Ive had several bad experiences when going i side this location for service so I haven't been inside in quite awhile but the drive thru service and staff NEVER DISAPPOINT! They have made up for any previous unsatisfactory experiences I've encountered. One reason I have remained a loyal Starbucks (gold)Rewards Member for over 15 years is because of the great customer service you receive at every location.
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
Micah S
If ordering at the drive-through, make sure your drink is warm enough before driving off I had to ask to have it reheated other than that
Atmosphere: 5
Food: 5
Service: 5
Julie Meyers
Love having the drive-thru.....
Atmosphere: 4
Food: 4
Service: 5
Misael Ramos Carrasco
Flavorless breakfast burrito that'll burn the roof of your mouth.
Atmosphere: 3
Food: 3
Service: 4
Misael Ramos
Flavorless breakfast burrito that'll burn the roof of your mouth.
Atmosphere: 3
Food: 3
Service: 4
Godbless Forever
I buy a latte then the lady give 5$ bill of change, then I seat for a minute then realized I need some dollar bills change then I ask for it but the girl she can’t. So I said ok keep one dollar then please give me $4 then she agree, unbelievable. I Love astur bucks but sometimes there is no concidaration.
Dillon S.
IT WAS 10am this place is always packed !!! So they get enough customers by that time and they couldn't break a $50?!?!? I orderd over $20 of stuff that's pretty pathetic she didn't try see if another drawer had any type of money you have 3 other ones you could checked but you just said no and WALKED AWAY she had glasses and was little older she needs a new job if customer service is not for you !
Liz V
Selene the manager yelled at me when the order was was made wrong. Staff asked me what I ordered because new hire did not get the order right. Very unattentitive and distracted. Selene was not helpful and in her non work clothes she proceeded to scold me in the store. she's got to be worst and zero customer service and utterly rude. Poorly managed store
Atmosphere: 1
Food: 1
Service: 1
J. Forwood
Though I'm visiting family in Peacock Gap, San Rafael, I drove several miles to find a drive thru Starbucks. This was the closest place I could find. I'm elderly and disabled and apparently San Rafael is not friendly toward people like me who need a little more assistance. I was born and raised here and I'm ashamed of what San Rafael has become. This Starbucks was friendly and accommodating. It was well worth the drive to patronize this establishment. I will return here daily during my visit for my morning cup of coffee and instead of shopping and eating in San Rafael, I will drive to Novato for all my needs and wants every time I visit the area from now on.
I love Starbucks!! I always get a good cup and happy attitudes from all who work there! It's comfortable for me.
liyah
Very nice place with a cool sink on the outside of the bathroomThe outlet closest to where I was sitting wasn't flush with the wall so I couldn't use it, but it wasn't a problem. Got a lot of work done!
Atmosphere: 5
Food: 5
Service: 5
Kenzie Vick
Everyone is really nice there and really quick to make orders.Parking: It's right next to Jack in the box and Safeway.
Atmosphere: 5
Food: 5
Service: 5
Amy L.
Never thought I'd be reviewing a Starbucks. But what an absolutely delightful store. Greeted immediately. No line. Plenty of staff. Spinning great classic reggae. Food and beverage in real cups and plates. The manager and staff are killing it.
Marcelo
While I like Starbucks coffee and the option of a drive through, there is something natural about sitting in a coffee shop and having conversation with people. At this location however, the music is played so loud in the store that you cannot have a conversation or concentrate on something you are doing unless you have headphones on. On multiple occasions I have asked for the music to be turned down at 7am only to be stared at in a confused way as if it did not compute. I don't like Pete's coffee as much as Starbucks but that is where I will be meeting people to have coffee and do business if I want a break from the office because it is more inviting and they play their music at a decent level where you can still concentrate and have conversation. The employees in general are nice enough, but it is lacking in management and awareness
Very nice people great service
Ive had several bad experiences when going i side this location for service so I haven't been inside in quite awhile but the drive thru service and staff NEVER DISAPPOINT! They have made up for any previous unsatisfactory experiences I've encountered. One reason I have remained a loyal Starbucks (gold)Rewards Member for over 15 years is because of the great customer service you receive at every location.
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
If ordering at the drive-through, make sure your drink is warm enough before driving off I had to ask to have it reheated other than that
Atmosphere: 5
Food: 5
Service: 5
Love having the drive-thru.....
Atmosphere: 4
Food: 4
Service: 5
Flavorless breakfast burrito that'll burn the roof of your mouth.
Atmosphere: 3
Food: 3
Service: 4
Flavorless breakfast burrito that'll burn the roof of your mouth.
Atmosphere: 3
Food: 3
Service: 4
I buy a latte then the lady give 5$ bill of change, then I seat for a minute then realized I need some dollar bills change then I ask for it but the girl she can’t. So I said ok keep one dollar then please give me $4 then she agree, unbelievable. I Love astur bucks but sometimes there is no concidaration.
IT WAS 10am this place is always packed !!! So they get enough customers by that time and they couldn't break a $50?!?!? I orderd over $20 of stuff that's pretty pathetic she didn't try see if another drawer had any type of money you have 3 other ones you could checked but you just said no and WALKED AWAY she had glasses and was little older she needs a new job if customer service is not for you !
Selene the manager yelled at me when the order was was made wrong. Staff asked me what I ordered because new hire did not get the order right. Very unattentitive and distracted. Selene was not helpful and in her non work clothes she proceeded to scold me in the store. she's got to be worst and zero customer service and utterly rude. Poorly managed store
Atmosphere: 1
Food: 1
Service: 1
Though I'm visiting family in Peacock Gap, San Rafael, I drove several miles to find a drive thru Starbucks. This was the closest place I could find. I'm elderly and disabled and apparently San Rafael is not friendly toward people like me who need a little more assistance. I was born and raised here and I'm ashamed of what San Rafael has become. This Starbucks was friendly and accommodating. It was well worth the drive to patronize this establishment. I will return here daily during my visit for my morning cup of coffee and instead of shopping and eating in San Rafael, I will drive to Novato for all my needs and wants every time I visit the area from now on.
Service: 5
Restaurantji Recommends
I love Starbucks!! I always get a good cup and happy attitudes from all who work there! It's comfortable for me.
Very nice place with a cool sink on the outside of the bathroomThe outlet closest to where I was sitting wasn't flush with the wall so I couldn't use it, but it wasn't a problem. Got a lot of work done!
Atmosphere: 5
Food: 5
Service: 5
Everyone is really nice there and really quick to make orders.Parking: It's right next to Jack in the box and Safeway.
Atmosphere: 5
Food: 5
Service: 5
Never thought I'd be reviewing a Starbucks. But what an absolutely delightful store. Greeted immediately. No line. Plenty of staff. Spinning great classic reggae. Food and beverage in real cups and plates. The manager and staff are killing it.
While I like Starbucks coffee and the option of a drive through, there is something natural about sitting in a coffee shop and having conversation with people. At this location however, the music is played so loud in the store that you cannot have a conversation or concentrate on something you are doing unless you have headphones on. On multiple occasions I have asked for the music to be turned down at 7am only to be stared at in a confused way as if it did not compute. I don't like Pete's coffee as much as Starbucks but that is where I will be meeting people to have coffee and do business if I want a break from the office because it is more inviting and they play their music at a decent level where you can still concentrate and have conversation. The employees in general are nice enough, but it is lacking in management and awareness