Scratch Bakery Cafe

I'm usually very fair when I even bother to review a location, so take this as you may. I literally just walked out, and I'm not a very happy customer. I haven't even taken the time to try the cookies I bought. This rating is solely based on the service. I went in with the intention to just buy (prepackaged) cookies but saw on their menu that they had a lavender milk tea (sounds refreshing). Thus, I ordered one. I normally give cash tips after a service has been rendered, so I opted out of the prompted tip option on the register, my receipt printed, and the order for the tea, at exactly 3:03pm. A few minutes went by, and my name was not called. Meanwhile, customers that came after me are getting their drinks. I approached an associate and asked for my drink, and they claimed the order didn't print. I was called for my order at 3:22pm.

Is it possible that my order didn't print? Perhaps, except I saw it, and it was put on the side. Was the delay the result of not leaving the tip before the service was even provided?

Regardless, it's not quite the best first impression when you have to wait 20 min for a simple drink.

Best place ever for English muffins

I been here few times but every time something is wrong, unfortunately bad service

Food is always good. Staff are responsive, friendly but professional.

I visited Scratch Bakery at Fashion Island on Saturday and was disappointed because my Turkey Avocado sandwich was slight on avocado.
I posted a review with my order number and they took the sandwich off my bill .
I appreciate their prompt and understanding response.
So I will definitely visit their establishment again when I’m in town .
As I said the sandwich was fine , I just expected avocado to be more . I know I should have said something at the time but I was tired and facing a two hour drive home to the desert .

High expectations for Scratch Bakery, especially given its location in Fashion Island, but this visit was disappointing.

I originally ordered a ham omelette, then changed it to bacon only—no potatoes, just extra bacon for more protein, and paid the additional meat charge. When the food arrived, it was ham with extra ham. I told the server, and he took it back.

The manager then returned with the same omelette and said he could add bacon, but only for an additional charge. I explained again that I didn’t want ham at all, just bacon. He responded, “I didn’t get that part,” and offered no apology, no remake—just silence.

This isn’t how a mistake should be handled, especially by management. When a customer clearly explains an issue, the correct response is to fix it—not to offer an upcharge for something they already paid for.

All kinds of breakfast burritos are great.

Great place offers vegan, vegetarian options. Soups, salads, sandwiches, breakfast

Atmosphere: 4

Food: 4

Service: 5

Huh? looks healthy.. and so simple… wait, I checked the menu on the wall, Oh i see my bad. I should add options on my avocado toast. it’s ok for today.

Atmosphere: 4

Food: 3

Service: 4

Amazing breakfast sandwiches! Great service. Wish there was one in my area. Their English muffins are to die for.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breakfast Sandwich

Great tasting pastries. A must try when in the area.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Almond Croissant, Bakery, Chocolate Croissant

There used to be a PDM cafe for a long time in this location with lots of good sweets and coffee tea. After covid, PDM was closed.Now they opened a nice cafe in this location. I liked the latte and muffins a lot.
Nice place to sip a cup of tea or coffee and
Rest your legs after a long shopping day.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Bakery

Hello cinnamon apple croffle. Omg, was this delicious! Worth the splurge. Also found the cookie pieces for $5 a nice treat. Best way to sample them all. Lemon cookie which i was looking forward to was soft, but could be much more flavorful. Both indoor and outdoor seating available.

Atmosphere: 4

Food: 5

Service: 3

Craving some sweets and this cute little cafe hit the spot. I ordered a slice of carrot cake and a slice of the lemon cake. Two of my favorite flavors! It was not too sweet so that was a nice balance of flavor.

Will have to visit again next time for some other menu items that looked delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery

Wow! I was shopping and needed a pick me up and came for an iced coffee. I also had one of their signature English muffins, so delicious! From the moment i ordered, i felt very catered to. The staff checked on me a few times, including clearing my plate, which i could have easily done myself. What an amazing lil gem!! I will definitely come back…oh, the coffee was really tasty also.

Atmosphere: 5

Food: 5

Service: 5