Bad service with one of the coworker.Some other coworker even the customer just ask for a water she still smile at him.But the coworker I met today with poker face and bad attitude. I been there all the time.This is the first time I feel really bad.Next time if I see her again I will tell her if you don’t like me.Let me know I can wait for some else. Cuz she just really nice with the customer in front of me. Even she gave me my drinks and with her cold shoulder as well.
Atmosphere: 5
Food: 5
Service: 1
Tyrone Botelho
They didn't send us the right drink. A Nola with no sweetener.
Atmosphere: 1
Food: 1
Service: 1
Dane Johnson
Frequently closes early without warning
Waxhobby
I've been a Blue Bottle Coffee customer for over 15 years and I will never give them another dime after my two experiences with their online subscription. During the fist month, I was double shipped and double billed. I emailed customer service and was told I placed two orders and a refund couldn't be issued. This was false. In the second month my shipment was shipped twelve days after the date I selected (this defeats the purpose of a monthly coffee subscription). Again, I emailed customer service and was told the order was late due to "unprecedented holiday order volume". Again, the same comment - this defeats the actual purpose of a subscription. The customer service agent offered no solution and said the order would ship as soon as possible. He even refused to cancel the order. Blue Bottle - you should stick to slinging coffee at brick and mortar stores. You're not cut out for Ecommerce.
Atmosphere: 1
Food: 1
Service: 1
Ethos de Leon
These baristas will chat away and take 20 mins to make your drink and close an entire hour early for no reason. Honestly last time I’ll be going to blue bottle because no one wants to pay for a $10 latte that takes 20 mins to make or to show up to pick up an order and they’re closed an entire hour early. Do better
Service: 1
Heath Sherratt
Delicious coffee and tea. I like mine black or Louisiana style please Horrible customer service though. An arrogant and entitled young man working the register on 9/28/2024 at 12:02 was rude and he encouraged me to not spend money here. So I won't. I have been a loyal customer many years. Please do something about this guy or my family and I will not be back. I took a picture if you're interested because he refused to give me his name.
Atmosphere: 3
Food: 3
Service: 1
Carla Brubaker
Sweet Oat Latte iced was perfect!
Abdullah Sherif
I recently reached out to this company to confirm whether their products were truly organic, expecting some transparency and proof of certification. To my disappointment, they couldn't provide any organic certification whatsoever. It seems like they’re just slapping the “organic” label without backing it up with any real proof. Misleading customers like this is unacceptable and shows a complete lack of integrity. If you care about genuinely organic products, steer clear of this company.
Atmosphere: 1
Food: 1
Service: 1
mari S.
I went on a weekday .The area this coffee shop is in is beautiful. The space is clean . I had the iced latte which was delicious. I could sit and relax.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drip Coffee
Vincent King
Absolutely my favorite place to have coffee. Their cold brew has a lot of flavor, plenty of rich notes and doesn’t taste watered down, quite unlike some of the other places that serve cold brew as an afterthought. The staff is very knowledgeable and projects a sense of artistry when preparing coffee. My only complaint is their rather unassuming storefront. Unless one is familiar with the area and is deliberately looking for Blue Bottle, they don’t standout and attract attention. But if you do find them, you’re in for a nice treat.
This place is terrible. Crazy rude and they are selling two day old baked goods!
Atmosphere: 1
Food: 1
Service: 1
Guy Harel
Nothing but the best coffee in California that I ever had
Atmosphere: 5
Food: 5
Service: 5
will hill II
Great place. Great location. They're still not known, which makes for a comfortable and quiet sit-in, and they're product is organic
Parking: Parking isn't plentiful, but it isn't bad either
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Drip Coffee
L Pei
Bathroom situation is truly subpar - There’s often no toilet paper (and the cafe does not keep any on hand!!). Just noticed that compostable trash bin is not even lined with compostable trash bags, rather with large plastic bags.On the positive side, staff is friendly and drinks are made better than many other Blue Bottle locations.
Atmosphere: 3
Food: 4
Service: 5
kevin english
Blue bottle strikes me as one of those coffee shops that just isn't worth the money. There are better coffee shops nearby for similar if not cheaper prices. On top of this, blue bottle has a weird ambience in there with the minimalist approach they've taken it almost feels like you are the only thing in the room at certain times. The staff was very friendly but I'd recommend going to another nearby shop.
Bad service with one of the coworker.Some other coworker even the customer just ask for a water she still smile at him.But the coworker I met today with poker face and bad attitude. I been there all the time.This is the first time I feel really bad.Next time if I see her again I will tell her if you don’t like me.Let me know I can wait for some else. Cuz she just really nice with the customer in front of me. Even she gave me my drinks and with her cold shoulder as well.
Atmosphere: 5
Food: 5
Service: 1
They didn't send us the right drink. A Nola with no sweetener.
Atmosphere: 1
Food: 1
Service: 1
Frequently closes early without warning
I've been a Blue Bottle Coffee customer for over 15 years and I will never give them another dime after my two experiences with their online subscription. During the fist month, I was double shipped and double billed. I emailed customer service and was told I placed two orders and a refund couldn't be issued. This was false. In the second month my shipment was shipped twelve days after the date I selected (this defeats the purpose of a monthly coffee subscription). Again, I emailed customer service and was told the order was late due to "unprecedented holiday order volume". Again, the same comment - this defeats the actual purpose of a subscription. The customer service agent offered no solution and said the order would ship as soon as possible. He even refused to cancel the order. Blue Bottle - you should stick to slinging coffee at brick and mortar stores. You're not cut out for Ecommerce.
Atmosphere: 1
Food: 1
Service: 1
These baristas will chat away and take 20 mins to make your drink and close an entire hour early for no reason. Honestly last time I’ll be going to blue bottle because no one wants to pay for a $10 latte that takes 20 mins to make or to show up to pick up an order and they’re closed an entire hour early. Do better
Service: 1
Delicious coffee and tea. I like mine black or Louisiana style please Horrible customer service though. An arrogant and entitled young man working the register on 9/28/2024 at 12:02 was rude and he encouraged me to not spend money here. So I won't. I have been a loyal customer many years. Please do something about this guy or my family and I will not be back. I took a picture if you're interested because he refused to give me his name.
Atmosphere: 3
Food: 3
Service: 1
Sweet Oat Latte iced was perfect!
I recently reached out to this company to confirm whether their products were truly organic, expecting some transparency and proof of certification. To my disappointment, they couldn't provide any organic certification whatsoever. It seems like they’re just slapping the “organic” label without backing it up with any real proof. Misleading customers like this is unacceptable and shows a complete lack of integrity. If you care about genuinely organic products, steer clear of this company.
Atmosphere: 1
Food: 1
Service: 1
I went on a weekday .The area this coffee shop is in is beautiful. The space is clean . I had the iced latte which was delicious. I could sit and relax.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drip Coffee
Absolutely my favorite place to have coffee. Their cold brew has a lot of flavor, plenty of rich notes and doesn’t taste watered down, quite unlike some of the other places that serve cold brew as an afterthought. The staff is very knowledgeable and projects a sense of artistry when preparing coffee. My only complaint is their rather unassuming storefront. Unless one is familiar with the area and is deliberately looking for Blue Bottle, they don’t standout and attract attention. But if you do find them, you’re in for a nice treat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drip Coffee, Coffee & Banana Bread Pumpkin Bread
Restaurantji Recommends
This place is terrible. Crazy rude and they are selling two day old baked goods!
Atmosphere: 1
Food: 1
Service: 1
Nothing but the best coffee in California that I ever had
Atmosphere: 5
Food: 5
Service: 5
Great place. Great location. They're still not known, which makes for a comfortable and quiet sit-in, and they're product is organic
Parking: Parking isn't plentiful, but it isn't bad either
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Drip Coffee
Bathroom situation is truly subpar - There’s often no toilet paper (and the cafe does not keep any on hand!!). Just noticed that compostable trash bin is not even lined with compostable trash bags, rather with large plastic bags.On the positive side, staff is friendly and drinks are made better than many other Blue Bottle locations.
Atmosphere: 3
Food: 4
Service: 5
Blue bottle strikes me as one of those coffee shops that just isn't worth the money. There are better coffee shops nearby for similar if not cheaper prices. On top of this, blue bottle has a weird ambience in there with the minimalist approach they've taken it almost feels like you are the only thing in the room at certain times. The staff was very friendly but I'd recommend going to another nearby shop.
Atmosphere: 3
Food: 3
Service: 5
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