Ordered food at the drive thru, got to the window and paid. Sent us to park out front of the restaurant next to around 4 other cars to wait for our order. After 10 minutes see what looks to be our order being brought out and is handed to a different vehicle. After 10 more minutes, nothing. I go in to check on our food and they just tell me "oh we gave your order to another person by mistake, your food will be ready soon." After talking to the manager and expressing my disappointment in the service and lack of communication about our order, she offered to cover my next order at the restaurant, even took my name down. This was around 3 weeks ago. I returned yesterday, mentioned the situation and the offer from the manager. The person(Zuquey, I believe was her name) at the window flat out didn't believe me. I told her to check the book the manager said they had, my name should be in there. She opens a binder for about 5 seconds and says my name is not in there and the manger isn't on shift. Not the first time I have issues when Zuquey is the person "helping" me. Completely disappointed with the service at this location, from the manager lying about taking down my name, to her fake offer of covering my next order, to the poor customer service skills from the girl at the drive thru window.
Atmosphere: 2
Food: 4
Service: 1
Itzel gomez
I went to this location and my experience was amazing because i got my food fresh and hot the employees there are very nice and the restaurant was super clean.
Good service thank zuquey For the kindness and attention you provide we will return
Atmosphere: 5
Food: 5
Service: 5
Ruben Rosental
Won't ever go back,their burgers are always falling apart, and they put mayonnaise in huge amounts.
Atmosphere: 3
Food: 2
Service: 1
ruby Flores
Excellent service, excellent food, the person in charge, Zuquey. she was very lovely and the restaurant was very clean, will come
Atmosphere: 5
Food: 5
Service: 5
Marco Flores
Very good service ?
Atmosphere: 5
Food: 5
Service: 5
Melina Hughes
Takes a long time for food.
Atmosphere: 4
Food: 4
Service: 3
Unknown Flower
Good service, good attention for the person in charge. My foo came quick and the service was good zuquey is attentive and she was always asking if we needed something. I recommend eating here, everything is clean and the service is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Toast, Fried Zucchini
Excellent experience great costumer service especially Veronica was really kind and helpful food was
Atmosphere: 5
Food: 5
Service: 5
Jasmine Tucker
The Food Was Amazing As Soon As I Walked In With My Family I Was Greeted With A Warm And Friendly Smile, The Employee Were so friendly and in a good Mood, I will For Sure Come
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Onion Rings, The Breakfast Burger, Big Carl Combo, Fried Zucchini, Strawberry Swirl Cheesecake
Couvicea burke
The answering time is okay and the information is direct I respect
Atmosphere: 4
Service: 4
Christine Valencia
Just got home from ordering food and they failed to put one burger of my order in my bag and now I’m left eating fries and
Food: 5
Service: 1
Donald Nitzel Jr.
Loving being able to order through the app and have it ready when I get there. Plus the speciala in the app are good. This location has very friendly employees and good service.
The new automated ordering system is
Service: 1
Ordered food at the drive thru, got to the window and paid. Sent us to park out front of the restaurant next to around 4 other cars to wait for our order. After 10 minutes see what looks to be our order being brought out and is handed to a different vehicle. After 10 more minutes, nothing. I go in to check on our food and they just tell me "oh we gave your order to another person by mistake, your food will be ready soon." After talking to the manager and expressing my disappointment in the service and lack of communication about our order, she offered to cover my next order at the restaurant, even took my name down. This was around 3 weeks ago. I returned yesterday, mentioned the situation and the offer from the manager. The person(Zuquey, I believe was her name) at the window flat out didn't believe me. I told her to check the book the manager said they had, my name should be in there. She opens a binder for about 5 seconds and says my name is not in there and the manger isn't on shift. Not the first time I have issues when Zuquey is the person "helping" me. Completely disappointed with the service at this location, from the manager lying about taking down my name, to her fake offer of covering my next order, to the poor customer service skills from the girl at the drive thru window.
Atmosphere: 2
Food: 4
Service: 1
I went to this location and my experience was amazing because i got my food fresh and hot the employees there are very nice and the restaurant was super clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hand-Breaded Chicken Sandwich Combo
Good
Atmosphere: 5
Food: 5
Service: 5
Good service thank zuquey For the kindness and attention you provide we will return
Atmosphere: 5
Food: 5
Service: 5
Won't ever go back,their burgers are always falling apart, and they put mayonnaise in huge amounts.
Atmosphere: 3
Food: 2
Service: 1
Excellent service, excellent food, the person in charge, Zuquey. she was very lovely and the restaurant was very clean, will come
Atmosphere: 5
Food: 5
Service: 5
Very good service ?
Atmosphere: 5
Food: 5
Service: 5
Takes a long time for food.
Atmosphere: 4
Food: 4
Service: 3
Good service, good attention for the person in charge. My foo came quick and the service was good zuquey is attentive and she was always asking if we needed something. I recommend eating here, everything is clean and the service is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Toast, Fried Zucchini
Restaurantji Recommends
Excellent experience great costumer service especially Veronica was really kind and helpful food was
Atmosphere: 5
Food: 5
Service: 5
The Food Was Amazing As Soon As I Walked In With My Family I Was Greeted With A Warm And Friendly Smile, The Employee Were so friendly and in a good Mood, I will For Sure Come
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Onion Rings, The Breakfast Burger, Big Carl Combo, Fried Zucchini, Strawberry Swirl Cheesecake
The answering time is okay and the information is direct I respect
Atmosphere: 4
Service: 4
Just got home from ordering food and they failed to put one burger of my order in my bag and now I’m left eating fries and
Food: 5
Service: 1
Loving being able to order through the app and have it ready when I get there. Plus the speciala in the app are good. This location has very friendly employees and good service.
Atmosphere: 5
Food: 5
Service: 5