Was given a coffee black. Asked for cream again and they gave me cream on the side (this is drive thru).
Ten seconds later I’m jumping out of the car because my hands and thigh are burned.
Stock up on burn cream before going.
Atmosphere: 1
Food: 1
Service: 1
Jgxfgg Ffgc
Staff was very rude and treated me different from other customers
Atmosphere: 1
Food: 3
Service: 1
Bobbie Approved
They let me use the restroom so I give them 5 stars for letting me use the restroom without any issues. All the staff were very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Jessica Balma
Very nice staff. Not 100% in love with the new paper cup requirements for cold drinks in Monterey though.
Service: 5
katelynnn R
Got a venti iced horchata oat milk expresso. Honestly beyond upset of how much ice they put. 5 sips my coffee is gone. Do better
Service: 3
Robert Tebbe
Completely Unacceptable Behavior from Starbucks Manager – Shocked as a Customer and Shareholder
As a longtime customer and shareholder in Starbucks, I was appalled by the actions of the manager at this location. My wife, our 3-year-old child, and a few friends—also with young children—were treated with unbelievable disrespect. Rather than resolving a simple misunderstanding with basic human decency, the manager chose to escalate the situation by calling the police on a group of parents with toddlers.
This was not only an excessive overreaction but showed a disturbing lack of judgment and empathy. At no point was anyone being disruptive or threatening. The children were simply enjoying a few moments together. Calling law enforcement on families, especially with small children present, is beyond the pale.
As someone who has invested in Starbucks believing in its values of community, inclusion, and social responsibility, this incident is incredibly disappointing. This behavior reflects poorly on the brand and contradicts everything Starbucks claims to stand for.
I sincerely hope this is addressed appropriately by upper management. The company must ensure that managers are trained to de-escalate—not inflame—situations, especially involving families and children
Atmosphere: 1
Food: 1
Service: 1
Raquel E
Hands me my coffee with the lid open while she complained about me not waiting long enough from the time I ordered online. So I hand the coffee back so she can close the lid but she say you can't close it. Sorry am not going to risk spelling a coffee in my car.
Atmosphere: 1
Food: 3
Service: 1
Alan
It’s Starbucks. They are all the same.
McCrea Imbrie
Been going to starbucks consistently for 20 plus years, I've never had anyone deny me a cup or water. I even told them I'd been at another starbucks the same day. They told me the policy was to buy something or they couldn't serve me water. I guess the goal is to prevent homeless people from getting free water? Is this where our society is heading. Goodbye starbucks, you've gone to hell in so many ways and I still tolerated it. This was the last straw.
LUXEVACA COM
Great drive through for a quick coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Chamomile Mint Blossom
I love this Starbucks. The staffs are really friendly and nice especially Brandon. He is so helpful and give me really good advice on limited items
Atmosphere: 5
Food: 5
Service: 5
Abel Pena
Great place to have a cup of hot chocolate and relax. Very friendly staff. 5 stars!
Atmosphere: 5
Food: 5
Service: 5
Carlos Lopez
Favorite starbucks in monterey
Teri Taylor
I had a little emergency and needed a bag of ice for my car and the employees were so kind to make one for me. This is the kindness that is sometimes hard to find these days… Thank You!!!
Ordered cream with coffee.
Was given a coffee black. Asked for cream again and they gave me cream on the side (this is drive thru).
Ten seconds later I’m jumping out of the car because my hands and thigh are burned.
Stock up on burn cream before going.
Atmosphere: 1
Food: 1
Service: 1
Staff was very rude and treated me different from other customers
Atmosphere: 1
Food: 3
Service: 1
They let me use the restroom so I give them 5 stars for letting me use the restroom without any issues. All the staff were very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Very nice staff. Not 100% in love with the new paper cup requirements for cold drinks in Monterey though.
Service: 5
Got a venti iced horchata oat milk expresso. Honestly beyond upset of how much ice they put. 5 sips my coffee is gone. Do better
Service: 3
Completely Unacceptable Behavior from Starbucks Manager – Shocked as a Customer and Shareholder
As a longtime customer and shareholder in Starbucks, I was appalled by the actions of the manager at this location. My wife, our 3-year-old child, and a few friends—also with young children—were treated with unbelievable disrespect. Rather than resolving a simple misunderstanding with basic human decency, the manager chose to escalate the situation by calling the police on a group of parents with toddlers.
This was not only an excessive overreaction but showed a disturbing lack of judgment and empathy. At no point was anyone being disruptive or threatening. The children were simply enjoying a few moments together. Calling law enforcement on families, especially with small children present, is beyond the pale.
As someone who has invested in Starbucks believing in its values of community, inclusion, and social responsibility, this incident is incredibly disappointing. This behavior reflects poorly on the brand and contradicts everything Starbucks claims to stand for.
I sincerely hope this is addressed appropriately by upper management. The company must ensure that managers are trained to de-escalate—not inflame—situations, especially involving families and children
Atmosphere: 1
Food: 1
Service: 1
Hands me my coffee with the lid open while she complained about me not waiting long enough from the time I ordered online. So I hand the coffee back so she can close the lid but she say you can't close it. Sorry am not going to risk spelling a coffee in my car.
Atmosphere: 1
Food: 3
Service: 1
It’s Starbucks. They are all the same.
Been going to starbucks consistently for 20 plus years, I've never had anyone deny me a cup or water. I even told them I'd been at another starbucks the same day. They told me the policy was to buy something or they couldn't serve me water. I guess the goal is to prevent homeless people from getting free water? Is this where our society is heading. Goodbye starbucks, you've gone to hell in so many ways and I still tolerated it. This was the last straw.
Great drive through for a quick coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Chamomile Mint Blossom
Restaurantji Recommends
Good service and good attention
Atmosphere: 5
Food: 5
Service: 5
I love this Starbucks. The staffs are really friendly and nice especially Brandon. He is so helpful and give me really good advice on limited items
Atmosphere: 5
Food: 5
Service: 5
Great place to have a cup of hot chocolate and relax. Very friendly staff. 5 stars!
Atmosphere: 5
Food: 5
Service: 5
Favorite starbucks in monterey
I had a little emergency and needed a bag of ice for my car and the employees were so kind to make one for me. This is the kindness that is sometimes hard to find these days… Thank You!!!
Service: 5
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