The crust on the pizza was completely burned, and when I called , they just put me on hold, an argue with me!😥😥😥
Food: 1
Stotney Patterson
This place is the worst!!! They are rude when they make mistakes and management does nothing. I waited almost 3 hrs for my food/ then faught with the delivery driver that I paid online but he still demanded payment for like 40 min before the Oops it's taken care of. Then when talked to management about experience. Rude!! $20 credit take it or leave it... I'll never use it at this location. 0 out of 10... DONT USE THIS LOCATION YOU WOLD DO BETTER TO TRAVEL TO ANOTHER!!!
Atmosphere: 1
Food: 3
Service: 1
Andrew Nevarez
It's a decent pizza hut as far as pizza huts go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Pizza
Marisa Carver
I just had my pizza delivered and 2 of the 3 pizzas I ordered didn’t have a topping I wanted.I called the establishment and I was basically told that they ran out,there’s nothing they can do and the manager isn’t there until Friday.So instead of reaching out to the customer and asking if they want a different option or to cancel the order they send it anyway without even adjusting my bill.Terrible customer service!!I spent $73 plus gave a $13 tip!if it weren’t for my sick children I would’ve brought it all back!Do better Pizza Hut!!!Order at your own risk!!!
Atmosphere: 1
Food: 1
Service: 1
Samir H.
I had a wonderful experience at Pizza Hut thanks to Angie. When I arrived to pick up my online order, she thoughtfully cleaned the pizza slicer before cutting my pizza. After noticing my name, she assumed I might not eat pork; and she was right. I truly appreciated her kindness, attention to detail, and respect for my preferences. Small gestures like this make a big difference, show how much she cares about others and highlight her commitment to great customer service. Thank you, Angie, for going the extra mile, your thoughtfulness did not go unnoticed!
Atmosphere: 5
Food: 5
Service: 5
Sarah Gonzalez
I should have taken pictures of the food. Although i was offered a refund for my order my kids were expecting something to eat so i declined. Where do i start....the pizza was burnt, sloppily made, they forgot to add chicken sausage to 1 pizza so they decided to give me a side of sauge?.. because thats the same thing right 😅 ill drive abit further if i really want pizza hut again.
Atmosphere: 1
Food: 1
Service: 2
Michael Jones
I ordered our pizza for delivery. The ETA was 35-45 mins. Took over 3 hours to receive our pizza. I tried calling the store and they wouldnt answer our call. Tried to call Pizza Hut help center and they would just put is to the store and they wouldnt answer. I will never get Pizza Hut again. The pizza isnt very good in the first place.
Atmosphere: 1
Food: 3
Service: 1
Crystal B
Email was sent indicating my order was ready for pick up when I arrived I had to wait 25 mins and to top it off they gave me the wrong pizza
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Supreme Pizza, Great Pizza
Angelo Rivas
Pizza was horrible. Looked and tasted like it set for hours. Kids were hungry if not would of took it back
I recently had the pleasure of visiting Pizza Hut in Murrieta, and I must take a moment to commend Angi, the manager. From the moment I walked in, it was clear that she embodies exceptional leadership and customer service.
Angi is not only incredibly professional but also exudes warmth and compassion. She made sure to greet every customer with a smile, creating an inviting atmosphere that sets the tone for a fantastic dining experience. Her attention to detail and commitment to her team is evident; everyone seemed motivated and happy to be there, which speaks volumes about her management style.
What really stood out was how quickly Angi and her team handled orders. Despite the bustling environment, our food arrived swiftly and hot, showcasing their efficiency and dedication to quality service. It was impressive to see Angi multitasking seamlessly, ensuring that everything ran smoothly while still taking the time to engage with customers.
In a world where fast food often lacks a personal touch, Angi at Pizza Hut Murrieta stands out as a remarkable example of how compassion and professionalism can elevate the dining experience. I highly recommend visiting this location not just for the delicious pizza, but also for the incredible service that Angi and her team provide. Thank you, Angi, for making our visit so memorable!
Atmosphere: 5
Food: 5
Service: 5
Steven L.
Ordered a few Pizzas and a desert about 30 mins before closing I was charged for it and it never came.
Service: 1
V S
I live in Murrieta, and this location is the closest to me, everytime I decide to order from here I regret it. Customer service is the worst, the service as well. Worst I watch them while waiting for my pizza and not even once I saw them wash hands, wear gloves, grabbing money and wiping hands on the dirty apron. Never again I will order from this place.
Atmosphere: 1
Food: 1
Service: 1
Tamanna Chander
I had a terrible experience with Pizza Hut. I ordered a pizza online, but when it arrived, it was completely wrong—nothing like what I had ordered. I tried calling the store multiple times to get it fixed, but no one answered the phone. It’s incredibly frustrating when you’re expecting a simple order to be correct, and then there’s no way to reach anyone to address the issue. This lack of customer service is unacceptable, and I’m extremely disappointed especially because the pizza topping were ones I could consume due to dietary restriction (bacon). I won’t be ordering from Pizza Hut again.
Atmosphere: 1
Food: 1
Service: 1
hudbud 1313
Amazing employee's made my entire night amazing with their generosity
This the SPOT. Shout out to the TEAM 💯💯💯
Atmosphere: 5
Food: 5
Service: 5
The crust on the pizza was completely burned, and when I called , they just put me on hold, an argue with me!😥😥😥
Food: 1
This place is the worst!!! They are rude when they make mistakes and management does nothing. I waited almost 3 hrs for my food/ then faught with the delivery driver that I paid online but he still demanded payment for like 40 min before the Oops it's taken care of. Then when talked to management about experience. Rude!! $20 credit take it or leave it... I'll never use it at this location. 0 out of 10... DONT USE THIS LOCATION YOU WOLD DO BETTER TO TRAVEL TO ANOTHER!!!
Atmosphere: 1
Food: 3
Service: 1
It's a decent pizza hut as far as pizza huts go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Pizza
I just had my pizza delivered and 2 of the 3 pizzas I ordered didn’t have a topping I wanted.I called the establishment and I was basically told that they ran out,there’s nothing they can do and the manager isn’t there until Friday.So instead of reaching out to the customer and asking if they want a different option or to cancel the order they send it anyway without even adjusting my bill.Terrible customer service!!I spent $73 plus gave a $13 tip!if it weren’t for my sick children I would’ve brought it all back!Do better Pizza Hut!!!Order at your own risk!!!
Atmosphere: 1
Food: 1
Service: 1
I had a wonderful experience at Pizza Hut thanks to Angie. When I arrived to pick up my online order, she thoughtfully cleaned the pizza slicer before cutting my pizza. After noticing my name, she assumed I might not eat pork; and she was right. I truly appreciated her kindness, attention to detail, and respect for my preferences. Small gestures like this make a big difference, show how much she cares about others and highlight her commitment to great customer service. Thank you, Angie, for going the extra mile, your thoughtfulness did not go unnoticed!
Atmosphere: 5
Food: 5
Service: 5
I should have taken pictures of the food. Although i was offered a refund for my order my kids were expecting something to eat so i declined. Where do i start....the pizza was burnt, sloppily made, they forgot to add chicken sausage to 1 pizza so they decided to give me a side of sauge?.. because thats the same thing right 😅 ill drive abit further if i really want pizza hut again.
Atmosphere: 1
Food: 1
Service: 2
I ordered our pizza for delivery. The ETA was 35-45 mins. Took over 3 hours to receive our pizza. I tried calling the store and they wouldnt answer our call. Tried to call Pizza Hut help center and they would just put is to the store and they wouldnt answer. I will never get Pizza Hut again. The pizza isnt very good in the first place.
Atmosphere: 1
Food: 3
Service: 1
Email was sent indicating my order was ready for pick up when I arrived I had to wait 25 mins and to top it off they gave me the wrong pizza
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Supreme Pizza, Great Pizza
Pizza was horrible. Looked and tasted like it set for hours. Kids were hungry if not would of took it back
Restaurantji Recommends
for Angiy, Manager at Pizza Hut Murrieta
I recently had the pleasure of visiting Pizza Hut in Murrieta, and I must take a moment to commend Angi, the manager. From the moment I walked in, it was clear that she embodies exceptional leadership and customer service.
Angi is not only incredibly professional but also exudes warmth and compassion. She made sure to greet every customer with a smile, creating an inviting atmosphere that sets the tone for a fantastic dining experience. Her attention to detail and commitment to her team is evident; everyone seemed motivated and happy to be there, which speaks volumes about her management style.
What really stood out was how quickly Angi and her team handled orders. Despite the bustling environment, our food arrived swiftly and hot, showcasing their efficiency and dedication to quality service. It was impressive to see Angi multitasking seamlessly, ensuring that everything ran smoothly while still taking the time to engage with customers.
In a world where fast food often lacks a personal touch, Angi at Pizza Hut Murrieta stands out as a remarkable example of how compassion and professionalism can elevate the dining experience. I highly recommend visiting this location not just for the delicious pizza, but also for the incredible service that Angi and her team provide. Thank you, Angi, for making our visit so memorable!
Atmosphere: 5
Food: 5
Service: 5
Ordered a few Pizzas and a desert about 30 mins before closing I was charged for it and it never came.
Service: 1
I live in Murrieta, and this location is the closest to me, everytime I decide to order from here I regret it. Customer service is the worst, the service as well. Worst I watch them while waiting for my pizza and not even once I saw them wash hands, wear gloves, grabbing money and wiping hands on the dirty apron. Never again I will order from this place.
Atmosphere: 1
Food: 1
Service: 1
I had a terrible experience with Pizza Hut. I ordered a pizza online, but when it arrived, it was completely wrong—nothing like what I had ordered. I tried calling the store multiple times to get it fixed, but no one answered the phone. It’s incredibly frustrating when you’re expecting a simple order to be correct, and then there’s no way to reach anyone to address the issue. This lack of customer service is unacceptable, and I’m extremely disappointed especially because the pizza topping were ones I could consume due to dietary restriction (bacon). I won’t be ordering from Pizza Hut again.
Atmosphere: 1
Food: 1
Service: 1
Amazing employee's made my entire night amazing with their generosity
Atmosphere: 5
Food: 5
Service: 5
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