I have a friend who loves Dutch Bros, so I decided to finally give them a try. Unfortunately, this visit was enough to convince me not to return.
First, the drive-thru entrance off their posted address was blocked, forcing cars to reverse and weave through neighboring businesses’ parking lots just to reach the actual line. I genuinely considered abandoning the detour and ordering from one of those businesses instead—now I wish I had.
Once you reach Dutch Bros’ split-lane drive-thru, be prepared to wait. A long time. The car that pulled in after me in Lane 1 had their order taken immediately, while the four cars in front of me, and myself, were completely ignored. I watched six cars from Lane 1 order and drive away before our lane even inched forward and my order was finally taken.
When I reached the window, I received my hot drink and a muffin top. My drink had already spilled down the cup before it was handed to me, leaving my hands and then steering wheel a mess. As for the muffin top, I wasn’t aware Dutch Bros doesn’t serve real food, and this item tasted like something from a hospital waiting room vending machine: cold, stale, and just unpleasant. If this is their standard, it’s not a good one.
This Olive Drive location completely ruined my interest in Dutch Bros. I think I’ll help my friend transition to a place with professional service and quality products.
I will say the mocha itself was okay, but not nearly enough to make up for the rest of the experience.
Atmosphere: 1
Food: 1
Service: 1
Maritza Cogco
Was my first time. Didn't really know what to order and the cashier seemed a bit annoyed overall the drink was good.
Atmosphere: 4
Food: 4
Service: 3
Elena Flores
Dissapointed once again at another dutch bros location. SUCKS because I LOVE dutch but these little kids they have working here need to go!!!!!! Never pay attention to the line to busy talking and joking with everyone that they are constantly skipping people in line ! Terrible.
Atmosphere: 1
Service: 1
Megan Amezcua
Make that 5 min extra drive to the one on W Olive Ave, lines are much faster and customer service much friendlier. At the window two baristas made our drinks therefore we saw how it was made, I had asked for extra soft top and they gave me regular amount. As soon as the barista gave us our drinks I said “excuse me” and he decided to walk away. I told my husband to call the other barista working on other drinks and we were gaslighted, she said it did have extra and that it was settling. I had noting else to say besides ok. So disappointing for something we pay for.
Traci Garcia
Update: mobile ordering has gotten worse over here. It comes down to if I have somewhere I need to be: Starbucks, if I have time and have no where to be: Dutch bros. That says a lot. I think they do a pretty good job overall. Yes they have gotten my drink wrong a couple times but I always just email support or go back. They always make it right. Reason for 4 stars is the most frustrating thing to me is mobile ordering ahead does nothing for you at the location. 99% of the time you are waiting like everyone else in the drive thru line until you get to the window. 85% of the time the drinks are just being made. Either they don’t have runners to run it out or it’s a system issue but needs to be evaluated as a whole.
Atmosphere: 5
Food: 5
Service: 2
Carlos Rodriguez
Customer service was great! Super friendly staff, Keenan was amazing! Favorite Dutch to go when I’m in Merced
Atmosphere: 5
Food: 5
Service: 5
Prieta Chula 69
🙃🙂🙃
Atmosphere: 4
Food: 4
Service: 4
Melissa Rivas
Im so sad right now I went to Dutch and I got the worse customer service EVER! There was two people at the window and my drink was just not it, it seemed like they didn’t have enough of the blend to fill the cup so they added milk and syrup which made the drink seem very watery when it was suppose to be blended and so I asked nicely if I could get it remade and the girl rolled her eyes and grabbed my drink and took about 4 mins to give me my drink back but all she did was blend ice and add it to the top and let it be… I then went inside where the nicest guy apologized and asked to remake my drink but I didn’t want to bother them anymore, I was already embarrassed as it is because I never speak up and I finally did and it was the worse thing ever so I asked for a refund but they couldn’t since it had been more than 5 mins … anyway this is what I ended up with so disappointing and now my $8 drink has to go to the trash because I know NO ONE will say this looks Appetizing. This is btw suppose to be a picture perfect with a additional expresso shot and almond milk and modifications are not free…
So tired of placing a mobile order, waiting for over 20 minutes, and then being told they forgot.
Steff Unni
Dutch Bros... always delish per usual 👍🏻
Atmosphere: 5
Food: 4
Service: 5
Maged Elshatory
Staff are super friendly. Lemonade is great
Atmosphere: 5
Food: 5
Service: 5
Jessica
I have held back from making this review for a while and I gave this location several chances because it is closest to where I work.. But somehow, I noticed this is a big issue at this location and there is several low reviews About the same issue. So first of all every time I happen to do a mobile order so that it can be ready on time I show up and my drinks either not ready or I have to wait 5 to 10 minutes to just get help. I usually put my order in at least 40 minutes before I’ll be there (because somehow it’s never done) and there’s been a few times the drink is not done yet! After it’s been 15-40 minutes PAST pick up time. And the times that my drink does happen to be ready, I go up to the window and I stand there and wait and watch multiple workers pass by me see me and not even acknowledge me or ask what I need when a drink that is mobile pickup and should not take so long to hand over. I’m very respectful and patient so every time I try to be understanding that they have the drive-through line and they are busy but they really exceed the limit… I’ve tried to ask why does it take so long for someone at the window with mobile order to get a drink it defeats the purpose.. they pretty much told me they prioritize drive thru because it’s always full. Okay? But I put my mobile order way before and I’m just coming to pick up a drink that should be done!! (Should take less than 2 minutes) there’s been a few times I’ve been late work/class due to this issue.. I plan ahead and they still can’t get my drink at the time I placed the order (or remotely close). I suggest retraining or prioritizing customers at the window/ mobile orders since they just all seem to be working on drive thru drinks or drawing/ talking about non related work topics.. which makes it more frustrating ! It takes a lot for me to complain and this issue has happened to me EVERY time I visit this exact location wether it’s busy OR not busy. And today was the same issue, and to top it off my drink was nothing like what it usually should be or taste.. I threw it away because I was so upset about the wait time issue AGAIN and the flavor was just not drinkable, clearly thrown together quickly.. I hope you guys really look into this issue as many others experience it and will decide to go to another business that doesn’t have this reoccurring issue! Customer service is good they are all polite aside from them ignoring customers in the window ( literally pass by you and don’t come until 5-8 mins after)
Atmosphere: 2
Food: 2
Service: 4
STORM OPS
So professional and polite , I will be coming back for sure , 5 star service all around
Drive thru takes so long.
Atmosphere: 3
Food: 3
Service: 3
I have a friend who loves Dutch Bros, so I decided to finally give them a try. Unfortunately, this visit was enough to convince me not to return.
First, the drive-thru entrance off their posted address was blocked, forcing cars to reverse and weave through neighboring businesses’ parking lots just to reach the actual line. I genuinely considered abandoning the detour and ordering from one of those businesses instead—now I wish I had.
Once you reach Dutch Bros’ split-lane drive-thru, be prepared to wait. A long time. The car that pulled in after me in Lane 1 had their order taken immediately, while the four cars in front of me, and myself, were completely ignored. I watched six cars from Lane 1 order and drive away before our lane even inched forward and my order was finally taken.
When I reached the window, I received my hot drink and a muffin top. My drink had already spilled down the cup before it was handed to me, leaving my hands and then steering wheel a mess. As for the muffin top, I wasn’t aware Dutch Bros doesn’t serve real food, and this item tasted like something from a hospital waiting room vending machine: cold, stale, and just unpleasant. If this is their standard, it’s not a good one.
This Olive Drive location completely ruined my interest in Dutch Bros. I think I’ll help my friend transition to a place with professional service and quality products.
I will say the mocha itself was okay, but not nearly enough to make up for the rest of the experience.
Atmosphere: 1
Food: 1
Service: 1
Was my first time. Didn't really know what to order and the cashier seemed a bit annoyed overall the drink was good.
Atmosphere: 4
Food: 4
Service: 3
Dissapointed once again at another dutch bros location. SUCKS because I LOVE dutch but these little kids they have working here need to go!!!!!! Never pay attention to the line to busy talking and joking with everyone that they are constantly skipping people in line ! Terrible.
Atmosphere: 1
Service: 1
Make that 5 min extra drive to the one on W Olive Ave, lines are much faster and customer service much friendlier. At the window two baristas made our drinks therefore we saw how it was made, I had asked for extra soft top and they gave me regular amount. As soon as the barista gave us our drinks I said “excuse me” and he decided to walk away. I told my husband to call the other barista working on other drinks and we were gaslighted, she said it did have extra and that it was settling. I had noting else to say besides ok. So disappointing for something we pay for.
Update: mobile ordering has gotten worse over here. It comes down to if I have somewhere I need to be: Starbucks, if I have time and have no where to be: Dutch bros. That says a lot.
I think they do a pretty good job overall. Yes they have gotten my drink wrong a couple times but I always just email support or go back. They always make it right. Reason for 4 stars is the most frustrating thing to me is mobile ordering ahead does nothing for you at the location. 99% of the time you are waiting like everyone else in the drive thru line until you get to the window. 85% of the time the drinks are just being made. Either they don’t have runners to run it out or it’s a system issue but needs to be evaluated as a whole.
Atmosphere: 5
Food: 5
Service: 2
Customer service was great! Super friendly staff, Keenan was amazing! Favorite Dutch to go when I’m in Merced
Atmosphere: 5
Food: 5
Service: 5
🙃🙂🙃
Atmosphere: 4
Food: 4
Service: 4
Im so sad right now I went to Dutch and I got the worse customer service EVER! There was two people at the window and my drink was just not it, it seemed like they didn’t have enough of the blend to fill the cup so they added milk and syrup which made the drink seem very watery when it was suppose to be blended and so I asked nicely if I could get it remade and the girl rolled her eyes and grabbed my drink and took about 4 mins to give me my drink back but all she did was blend ice and add it to the top and let it be… I then went inside where the nicest guy apologized and asked to remake my drink but I didn’t want to bother them anymore, I was already embarrassed as it is because I never speak up and I finally did and it was the worse thing ever so I asked for a refund but they couldn’t since it had been more than 5 mins … anyway this is what I ended up with so disappointing and now my $8 drink has to go to the trash because I know NO ONE will say this looks Appetizing. This is btw suppose to be a picture perfect with a additional expresso shot and almond milk and modifications are not free…
Atmosphere: 1
Food: 1
Service: 2
Absolutely LOVE dutch bros.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So tired of placing a mobile order, waiting for over 20 minutes, and then being told they forgot.
Dutch Bros... always delish per usual 👍🏻
Atmosphere: 5
Food: 4
Service: 5
Staff are super friendly. Lemonade is great
Atmosphere: 5
Food: 5
Service: 5
I have held back from making this review for a while and I gave this location several chances because it is closest to where I work.. But somehow, I noticed this is a big issue at this location and there is several low reviews About the same issue. So first of all every time I happen to do a mobile order so that it can be ready on time I show up and my drinks either not ready or I have to wait 5 to 10 minutes to just get help. I usually put my order in at least 40 minutes before I’ll be there (because somehow it’s never done) and there’s been a few times the drink is not done yet! After it’s been 15-40 minutes PAST pick up time. And the times that my drink does happen to be ready, I go up to the window and I stand there and wait and watch multiple workers pass by me see me and not even acknowledge me or ask what I need when a drink that is mobile pickup and should not take so long to hand over. I’m very respectful and patient so every time I try to be understanding that they have the drive-through line and they are busy but they really exceed the limit… I’ve tried to ask why does it take so long for someone at the window with mobile order to get a drink it defeats the purpose.. they pretty much told me they prioritize drive thru because it’s always full. Okay? But I put my mobile order way before and I’m just coming to pick up a drink that should be done!! (Should take less than 2 minutes) there’s been a few times I’ve been late work/class due to this issue.. I plan ahead and they still can’t get my drink at the time I placed the order (or remotely close). I suggest retraining or prioritizing customers at the window/ mobile orders since they just all seem to be working on drive thru drinks or drawing/ talking about non related work topics.. which makes it more frustrating ! It takes a lot for me to complain and this issue has happened to me EVERY time I visit this exact location wether it’s busy OR not busy. And today was the same issue, and to top it off my drink was nothing like what it usually should be or taste.. I threw it away because I was so upset about the wait time issue AGAIN and the flavor was just not drinkable, clearly thrown together quickly.. I hope you guys really look into this issue as many others experience it and will decide to go to another business that doesn’t have this reoccurring issue! Customer service is good they are all polite aside from them ignoring customers in the window ( literally pass by you and don’t come until 5-8 mins after)
Atmosphere: 2
Food: 2
Service: 4
So professional and polite , I will be coming back for sure , 5 star service all around
Atmosphere: 5
Food: 5
Service: 5
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