Carl's Jr in North Hollywood

“Look, I could be an ass if I choose to be so… But I’m not going to… All I’m going to say is that everyone I’ve come here before the last visit, I’ve had pretty much a good experience…But, the last time we went, I placed an online order and they apparently didn’t have ANY desserts… Which I guess was fine, it happens… But what wasn’t right was there the clown manning the register basically gave no you know what’s and offered no kind of substitution for it… His demeanor was just like “So we don’t have the dessert or any desserts for that matter and so even though you paid for it, because it’s an online order, I’m not going to offer or give you anything as a substitution”… So that was very off putting and kind of made me not want to go back to this location all because of one little incident where things were out if my hands as a guest, but apparently out of his hands because it was an online order… Maybe I’m wrong… But I really didn’t appreciate that all I got was a sorry all because it was an online order…

Never in my life have I ordered online and they were out of something that I ordered and not offered any kind of substitution… So because of this, and the person who saw no solution seeing as I paid in full for a product and only received a portion of what I paid for…“

“Hadn’t been here in a while, but I had some business at the auto one across the lot, so I stopped. You don’t usually expect service with a smile these days, and it makes sense given how brutal it can be working for a corporation. That being said my server Valerie was all smiles, and helped me pick something off the menu. Good hire guys, make sure you keep this one.“

“Been going here for years it's across the street from my studio I do makeup and creature effects and I know the worker over their angel who I see every so often we know each other for years interacting at the window when we first met she mentioned my glasses think she's fantastic I always like the food here and the customer service actually everybody there and the managers as well as all the servants are great but of course Angels my favorite tell her follow me on Instagram my IG (vgpeffects) picture of me and Mark Hamill anyway I love Carl's Junior the foods always high quality I love their burgers and the chicken sandwiches and the chicken strips also they never get an order wrong barely ever, not like McDonald's does nearby. If I had to make one complaint it would be the big CLUCK sandwich sometimes the bread crumbs or coating are too hard over cooked not soft and too crunchy and it's almost like biting into a rock, you need to go there early for that sandwich when it's fresh not late at night other than this place is fantastic.“

“I waited about 20 minutes for my food, but I stayed patient and the staff was genuinely nice the whole time.
When I got my burger, I noticed one of the patties was missing. I showed them, and they took it back and immediately made a new one. The replacement came out right away, it was pretty good, and the lady who helped me was very kind.
Delays happen, but I appreciate how they handled it and how polite the staff was throughout.“