I had high expectations since we were staying at the Four Seasons, a world renowned institution, but my stay was a major disappointment. The bathroom in my room was grimy and dirty, with exposed walls from lifting wallpaper. To make matters worse, the bed sheets had noticeable stains on them. Separately, I had an unpleasant run in with the valet who presented an aggressive attitude when dealing with the movement of vehicles which was out of pocket for such typically pleasant members of Four Seasons staff. For the cost of a stay at this location, these issues were completely unacceptable. I advise others to think twice before booking here. See photos for evidence of a clearly neglected room.
bevbQ5348DG
Everything here is great - pity that the housekeeping staff do not respect a do not disturb sign and call to advise you that it is on the door and they wish to clean! Defeats the point of a do not disturb!
bransona736
Went for birthday for three days, I must say they went all out providing amazing service throughout the entire trip. From Diane and Eric helping us when we arrived. To the pool staff giving me amazing recommendations, PF&W with their amazing food and beverages, and Ms Martinez keeping our room fresh everytime we returned. I couldn't have asked for a better experience, truly hospitality at its finest, and definitely worth going and returning.
dpC6598FJ
A go to luxury spot in LA. I might even call it, classic. This luxury experience in Beverly Hills never gets old. It feels like a private paradise which is close to everything. Amenities are excellent as well.
TM99
Hands up, this has been my favourite hotel in LA for years and I have lost count how many times I have stayed there (and I do try to get out here every year for a few days). I have stayed in almost all the 5 star luxury hotels in town but each time when planning my return I think “should I try a new place or go back to another very good one?” and then I think “why would I do that? I want to go home”. That is what I love most about it. I always feel so at home here – almost like I am with family (albeit the most accommodating and service-focused family you could hope for). We are spoilt and always have one of the big suites when in town: this time it was the Grand Doheny Suite. Great size and space, beautiful bedroom, huge sitting room and dining table. Gorgeous flower arrangements. Plus a kitchen for me to make my cups of tea – I can’t imagine anyone has ever cooked anything in it! Two bathrooms and I'm loving the new Byredo toiletries as well. Two terraces. That lovely view in Beverly Hills and the sun is almost always shining. The pool is great and I always enjoy watching the very entertaining scene there. The staff up there are also very good and it is the teams that are the big draw at this fabulous hotel. It isn’t the biggest, newest or blingiest hotel in town but for me it’s the best. Great F&B. Lovely lunches and breakfasts in the shaded terrace and Edward and co at the Concierge desk. Edward is my favourite person there – I just love stopping by catching up on the latest restaurants and a bit of gossip. Don’t change anything – I’m already booked for a few days R&R again in July!
Daydream55559600985
I loved this property for so many reasons, but the best part was the amazing service throughout every part of the hotel. I felt welcome but not high maintenance and it was a genuine feeling of thought and care that came from each member of the service team. I loved the balcony in our California Suite and the beds were beyond comfortable. The temperature in the room was perfect and the housekeeping went above and beyond with requests! I also loved the location!
eddieelqutob
Food was amazing, hotel is amazing, staff is superb. Everyone was extremely friendly from the time we arrived to the time we departed. Very accommodating and friendly. We will stay there again when we visit LA next year!
Vacationer539713
This hotel is in a fantastic location in Beverley Hills and almost equidistant between Santa Monica beach and the Universal theme park / city walk. The interior decor is fantastic and the resort style pool is a great place to unwind after a busy day and the staff are very attentive here. However, our first night was a real let down, I checked in on line and arrived at the hotel 70 minutes after the earliest check in time to find our room was not ready and had to wait in reception (I was then told my room had been upgraded but this didn't appear to be the case). Our suite included a roll back bed which i expected to be made up at the evening turn back service, but i arrived back at our room after dinner to find this was not the case. I called the hotel reception team numerous times but the phone wasn't answered, I then proceeded to descend nine floors to resolve the problem - ! explained I had tried to call but they replied that they had been busy but had noticed the missed calls. In which case, why didn't they call back? The restaurant is very good and the outdoor space is leafy and green masking the hotels urban location - its a nice place to spend time. Breakfast service is slow but this wasn't a huge issue for my family as we were on vacation. The housekeeping team were very helpful.
Journey64372791634
Great service, good rooms and great food. Only thing not working for me is how cold they keep the common areas and the restaurant. One always needs a sweater or a jacket and keeping such low temperatures is not energy efficient either. Not climate friendly. Don’t let the cold temperatures wash away the warmth that the people otherwise provide.
madrose23
room was not up to par, the cupboard doors didn't close, the towels looked older, the bedside lamp was missing the finial so it looked sloppy-just not at all what i expect from this hotel, especially for the money, and the fact that i've been a guest for many years
We visit Beverly Hills each year and have stayed at the “best “hotels in the area . We have finally settled on this hotel . The staff are amazing from the pool to reception, to the forecourt . In particular the management are amazing . They are constantly trying to improve the hotel offering . They show real dedication , flexibility and care to enhance our experience . In particular JOSEPHINE TONG , the Guest experience manager was super helpful . Whatever she could do to make our stay more enjoyable she delivered ! We will be returning next year . My entire family agree this works brilliantly in each department . OUTSTANDING
OrrvilleRedRider
My wife and I spent 2 nights at the Four Seasons Hotel Los Angeles at Beverly Hills in early February, 2023. I recommend the hotel. This was Grammy Award weekend. I ended up reserving at the Four Seasons because our normal refuge in Los Angeles, the Hotel Bel-Air, was requiring a minimum stay over the weekend. I was happy with my choice. First impressions are often the strongest, and so when we drove up to the hotel around 2 pm on a Friday and there was a long line of cars waiting for valet parking I tensed up – what was I getting into? As it happens, long lines of cars aren’t a problem at the Four Seasons Los Angeles – I’ve never seen that many cars disposed of that quickly. It was our turn in just a matter of minutes, and after we noted that we were checking in (most guests were coming for a Grammy-related event), our car was swiftly unloaded and we were whisked off to the front desk. Impressive. Throughout the stay, the valet parking operation was efficient and friendly, even with what seemed to me to be an overwhelming volume of cars. It rivals (and probably tops, just due to that volume) that of the Bel-Air, which I’ve praised in prior reviews. Well done! Our check-in was handled well, and we were escorted up to our one bedroom Hollywood Suite. It was a bit of an initial let-down. This is at least in part the hotel’s fault. There are two complementary one bedroom suite types – the California Suite, where the bedroom has a window, and the Hollywood Suite, where the bedroom is in the interior, without a window. That wasn’t apparent readily to me from the website – the photo of the Hollywood Suite doesn’t show the bedroom, just the living room. When I drilled down more closely after arrival, I did find in the fine print under “views” one click further under the room type: (suite features an interior bedroom). Ok. But when I mentioned my surprise to the manager on duty, I got a “that happens a lot” response, with an offer to change room types. Since we were only there for two nights, and had unpacked, I opted to stay where I was. BUT – and I told the hotel this in my departure comments – the website should show a picture that highlights that the bedroom is in the interior. That comment, as of this writing, has been ignored. The disappointment with the bedroom notwithstanding, the suite was very comfortable and spacious, and the living room especially comfortable. HVAC worked flawlessly, and the lighting was good for reading in multiple locations in the living room and bedroom (thank heavens whoever is in charge of lighting at the Four Seasons San Francisco at Embarcadero hasn’t made it here yet to ruin the lighting). The room was very quiet (and I worried because there was a tent set up 10 floors down for an event). All of the bedding, linens, and bathroom accoutrements were at Four Seasons levels. Housekeeping was flawless throughout our brief stay. Breakfast merits a special note. The options on the breakfast menu were a step beyond the normal hotel breakfast. The fruit plate, in particular, was delicious and contained unexpected fruits. Service was excellent – and, the servers weren’t distracted by the many music industry celebrities that were enjoying breakfast the same time we were. Again, well done. I’m glad we stayed at the Four Seasons Los Angeles at Beverly Hills. I’d stay here again. I probably still favor the Bel-Air over this hotel due to the “oasis of calm” nature of the Bel-Air, but the Four Seasons beats the Peninsula hands down now as my fall-back option.
yumvelytv
We stayed here for the PGA U.S. Open tournament. This hotel is amazing. No wonder why it was voted #1 Hotel in LA in 2022. Rooms are super clean, amenities are awesome. Pretty boutique pool. Food was great, too. Staffs are Amazing! Front desk Diane treated us like Kings and Queen. Even sent us a 'HAND WRITTEN' Thank you Card. Highly recommend!
393mariyak
Hotel is ok, but food is not good and totally overpriced. 2 hard fried eggs and 4 small (not crispy) breakfast potatoes lovelessly slapped on the plate for ca. 30$ is not what you expect from a 5 star hotel. They also absolutely cannot make a good coffee. You easily get to 200$ for basic breakfast for two, that isn’t good.
yinan147
Everything you'd expect from Four Seasons and more. Super friendly and professional staff. Spacious, clean, and well equipped rooms. Higher floors have great view, with balcony too. I liked their aluminum canned water. Excellent Italian restaurant Culina. Manager David even emailed me assuring that they'd save my room preference profile for future stays, very impressive, thanks! Four Season is often the answer when I struggle to find hotels that don't compromise on having both location/neighbourhood and views, this is another example.
I had high expectations since we were staying at the Four Seasons, a world renowned institution, but my stay was a major disappointment. The bathroom in my room was grimy and dirty, with exposed walls from lifting wallpaper. To make matters worse, the bed sheets had noticeable stains on them. Separately, I had an unpleasant run in with the valet who presented an aggressive attitude when dealing with the movement of vehicles which was out of pocket for such typically pleasant members of Four Seasons staff. For the cost of a stay at this location, these issues were completely unacceptable. I advise others to think twice before booking here. See photos for evidence of a clearly neglected room.
Everything here is great - pity that the housekeeping staff do not respect a do not disturb sign and call to advise you that it is on the door and they wish to clean! Defeats the point of a do not disturb!
Went for birthday for three days, I must say they went all out providing amazing service throughout the entire trip. From Diane and Eric helping us when we arrived. To the pool staff giving me amazing recommendations, PF&W with their amazing food and beverages, and Ms Martinez keeping our room fresh everytime we returned. I couldn't have asked for a better experience, truly hospitality at its finest, and definitely worth going and returning.
A go to luxury spot in LA. I might even call it, classic. This luxury experience in Beverly Hills never gets old. It feels like a private paradise which is close to everything. Amenities are excellent as well.
Hands up, this has been my favourite hotel in LA for years and I have lost count how many times I have stayed there (and I do try to get out here every year for a few days). I have stayed in almost all the 5 star luxury hotels in town but each time when planning my return I think “should I try a new place or go back to another very good one?” and then I think “why would I do that? I want to go home”. That is what I love most about it. I always feel so at home here – almost like I am with family (albeit the most accommodating and service-focused family you could hope for). We are spoilt and always have one of the big suites when in town: this time it was the Grand Doheny Suite. Great size and space, beautiful bedroom, huge sitting room and dining table. Gorgeous flower arrangements. Plus a kitchen for me to make my cups of tea – I can’t imagine anyone has ever cooked anything in it! Two bathrooms and I'm loving the new Byredo toiletries as well. Two terraces. That lovely view in Beverly Hills and the sun is almost always shining. The pool is great and I always enjoy watching the very entertaining scene there. The staff up there are also very good and it is the teams that are the big draw at this fabulous hotel. It isn’t the biggest, newest or blingiest hotel in town but for me it’s the best. Great F&B. Lovely lunches and breakfasts in the shaded terrace and Edward and co at the Concierge desk. Edward is my favourite person there – I just love stopping by catching up on the latest restaurants and a bit of gossip. Don’t change anything – I’m already booked for a few days R&R again in July!
I loved this property for so many reasons, but the best part was the amazing service throughout every part of the hotel. I felt welcome but not high maintenance and it was a genuine feeling of thought and care that came from each member of the service team. I loved the balcony in our California Suite and the beds were beyond comfortable. The temperature in the room was perfect and the housekeeping went above and beyond with requests! I also loved the location!
Food was amazing, hotel is amazing, staff is superb. Everyone was extremely friendly from the time we arrived to the time we departed. Very accommodating and friendly. We will stay there again when we visit LA next year!
This hotel is in a fantastic location in Beverley Hills and almost equidistant between Santa Monica beach and the Universal theme park / city walk. The interior decor is fantastic and the resort style pool is a great place to unwind after a busy day and the staff are very attentive here. However, our first night was a real let down, I checked in on line and arrived at the hotel 70 minutes after the earliest check in time to find our room was not ready and had to wait in reception (I was then told my room had been upgraded but this didn't appear to be the case). Our suite included a roll back bed which i expected to be made up at the evening turn back service, but i arrived back at our room after dinner to find this was not the case. I called the hotel reception team numerous times but the phone wasn't answered, I then proceeded to descend nine floors to resolve the problem - ! explained I had tried to call but they replied that they had been busy but had noticed the missed calls. In which case, why didn't they call back? The restaurant is very good and the outdoor space is leafy and green masking the hotels urban location - its a nice place to spend time. Breakfast service is slow but this wasn't a huge issue for my family as we were on vacation. The housekeeping team were very helpful.
Great service, good rooms and great food. Only thing not working for me is how cold they keep the common areas and the restaurant. One always needs a sweater or a jacket and keeping such low temperatures is not energy efficient either. Not climate friendly. Don’t let the cold temperatures wash away the warmth that the people otherwise provide.
room was not up to par, the cupboard doors didn't close, the towels looked older, the bedside lamp was missing the finial so it looked sloppy-just not at all what i expect from this hotel, especially for the money, and the fact that i've been a guest for many years
Restaurantji Recommends
We visit Beverly Hills each year and have stayed at the “best “hotels in the area . We have finally settled on this hotel . The staff are amazing from the pool to reception, to the forecourt . In particular the management are amazing . They are constantly trying to improve the hotel offering . They show real dedication , flexibility and care to enhance our experience . In particular JOSEPHINE TONG , the Guest experience manager was super helpful . Whatever she could do to make our stay more enjoyable she delivered ! We will be returning next year . My entire family agree this works brilliantly in each department . OUTSTANDING
My wife and I spent 2 nights at the Four Seasons Hotel Los Angeles at Beverly Hills in early February, 2023. I recommend the hotel. This was Grammy Award weekend. I ended up reserving at the Four Seasons because our normal refuge in Los Angeles, the Hotel Bel-Air, was requiring a minimum stay over the weekend. I was happy with my choice. First impressions are often the strongest, and so when we drove up to the hotel around 2 pm on a Friday and there was a long line of cars waiting for valet parking I tensed up – what was I getting into? As it happens, long lines of cars aren’t a problem at the Four Seasons Los Angeles – I’ve never seen that many cars disposed of that quickly. It was our turn in just a matter of minutes, and after we noted that we were checking in (most guests were coming for a Grammy-related event), our car was swiftly unloaded and we were whisked off to the front desk. Impressive. Throughout the stay, the valet parking operation was efficient and friendly, even with what seemed to me to be an overwhelming volume of cars. It rivals (and probably tops, just due to that volume) that of the Bel-Air, which I’ve praised in prior reviews. Well done! Our check-in was handled well, and we were escorted up to our one bedroom Hollywood Suite. It was a bit of an initial let-down. This is at least in part the hotel’s fault. There are two complementary one bedroom suite types – the California Suite, where the bedroom has a window, and the Hollywood Suite, where the bedroom is in the interior, without a window. That wasn’t apparent readily to me from the website – the photo of the Hollywood Suite doesn’t show the bedroom, just the living room. When I drilled down more closely after arrival, I did find in the fine print under “views” one click further under the room type: (suite features an interior bedroom). Ok. But when I mentioned my surprise to the manager on duty, I got a “that happens a lot” response, with an offer to change room types. Since we were only there for two nights, and had unpacked, I opted to stay where I was. BUT – and I told the hotel this in my departure comments – the website should show a picture that highlights that the bedroom is in the interior. That comment, as of this writing, has been ignored. The disappointment with the bedroom notwithstanding, the suite was very comfortable and spacious, and the living room especially comfortable. HVAC worked flawlessly, and the lighting was good for reading in multiple locations in the living room and bedroom (thank heavens whoever is in charge of lighting at the Four Seasons San Francisco at Embarcadero hasn’t made it here yet to ruin the lighting). The room was very quiet (and I worried because there was a tent set up 10 floors down for an event). All of the bedding, linens, and bathroom accoutrements were at Four Seasons levels. Housekeeping was flawless throughout our brief stay. Breakfast merits a special note. The options on the breakfast menu were a step beyond the normal hotel breakfast. The fruit plate, in particular, was delicious and contained unexpected fruits. Service was excellent – and, the servers weren’t distracted by the many music industry celebrities that were enjoying breakfast the same time we were. Again, well done. I’m glad we stayed at the Four Seasons Los Angeles at Beverly Hills. I’d stay here again. I probably still favor the Bel-Air over this hotel due to the “oasis of calm” nature of the Bel-Air, but the Four Seasons beats the Peninsula hands down now as my fall-back option.
We stayed here for the PGA U.S. Open tournament. This hotel is amazing. No wonder why it was voted #1 Hotel in LA in 2022. Rooms are super clean, amenities are awesome. Pretty boutique pool. Food was great, too. Staffs are Amazing! Front desk Diane treated us like Kings and Queen. Even sent us a 'HAND WRITTEN' Thank you Card. Highly recommend!
Hotel is ok, but food is not good and totally overpriced. 2 hard fried eggs and 4 small (not crispy) breakfast potatoes lovelessly slapped on the plate for ca. 30$ is not what you expect from a 5 star hotel. They also absolutely cannot make a good coffee. You easily get to 200$ for basic breakfast for two, that isn’t good.
Everything you'd expect from Four Seasons and more. Super friendly and professional staff. Spacious, clean, and well equipped rooms. Higher floors have great view, with balcony too. I liked their aluminum canned water. Excellent Italian restaurant Culina. Manager David even emailed me assuring that they'd save my room preference profile for future stays, very impressive, thanks! Four Season is often the answer when I struggle to find hotels that don't compromise on having both location/neighbourhood and views, this is another example.