Subway
809 Santa Cruz Ave, Menlo Park
(650) 330-1692
Recent Reviews
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It was a nice little shop, they only had 1 person working so they had easily got overwhelmed when myself and 2 others were acting but the ingredients are good
Kid-friendliness: It really depends on the worker and the child
Wheelchair accessibility: It has a push to enter door, which may be hard to enter and may need a 2nd person. Also, the door needs to be realigned
Atmosphere: 4
Food: 5
Service: 3
My main issue is they never read notes online for making my sandwich. I always ask for them to put mayo and mustard on the bread and every time I come, they never do it. They put the mayo and mustard on the meat not on bread, which is weird. Sandwiches are always mid. Honestly the worst Subway location and I’ve been to many.
Atmosphere: 2
Food: 1
Service: 2
I had a Subway sandwich, and a pretty girl made it for me. She did an excellent job and was very helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Very good place to eat!
Atmosphere: 5
Food: 5
Service: 5
Very good place to eat!
Atmosphere: 5
Food: 5
Service: 5
Be careful when ordering here. Sandwich artist bearded man pretended he heard me ordering a Steak Bacon n’ Cheese when I clearly asked for a Steak egg n’ cheese breakfast.
Instead of charging me $6 I ended paying $9 and he never added eggs to the sandwich either. Total Rip-off. Beware to make sure he isn’t going to change the order to get more money out of you and give you less.
No This place is all bad with their customers
This location does not accept coupons for some undisclosed reason. The guy working the counter was nice enough about it but it defeated the entire point of going in. Don’t send out a sheet of coupons in the mail if you’re not going to accept them
This place was my favorite before and during the pandemic, but something happened when subway changed their menus a few months ago. Customer service is horrible lately too.If the owner or manager reads this, please make sure you tell the people that they should not argue with the costumers if the costumers prefer a specific way of making their sandwiches.If you are looking for a subway restaurant with better customer service, go to Red Wood City
Atmosphere: 4
Food: 5
Service: 1
Good service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very clean, friendly staff. Subs to a little long but that’s it! 8/10
Be careful when ordering here. Sandwich artist bearded man pretended he heard me ordering a Steak Bacon n’ Cheese when I clearly asked for a Steak egg n’ cheese breakfast.Instead of charging me $6 I ended paying $9 and he never added eggs to the sandwich either. Total Rip-off. Beware to make sure he isn’t going to change the order to get more money out of you and give you less.
The manager on duty was very nice and explained to me how the Bobo50% discount worked. He was very helpful and accommodating. Thank you for making my experience here pleasurable. The sandwiches were great!
Very bad attitude, no napkins or take away bags!
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service, soggy food, and little to no meat. I placed an in-store pickup and my food was not made until 10 minutes AFTER the max pickup time. After my sandwich was made, they left it behind the counter and did not place it on the to-go stand. I went up to the counter and requested the sandwich which they rudely told me to wait and that it was still being made. They handed me the same sandwich behind the counter and did not include napkins. Don't bother coming here.
Atmosphere: 1
Food: 1
Service: 1
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