McDonald's
1060 N Rengstorff Ave, Mountain View
(650) 428-0960
Recent Reviews
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HORRIBLE EXPERIENCE! DO NOT COME HERE ☣️ I was a hungry student looking for some last minute food before my flight and decided to order through DoorDash since this McDonald’s was open 24/7. I was expected to wait a reasonable amount of time until my dasher told me that the store could not fulfill my order and to just cancel it. I asked if they could just remake it, but when I asked that, the manager replied with a condescending tone. To say I was shocked was an UNDERSTATEMENT. Management at this store actually does not care at all and I hope they do better in the future.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: McDonald's Big Mac, Chicken Mcnuggets, Big Mac, French Fries
The food is good, only that their system needs to add substitutions and that the staff smile a little out of cordiality or friendliness. Every time I go, usually 3 times a week, I always see angry faces, starting with the handlers.
Atmosphere: 3
Food: 4
Service: 2
The restaurant service was terrible... The manager was arguing loudly with his employees... they didn't treat me well, they were angry and their service was very bad.
Atmosphere: 1
Service: 1
All I can say is that a large French fry sure ain’t what it used to be. But at least it cost twice as much. McDonalds could also save money by just making the packaging smaller.
Food: 3
Service: 5
There were people eating and she refused to let me sit and eat
ordered coffee and hot chocolate. Took more than 20 minutes to prepare and hand over at the store.
Atmosphere: 3
Service: 3
No respect within the Youngins these days. Oreo mcflurries were good.
Atmosphere: 1
Food: 5
Service: 5
You know what you'll get.
Atmosphere: 3
Food: 3
Service: 4
Ran out of pokemon happy meal cards
I was at the store before closing and they took the order of the people in front of me y of me but refused to take my order. It felt like discrimination.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Mcnuggets
Restaurantji Recommends
Not bad
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Mcchicken, McDonald's Big Mac, Chicken Mcnuggets, Big Mac
I had a very disappointing experience at the McDonald’s drive-thru.
1. Wrong Drink: I specifically ordered a regular Coke but was given a Diet Coke instead.
2. Ignored Customization: Despite requesting “no meat,” they added ham to my order.
3. Poor Customer Service: The staff seemed inattentive and dismissive when I pointed out the mistakes.
4. Order-Taking Issues: Why is it so difficult for them to get a simple order of one or two items correct?
It’s frustrating to deal with such carelessness repeatedly. Definitely needs improvement!
Atmosphere: 3
Food: 3
Service: 1
❤️
Atmosphere: 5
Food: 5
Service: 5
Yesterday I Just ate there sausage McMuffin and got food poisoning. I had to call off work today. Ate it during my break and 10 minutes later I felt nauseous and started vomiting later in the day. I’m going to stay away from this location for now.
Atmosphere: 1
Food: 1
Service: 1
MIXED REVIEW:
Here's the thing. This location actually turns out some pretty good burgers. If I want McDonald's and I'm out and about, I always make the choice for this particular store even if it means going out of my way. I like a Quarter Pounder with salt no mustard. It comes out fresh and warm and really very good.
BUT ... a few months ago my daughter and I went there before a concert at Shoreline. We decided to order inside so we could use the bathroom before heading out to the concert.
My daughter exited the bathroom first. I was right after her. I came out to find her picking herself up off the floor. They were mopping and did not put out any signs warning customers they were doing so.
She's very athletic and tough, but she was really hurting. As a volleyball player, I saw her many times go down on the floor, roll and get right back up. The way she went down because this was a wet floor slip, there was no control over the fall. They didn't have a cone out, and if you look at the picture you can see where the cone was ... right where it always is.
There was an employee standing nearby, looking surprised and holding a mop. She was upset and tried to speak to him about it, and he just laughed. She went to the counter to speak to somebody about it, and they ignored her. And yes, she can also speak Spanish.
Still, we wanted something to eat so she ordered a bag of fries. She wasn't expecting them to give them to her for free. Still, I was a bit surprised they didn't because she did just fall in that restaurant and hurt herself because they were mopping and not properly warning the customers then adding insult to injury by laughing about it and ignoring what she had to say.
They're lucky she isn't litigious.
So, yes, I like their drive through employees and they do put out a pretty good burger, but I would recommend you don't enter the restaurant. It sucks to get injured in a restaurant due to the negligence of the restaurant and when reported, have them think that's just pretty damn funny if they bother to pay attention to you at all.
Dietary restrictions: They will omit salt from the burger if you ask.
Parking: It's a Costco and strip mall parking lot. There is ample parking 365 days a year.
Kid-friendliness: It's McDonald's ??♀️
Wheelchair accessibility: Very accessible
Food: 4
Service: 5
Recommended dishes: Quarter Pounder Hamburger, Cheeseburger
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