Subway
809 Santa Cruz Ave, Menlo Park
(650) 330-1692
Recent Reviews
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There's a new employee there. Guy with a big beard. Total jerk. There was an hour left before closing. He refuses to let me eat inside or use the bathroom. Is he racist or something?
Atmosphere: 1
Service: 1
Not sure if the guy on duty today was having a bad day but clearly could'nt be bothered with any aspect of customer service. Taking my order for 2 sandwiches seemed like an inconvience. Not welcoming.
Love love love their meatballs sandwich on sour dough bun. Sometimes they don't have sourdough but it's almost as good & beats any others I've had.
Atmosphere: 5
Food: 5
Service: 5
It was a nice little shop, they only had 1 person working so they had easily got overwhelmed when myself and 2 others were acting but the ingredients are good
Kid-friendliness: It really depends on the worker and the child
Wheelchair accessibility: It has a push to enter door, which may be hard to enter and may need a 2nd person. Also, the door needs to be realigned
Atmosphere: 4
Food: 5
Service: 3
My main issue is they never read notes online for making my sandwich. I always ask for them to put mayo and mustard on the bread and every time I come, they never do it. They put the mayo and mustard on the meat not on bread, which is weird. Sandwiches are always mid. Honestly the worst Subway location and I’ve been to many.
Atmosphere: 2
Food: 1
Service: 2
I had a Subway sandwich, and a pretty girl made it for me. She did an excellent job and was very helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Very good place to eat!
Atmosphere: 5
Food: 5
Service: 5
Very good place to eat!
Atmosphere: 5
Food: 5
Service: 5
Be careful when ordering here. Sandwich artist bearded man pretended he heard me ordering a Steak Bacon n’ Cheese when I clearly asked for a Steak egg n’ cheese breakfast.
Instead of charging me $6 I ended paying $9 and he never added eggs to the sandwich either. Total Rip-off. Beware to make sure he isn’t going to change the order to get more money out of you and give you less.
No This place is all bad with their customers
Restaurantji Recommends
This location does not accept coupons for some undisclosed reason. The guy working the counter was nice enough about it but it defeated the entire point of going in. Don’t send out a sheet of coupons in the mail if you’re not going to accept them
This place was my favorite before and during the pandemic, but something happened when subway changed their menus a few months ago. Customer service is horrible lately too.If the owner or manager reads this, please make sure you tell the people that they should not argue with the costumers if the costumers prefer a specific way of making their sandwiches.If you are looking for a subway restaurant with better customer service, go to Red Wood City
Atmosphere: 4
Food: 5
Service: 1
Good service
Atmosphere: 5
Food: 5
Service: 5
Very clean, friendly staff. Subs to a little long but that’s it! 8/10
Be careful when ordering here. Sandwich artist bearded man pretended he heard me ordering a Steak Bacon n’ Cheese when I clearly asked for a Steak egg n’ cheese breakfast.Instead of charging me $6 I ended paying $9 and he never added eggs to the sandwich either. Total Rip-off. Beware to make sure he isn’t going to change the order to get more money out of you and give you less.
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