The Counter
2580 W El Camino Real, Mountain View
(650) 948-2333
Recent Reviews
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Truly custom burger. You can make it really healthy. They have bison and mahi-mahi fish among other protein options.
Atmosphere: 4
Food: 5
Service: 5
Phenomenal dishes, great milkshakes, and extraordinary fries. What more can you ask?
Atmosphere: 5
Food: 5
Service: 5
Food was undercooked. Service was slow, no refill in drinks, was charged an extra “4%” for small business surcharge. I have heard of a fee for using a card. Won’t be coming back.
Atmosphere: 2
Food: 3
Service: 2
Great very good burger. Made to order
Good drink/beer selection as well
Atmosphere: 4
Food: 5
Service: 5
I visited this place for the first time, and the food was good. However, the order sheet was confusing for first-timers like me. I marked and then crossed out a few items with pencil, but they were still added to my order by mistake. In the end, I was okay with the wrong order, but when I paid the bill, I didn’t realize that a 20% tip had already been included. I then added another 20% tip, so I was charged twice. In total, I paid almost $40 for just a burger, fries, and a Coke for one person.
Atmosphere: 4
Food: 5
Service: 5
The Counter MV is the original, OG BYO Burger! Love the Bison and the other thousands of options. Sweet Fries rock. Horseradish Aioli is wow. Can't go wrong - something for every taste.
Atmosphere: 5
Food: 5
Service: 5
3:01pm on a Thursday. Absolute excellent service. Place is completely empty I am the only customer. Server extremely polite and attentive food hot and delicious place was clean and well kept and oh and the server? She was so nice!!!! I almost don't want to write the review so this place stays empty 🤣
Atmosphere: 5
Food: 5
Service: 5
When I walked in at 330pm on a tuesday there were 3 other tables with patrons. I was not greated when i came in and it took a couple of minutes before i got a hello and some menus brought to me.
There was some good but also a lot of bad about my experience...
The Good...
The meat was fresh and cooked to my desired temperature. The Loaded tator-tots were delicious and there was a large.portion. It was also happy hour (3pm to 5pm Mon thru Fri) so the food was cheaper then normal.
The Bad... and there is a lot...
1st off, i was not told by the bartender that it was happy hour and 16 oz beers are $5 but 20 oz beers are $11. I ordered a 20oz without knowing it was happy hour so it cost me an extra $6 for 4 oz of beer be ause i was not told by the bartender that it was happy hour before I ordered.
I ordered the loaded tots, the mini cheeseburgers and the brussle sprouts from the happy hour menu.
The sprouts were burnt on the outside but still raw on the inside. The sauce was decent but they were hard to eat.
The burgers are small for what you get and are very.pricey.
I was ignored throughout my meal.and had to.continuously find my waiter and ask him for stuff instead of him checking on me.
And above.all else...
THIS.PLACE CHARGES A 4% surcharge without asking to support a small business... it does not say what business but I assume its theirs and charging people extra for nothing is a GIANT RED FLAG!!!!!!!
After all that, i doubt i will be back to give them more of my money. For the price, I expect much better service and quantity for the price. 5 Guys is cheeper and better and i am not a huge fan of 5 Guys,.if that says anything... anyway, dont waste your time here.
Atmosphere: 2
Food: 3
Service: 1
The food is great, prices are decent, but they charge a local restaurant fee... whatever that is! But service could be better. We were always waiting for a server every time we went there.
Atmosphere: 4
Food: 5
Service: 2
Okay burgers. I didn't care for the shake though.
Atmosphere: 5
Food: 4
Service: 3
Restaurantji Recommends
This is gotta be one of the worst run businesses and then tire State of California. I have never experienced such a horrible in my life. They don’t answer the phone. They screw up orders. They don’t do orders. They close early don’t bother going there cause I’ll probably be closed when you show up it’s just horrible.
Atmosphere: 1
Food: 1
Service: 1
Love the vegan options and ability to customize among many fun options!
Atmosphere: 4
Food: 5
Service: 5
Absolutely amazing! Every bite felt like a flavor explosion. Easily one of the best burgers I’ve had in a while. 11/10, would go back just for this!
Atmosphere: 5
Food: 5
Service: 5
Delicious gourmet burger, never let us down. The high quality meat pattie was juicy and all the toppings we customized were very fresh.
Atmosphere: 5
Food: 5
Service: 5
Great choices and fun. Good outdoor seating.
Atmosphere: 4
Food: 5
Service: 5
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