Jack's Restaurant & Bar

Overall, I commend the evening staff for their great effort in making a simple dinner amongst my colleagues and me a memorable one. The food was good, and we had a good time.
As it was approaching the end of the evening, we were wrapping up our dinner and starting for the door. We got outside and realized I forgot my takeout box, which still had a full, uneaten burger and fries. My partner went in to see if he could retrieve it. It had only been a moment, maybe less than 2 minutes, but unfortunately, the staff had already thrown out the box. Sadly, it was a dinner meal that was not eaten and was saved to be taken home. The staff looked blankly at my partner and said 'sorry,' but did nothing to change the situation. The Manager asked the staff who had cleaned the table, and they said they had thrown it away. The Manager proceeded to ask my partner how long it had been since we left, and it was only 2 minutes since we were still at the front door. She looked at him blankly and walked away.
What saddened me about this was the fact that throughout the entire dinner, the staff who waited on our table showed great care in service, only to have that service tarnished by a lack of aftercare. As a person who has worked in hospitality and been a trainer of hotel service and care, the restaurant showed great promise of such service, only to be dulled by the manager's reaction and lack of empathy for what happened. I know David would understand this, as he also has worked in hospitality. I hope that next time, staff can be mindful of a group's forgotten items, whether it be forgotten items or forgotten to-go bags.

Atmosphere: 4

Food: 4

Service: 3

Our server Aaron was awesome he spoke very clear. He was on point, my water glass and coffee glass was always filled before it was empty. Aaron was very pleasant and gave us some very good recomandations. My wife had the best fish and chips of her life. My speghetti was amazing. Aaron was fast and I can say he was very professional. Because of Aaron and the good food I will come back and be a long term customer.

Atmosphere: 5

Food: 5

Service: 5

Good food, great price for the money

Atmosphere: 5

Food: 5

Service: 5

A good place in Newark for both breakfast and lunches. A big choice on the menu.

Atmosphere: 4

Food: 4

Service: 5

Was in town for work and had dinner here. Great food options!

Atmosphere: 5

Food: 5

Service: 5

Nice place but the menu is boring

Atmosphere: 3

Food: 3

Service: 4

To put it simply Jax is always good you can't go wrong no matter what you order on that menu.

Atmosphere: 5

Food: 5

Service: 5

Highly recommend the coconut shrimp - it’s a must try here

Atmosphere: 5

Food: 5

Service: 5

There wasn't a lot of options for vegetarians. The Mediterranean plate had a bit of dirt in the salad and dips maybe the leaves weren't washed well in the tabouleh

Atmosphere: 4

Food: 3

Service: 3

The food was average.

Atmosphere: 4

Food: 3

Service: 4

Great........

Atmosphere: 5

Food: 5

Service: 5

The manager angel Martinez is by far the rudest person I have ever met. We were there for 1 hours having a drink watching the game and said he couldn’t serve us another drink because we didn’t order food. We proceeded to ask for the check and he threw it at us. I used to come here atleast once a week for the games but never again!! Go to BJ’s across the street. Way better crowd and people that appreciate customers.

Atmosphere: 1

Food: 1

Service: 1

Always excellent service, great servers, and food! I have gotten macaroni and cheese, but usually get fish and chips. The prices are a little higher than I would want to pay, but for the great service and food it makes up for the extra cost. The environment is good too. Not too crowded feeling even though there are a lot of customers. Wait times are pretty reasonable too. This place offers a variety of dining experiences, fully indoors, fully outdoors, and a room that offers lots of windows giving it an outdoorish feeling without being outdoors.

Great...........

Atmosphere: 5

Food: 5

Service: 5

Service was friendly, food was delish, atmosphere was modern and beautiful. Excellent value with early bird dinner.

Party of 5 on Sun night. Ordered early bird dinner menu (everyday before 6pm) - which included soup or salad, entree with sides, and drink. We had chicken piccata, salmon, blackened catfish, new york steak. Everything was great!!
❤️ Jack's!

Atmosphere: 5

Food: 5

Service: 5