while we looked at the menu. As the place filled up our server (one of only two working) got distracted and didn't take our order until 620pm. After asking several times about our food, we received it at 7:08pm. The server wanted to close out our ticket, but we still hadn't gotten our shakes. Food was okay, but not enough for me to come back because the service was so bad. BTW, I watched as the manager hid behind the bar and didn't offer any help. Finally cashed out at 7:20pm.
Friday night concert next door at The Orpheum. Probably could have scheduled appropriately to accommodate all the additional flow of business from the show. Manager only bothered serving MEN who were ordering cocktails. I watched one woman wait 10 minutes at the bar with the manager right in front of us not saying one word. We get it you're busy but kindly make some sort of contact. She left. Next gentleman sat down with his son. It was probably super exciting to bring his son to this awesome concert only to sit at the bar and again, not one word. They left. My fries never showed up after 40 minutes. Didn't get to enjoy my Tito's & soda because by the time I got it I had to leave. Too bad I didn't know The Orpheum had a bar & restaurant. Next time I'll pass on Umami, what I should have done in the first place.
My husband and I are at Umami Burger waiting for service....its been about 30 mins. We were supposed to go to revervations at Engine Co. 28--however traffic downtown made us late. Tonights Joe Jackson concert at the Orpheum is the reason we are here... My suggestion is that you will spend at least 1.5 hours here 40 minutes waiting to place an order. The concert is in 30 minutes--lets see if the food arrives before curtain?
Restaurantji Recommends
It's alright. I had the black garlic burger and the truffle fries. The patty itself was super flavorful and juicy, if not a little too oily - the bun soaks up too much oil. The downside is you can barely taste the black garlic at all. I think the burger itself is just too plain for what it's supposed to be and what it costs. The truffle fries were solid, though they could be crunchier. Truffle ketchup goes really well with this.
Let me start by saying that I LOVE Umami and come here a lot for cravings. However this is my first time at this location and now I understand why other people rated it low. First, parking. Typical for downtown LA. Took us about half an hour of driving around until we found a spot. Luckily the meters are free on Sundays so there's that. We found one along 9th St (on 9th and Broadway) so it's a great parking spot for here. We walk into Umami and there are ZERO workers there. Waited about 10 minutes. Two people were eating at a table so I asked them if anyone was working. They said yes and they had to put their food together...? We wait. Other than them, the place was empty at 5 in the afternoon. Strange. About 10-15 minutes later, two more people walk in and sit by the bar. Finally someone comes out and pours them a drink. She asks me if I need more time to know what I want... I order right away. We get the food to go. Upon opening it, I immediately can tell it looks different that what we've ordered at other locations. My go-to is the truffle burger and truffle fries. The servings are much smaller here (about at least 1/5 of the normal size). The fries and the burger look so plain too. They didn't have things you can add at other locations (like the fried egg). It tastes just as plain as it looks. Actually it tastes worse. It doesn't even taste edible to be honest, and to say that about my favorite burger place is just depressing. The burger looks like it wasn't made fresh and was just heated up... also the truffle ketchup was white instead of the usual red. I'll post photos. Just... no. Avoid this location like Covid and go to another one. The one in Anaheim is what we visit the most. If you haven't tried it there, let me know how it goes. The difference between the two is like night and day.
May 29, 2022 @ 9:30pm. Burgers were very delicious but what made this a go to spot was the customer service. From the hostess to our waiter and even the food servers were amazing. They accommodated my daughter when she asked for specific condiments. They were super friendly and amazing. Great spot for an enjoyable and well priced burger with amazing service.
My sister and I stopped in to grab a burger before a show at the Ace Theater 2 days ago.The show started at 8 and we arrived at 7. Thought that would be plenty of time for burger and then cross the street to see the show.We walked right in and sat at the bar. My sister ordered a drink and we ordered burgers and fries. We then wait. 10 minutes later the bartender says, hey did anyone here order an old fashioned? My sister says, yea I did. The bartenders says ok and then walks away. She made the drink about 5 minutes later. We are still waiting for our burgers. Its, 7:30, 7:45. We keep asking. They will be ready soon we hear. We finally tell them we need them to go so we can make the show. 7:55, look we say, we have to leave and we will get them later. Finally they give us a bag. We take it, get in line (luckily the show started late due to a technical issue). We open our burgers and they were not even what we ordered. We eat them because we are hungry. They are ok burgers, nothing special. The couple in front of us in line told us they too were at Unami to grab a bite before the show and they too had a horrible experience. Slow service and mixed up orders.I won't be back.
The business has changed from when they first opened. The burgers were juicy but literally no flavor. The fries were small and stringy and not robust like we remembered. We have a large party and the server had trouble getting our order straight even though we were one of the few tables in the place. Not surprised they were slow on a Friday as their reputation probably is widespread